Posts tagged student rentals

Protecting your student property over the christmas holidays – iConn Property Management, Canterbury


Here Policy Expert offers a few pointers for students for keeping your accommodation safe this Christmas;

Whether you live in university halls or a private student property, visiting home at Christmas or Easter can leave your student digs exposed to thieves. Here’s what you need to consider before driving home for Christmas.

Although it’s important to take responsibility for your own things at university, you can still get contents insurance to cover yourself in worst-case scenarios. Some home insurance policies also cover student contents, so check with your parents’ insurance provider first. Stand-alone student contents policies are also available from some insurers. Leaflets from student insurance firms are usually circulated during the first week of term but you can also try looking online.

If you have any concerns about your security while at university, ask for advice from your parents, halls mentor or university services.

Vacant halls

Many universities offer students the chance to take a room for just 30 weeks a year. This time period only takes term-time into account and most students return to their family home over Easter half-term, summer and Christmas holidays.

Over these holiday periods, you may be asked to completely vacate your room. This could mean removing everything from contents to furnishings depending on your contract. They’ll also ask you to clean your room. Sometimes universities rent these halls to visitors over the empty period. Therefore it’s important to make sure you check underneath and behind any furnishings for anything that may of dropped down the back.

When you pack up your things, be sure to wrap everything carefully to prevent breakages and get rid of any food-stuffs from you room and communal areas. Clean your room thoroughly using appropriate cleaning products that the university should be able to recommend or loan to you.

Holidays are also a good opportunity to get rid of things you no longer need. You may be able to give quality items to friends or donate them to local charity shops. If not, your uni or local shopping centre should provide recycling facilities. The earlier you start this process the better, don’t leave it to the last minute when there are sure to be end of term parties and nights-out to enjoy.

You may not want to take all your possessions home with you, if not – see if you university provides a secure storage facility. If they don’t have such a facility, you could try a a well-known self-storage company in the local area who uses high-quality security features. Prices may vary, but you might be able to store some of your stuff near your halls for a reasonable price.

Occupied halls

If you’re allowed to leave items in your halls over the festive period, be sure to take valuable items like laptops, phones, cameras and jewellery home with you. Also, make sure you lock all windows and doors carefully and unplug all electrical items. If you must leave valuables behind, try to make sure they’re hidden out of sight to help avoid opportunist thefts.

Private property

After your freshman year you may want to move into a private property. Your landlord will outline how you should leave your property over holidays. Generally it’s considered best to shut off water while you’re away. You will also need to empty your fridge and throw away food that will go out of date. Cancel any regular deliveries to your house like milk and newspapers and make sure you get any other orders sent to a relative or friend’s address.

Your landlord should have bought buildings insurance (which may or may not cover the property when it’s empty). Comprehensive cover should pay out in the case of accidental damage, damage by tenants and also provide emergency home cover. Their policy may also contain a vacancy clause with regulations for how long the property can be empty for. They may have some contents insurance in place if they have furnished the property for you, however this will not cover your personal items in the house. It’s wise to buy your own contents insurance to make sure all your possessions are covered.

You can take other steps to secure your property. Tell your landlord or letting agency the dates the house will be empty and request they check up on it. Alternatively, ask a trusted friend or neighbour to keep an eye on the property wile you’re away. Automatic lights that are set on timers and burglar alarms can help deter night-time opportunists.






Rogue Landlords & Agents faced with jail – iConn Property Management, Canterbury


‘Letting Agent Today’ have released this informative article concerning tougher sentencing and guidelines for rogue landlords and agents:


A body representing over 370 local councils in England and Wales wants more powers to control the private rental sector, letting agents and landlords – and says magistrates should have the right to jail the worst offenders.

The Local Government Association claims that all too often the sector has been, in its words, “ripping off tenants” and says that councils’ own licensing schemes have not rooted out rogue landlords who then “have shrugged off paltry fines” when taken to court.

The LGA now wants tougher sentencing guidelines for magistrates and a wider range of penalties. It also says it backs the government’s call for a blacklist of rogue operators – but wants to know how this will be funded.

The association has put forward a series of recommendations including:

– the introduction of sentencing guidelines on housing offences as a priority to ensure consistent and appropriate fines. It also says the Housing Act could be amended to bring in a new range of penalties from a fine up to a community order or custodial sentence;

– a blacklist of persistent offenders would be useful to councils to support the issuing of licenses to landlords and other enforcement work, as long as the administrative burden and cost of compiling a list does not fall on local authorities;

– the ‘fit and proper person’ test for landlords should be strengthened to provide a clear framework to remove the uncertainty for councils and landlords and to provide a robust basis for accepting or refusing a license;

– the government should amend the notice period and compensation arrangements for Article 4 planning powers so that councils can respond effectively to local concerns over concentrations of houses in multiple occupation;

– councils should be given ‘power to direct’ surplus public land to improve the quality of the private rented sector through large scale investment.


Student Key Return – iConn Property Management, Canterbury


Calling all students!! Please note that your keys must be returned by 5pm on Tuesday 30th June. Keys returned after this date will result in tenants being charged a days rent for each day these are not returned. Any problems contact Amy and Nadine in lettings on 01227 765008


stu keys

Student Deposit Deadline – iConn Property Management, Canterbury


For all students taking a property for the next academic year, please note your deposits are due by today. You can make payment either via a bank transfer, calling the office and paying with a card (please note card charges apply), or bring cash to the office. For more information contact Amy or Nadine in the office on 01227 765008



Agent shut down whilst fears are aired regarding missing money – iConn Property Management, Canterbury


Here is an interesting article written by Rosalind Renshaw on behalf of Property Industry Eye. This article gives you all the more reasons for using an ARLA qualified Letting agent like iConn Property Management. We are an affiliated agent with the relevant and essential ‘client money protection Insurance’ in place, providing our Landlords and Tenants peace of mind;

Landlords and tenants are feared to have lost thousands of pounds after the sudden closure of a property firm.

Sweet Property Services has shut down with a Notice of Forfeiture on the door saying that the landlord of the building in High Street, Rochester, Kent, has re-entered the premises.

As a consequence, says the notice, the lease has been forfeited and the premises secured. The firm is said to have entered liquidation, although details are unclear.

Landlords have told their local paper that rent has not been passed on, with concerns that tenants’ deposits may not have been protected.

A spokesperson with The Deposit Protection Service told Eye: “I can confirm that Sweet Property Service have never protected a deposit with The Deposit Protection Service.”

The Property Ombudsman confirmed to Eye it has received a number of complaints about the agency, run by Richard Sweet and which was more recently known as My Sweet Property.

A TPO spokesperson said: “The TPO has been informed that the agent has gone out of business and is in possession of the administrator details. It is assisting complainants in progressing their complaints.”

Had deposits been lodged with the Deposit Protection Service they would have been safe.

The spokesperson said: “Problems such as insolvency proceedings affecting letting agencies are relatively rare, but we of course sympathise with anyone experiencing complications.

“We can reassure both tenants and landlords that our custodial scheme offers the best protection against issues arising from insolvency proceedings. With the funds directly held by the DPS as an independent custodian, the deposit remains protected, notwithstanding such proceedings.

“Under both our insured and custodial schemes deposits remain protected and responsibility for these deposits can be transferred to the appropriate party.

“As a result, a tenant’s access to a deposit that he or she is entitled to at the end of a tenancy is unaffected.”

According to the local paper, one tenant said she had been trying to contact Mr Sweet and his daughter Courteney for over a month without success.

She said: “I, like other tenants, have been emailing these agents for confirmation that my deposit has been lodged with the Deposit Protection Scheme (DPS) and to question why some of my rent has not been paid to my landlord and about the sudden name change.

“Every time I was answered with ‘everything is fine and the paperwork is in the post’.

“It now looks as though Sweet is offering a new online service and this needs to be looked into. Firms should not simply be able to set up shop again.”

Her landlord claims he is £5,000 out of pocket. David Newton said the property had been rented out because his father had dementia and had gone into care: he had needed to rent out the family home to pay for his care.

Mr Newton said: “I have been left distraught and am owed at least four months’ rent.”

Source: Property Industry Eye


**SALE** Half price student admin fees until 08.03.15 only – iConn Property Management, Canterbury


sale image


For all of you still searching for your student accommodation for the next academic year, for three days only iConn are offering half price administration fees for ALL OF OUR AVAILABLE STUDENT PROPERTIES !!! This means that for each party securing a property with iConn for 2015-16, you each will only pay £90.00 :)

To view our current student list, visit our website at or contact the office on 01227 765008

Calling all of our renewing students – iConn Property Management, Canterbury

rent due
CALLING ALL RENEWING STUDENTS!! This is just a reminder that your rent in advance is due by the end of February 2015.
You can either pay via a bank transfer (details can be provided if you do not already have these), bring cash to the office or call the office and make a card payment over the phone.

If you wish to speak to a member of our lettings team to discuss, please call either Amy or Nadine on 01227765008.

Numerous student properties still available for the next academic year – iConn Property Management, Canterbury



Calling all students still searching for their property for next year! We still have a few three, four, five and six beds available for the next academic year, some even offering FREE JULY and AUGUST RENT as well as NO DEPOSIT TO PAY!!


Furthermore, for all tenancies that are compelted within the specified time frames, you will be entered into a raffle with the chance to win £200 CASH!


Please check out our remaining properties on the link below, and should you wish to organise a viewing feel free to contact either Amy or Nadine in the Lettings Department, who will be happy to assist you :)

Rent a property with iConn & win £200! iConn Property Management, Canterbury



For all of you students frantically trying to organise your accommodation for the next academic year, here at iConn alongside our NO DEPOSIT and FREE SUMMER RENT offers, we also are running a competition whereby for each student property rented for the academic year 2015-16,  you will be entered into a draw and a property will be picked at random (date to be confirmed), with the winning group of tenants winning £200 CASH!


There is absolutely no catch, all you simply have to do is complete all of your paperwork on time and pay any monies due, and then your details will be entered into the raffle!


If you have any questions, or would like to book a viewing, feel free to give a member of the lettings team a call  on 01227 765008 :)



Student property list 2015-16 goes live – iConn Property Management, Canterbury



Calling all students looking for accommodation for the academic year 2015-16!!  Here at iConn we have just released out student property list detailing all available properties. Some are even offering FREE JULY AND AUGUST RENT and NO DEPOSIT TO PAY so check out our list now and contact either Amy or Nadine in the lettings department on 01227 765008 to arrange a viewing today! Visit the website below for more information:



Utility Bills and Notification for Student Properties – iConn Property Management, Canterbury


Paul Lang, Maintenance Coordinator for iConn Property Management writes:

Some advice for student tenants regarding their utility bills and what to do when things are not right;

SENARIO ONE: If we are the managing agent for your property.

We have notified the utility companies on your behalf. When you first move into your property you are provided with an inventory which contains meter readings which were taken at the beginning of the tenancy. These meter readings are provided to all the utility suppliers registered for your address via our office as your opening readings. Some utility companies will take a while to update there information but you should start to see bills arriving this month.

SENARIO TWO: If your Landlord provided you with your inventory and completes your maintenance.

You need to confirm with your Landlord if they have notified the utilities on your behalf, if they do not then you will need to call the utility companies yourself and set up your new accounts. Use the start date on your tenancy agreement as your opening account date and provide them with meter readings. These should be on the inventory provided by your landlord but if not then call your landlord direct to confirm them and what companies are the suppliers.

SENARIO THREE: If your bills are included in your rental price.

You need do nothing further as the accounts for the property will remain in the landlords name.


If post arrives that is not addressed to you then please either drop it into our office or back in the post box with “Return to sender – Not at this address” on the envelope. This is normally due to a cross over of information being received by the companies and by returning to the sender it should stop them from writing to the address again.

If the post is in the correct names but the dates or readings are wrong you will need to call the company and confirm your details with them. Use the date on your tenancy agreement as your start date (even if you did not occupy for summer months your tenancy started on this date and so you are responsible from the tenancy start date) then provide them with your meter reading from your inventory as your opening reading. You may want to provide them with a more recent meter reading at the same time. This is advisable as most companies base their bills on “Estimated” usage and if you have not been in the property they may be overcharging you, by providing a recent reading they will only generate the bill for your exact usage. Once you have confirmed these details with them they will then amend your details and resend you the correct bill.

Water bills – these are normally calculated at a set cost for the year regardless of occupation or usage. You should receive two bills for your water supply, one is the water IN and one is for the water OUT. You can arrange with them to pay on a yearly, quarterly or monthly basis dependent on your preference but again the account will be from the start date of your tenancy. Some properties may be on water meters and the companies will come and read these every few months and will adjust your payment schedule accordingly.

Council Tax – The Canterbury city council are notified through our office of all our student properties. They will sometimes write to the address with a yellow exemption slip for you to complete with your student details to confirm that you are entitled to the exemption. These forms are also in your welcome packs. This is standard procedure and once you have returned this to them they will send you a new bill with a zero balance to show that you are exempt. You must be aware that if your courses do not start till later in the year there is a chance they will charge you for the period between the start date of the tenancy and the course start date if necessary and if someone living in your property is not classed as a student then the exemption will not apply. They may be entitled to a reduction but the full exemption will not be allocated.

TV license, Telephone lines, Internet access, Sky or Digital Television Services – are not classed as utilities and you will need to set these type of accounts up directly with the companies you are choosing for supply.

At this time of year the utility companies do receive an excessive amount of notifications because of all the student tenancies in Canterbury which turn over in July and August. We do keep a record of the notification from our office as proof but, because of the large numbers of notification, the companies sometimes miss things or set up accounts incorrectly. It is no problem for us to re notify them for you but, if a bill is arriving in your name it is more advisable for you to call them direct, as once an account is set up the companies will sometimes not speak with us because of data protection. If bills are arriving in your name or some companies have your details but other do not it is evident that our notification has been sent and that some companies have not updated their details yet, so you may wish to call them to confirm your details or call us and we will re send the notification.

I hope this information is useful to you but obviously if you have any further queries then please do not hestiate to contact us and we can confirm the best way forward.

Student Key Collection – iConn Property Management, Canterbury



For all of you students for 2014 – 2015 planning on collecting your keys on Monday 1st September, as long as all of your paperwork has been completed and monies received (check with the lettings team on 01227 765008 if you have any queries), then our office is open between 9am and 5:30pm. We are located on Castle Street in Canterbury, CT1 2PU.


**Please remember all paperwork and monies will have needed to have been received in order to release keys; you would have received an email and also a telephone call should there be anything outstanding on your file**

Student Advice: ‘Keeping the Peace’ – iConn Property Management, Canterbury


Students! Read this interesting article by Property News with regards to settling in with your new housemates as University begins….

Ok, so you’ve just moved in with your mates and you’re ready to party, or perhaps you’ve never met your new flat mates but hey, it’s going to be great, right?

Not always! So although no one really wants to sound like their parents by setting out the ground rules, it’s best to have a open chat with everyone about how living together is going to work out for the best. Even the most domesticated Nigellas and budding Bob the Builders will soon get fed up of always doing the cooking or fixing the broken boiler.

So as you start your tenancy, here are a few things to consider:

– Make sure that everyone knows the details of the tenancy agreement – sounds simple, but if just one person took responsibility at the outset the others need to know their share of the rent, when and how it’s due and how long they are obliged to pay under the length of the tenancy agreement. It’s most straightforward these days to set up a standing order to pay rent directly into the Landlord or Estate Agent’s bank account.

– As a household you need to budget for additional bills like electric and agree at the outset if they will be divided equally among everyone. There’s no point arguing every quarter over who uses the electric shower more!

– It’s a good idea to split ownership of various bills or make sure that the bills are in joint names to avoid one person being responsible for everything and, in the worse case scenario, the one being chased for payment at the end of your tenancy. If student bills are left unpaid this will possibly incur a poor credit score which could come back to haunt you later in life.

– A kitty is a common sense idea for shared items like tea/loo roll etc! And it may even encourage everyone to be more sociable – why not add in a little extra every so often and eat together in the evenings or go out for a drink or two.

– Going one step further than a loose change kitty it makes sense to pool resources and cook together – a lot cheaper than take aways or meals for one. And if you’re environmentally conscious it’s a lot less wasteful.

– If there are a number of you sharing and cleaning the oven is the last thing on anyone’s mind, it might be cheaper than you think to club together and employ a cleaner for a couple of hours a week. One less excuse to fall out with each other over who’s turn it is to clean the floors!

– Be open and honest and don’t let grievances fester. If you are annoyed at ‘Jonny’s’ girlfriend practically moving in as a new house guest say so!

– Be respectful of your other house mates at all times. Yes, everyone likes to party but if someone has important exams on the horizon know that organizing a party the night before is not the best idea.

– Decide at the start of the tenancy if your house is going to be smoking or non smoking.

– Remember, a tenancy agreement is only for a maximum of a year so if things don’t work out you’ll find new flat mates next year!



Calling all Students – iConn Property Management


Not only are all of our properties including free summer rent, but now free admin fees too! Contact iConn on 01227 765008 to arrange a viewing today!

Agents to suffer if ban on tenant fees are implemented – iConn Property Managment, Canterbury


Another interesting read from Property Industry Eye:

Eric Walker, managing director of Northwood, was scathing about Labour’s proposals, including the pledge to make it illegal for agents to charge fees to tenants.

He said some agents would not be able to survive such a move. “Contrary to the universal misconception that agents are raking it in, many make small profits indeed and this policy may push some over the edge.”

He went on: “If agents are forced to scrap fees from tenants, then inevitably, landlords will end up paying more which in turn could increase the rent the tenant pays.

“Couple this with the proposed draconian rent-capping idea, then of course some landlords will reconsider their position.

“It is of sinister concern that rent caps would be introduced at a time interest rates are predicted to rise, which spells disaster for many landlords.

“The lettings market is fine. It’s regulation and consumer protection which should be Miliband’s priority, not State controlled pricing.”

Carole Charge, director at lettings chain Leaders, said: “Labour’s three-year tenancy proposals are unrealistic. Without the right to regain repossession of their property, most investment landlords would not take the risk and pull their property from the market.

“The picture painted by Labour of tenants being forced out of their homes is not accurate. Reliable statistics show that the majority of tenancies are ended by the tenant rather than the landlord.”

Dorian Gonsalves, director of franchising at Belvoir, said his firm would be “dead against” the changes proposed.

“The existing Assured Shorthold Tenancy agreement can already run for a longer period, and changes to this could have a devastating effect on the supply of available rental properties.

“Ultimately, tenants would bear the brunt of fewer rental properties, higher rents and no alternative housing solution being provided by the Government.

“Experts have warned of the dangers of making changes to the existing AST or forcing landlords out of the market, which clearly some of these proposed changes by a Labour Government are likely to do.

“Tenants already have the choice of not paying letting agent fees. They can rent privately and this may be attractive to those tenants who prefer a lower standard of service, with no consumer redress and a landlord who may or may not respond to maintenance issues.”

Carol Pawsey, lettings director at Kinleigh Folkard & Hayward, described Labour’s proposals as “disastrous”. She warned that rent caps could lead to “many” landlords quitting the market.

The National Landlords Association said the proposals were “completely unworkable”.

Richard Lambert, its chief executive, said: “Were they to become government policy it would strike a devastating blow to investment in housing of all tenures and further constrain supply at a time of real housing crisis.”

The Residential Landlords Association said Labour had quite simply got it wrong. Vice-chairman Chris Town said: “All the evidence clearly shows that rent controls of the kind proposed would critically undermine investment in new homes to rent and are not needed, given that official statistics show rents increasing by much less than inflation.”

The British Property Federation also savaged the rent controls proposal. Director of policy Ian Fletcher said: “It makes no sense.

“Good landlords will be getting a perverse message that if you are providing a premium product the most you can expect is the ‘average’, whilst bad landlords with sub-standard accommodation can find another justification for charging over the odds.”

Source: Written by Rosalind Renshaw on behalf of Property Industry Eye





























How to avoid Condensation & Damp, iConn Property Management Canterbury


Samantha Hooper, Lettings Negotiator at iConn Property Management writes;

Autumn season has arrived and we have been experiencing a lot of rain over the last few days!  At this time of year, our tenants start drying clothes inside their homes, which later down the line can result in damp / condensation build up in the property.  Here’s a few tips on how to avoid this common problem!


Open bedroom windows when you go to bed at night; a 10mm gap will do. If it really is too cold to do this, wipe the condensation off the windows first thing in the morning, but please do not put the cloth you used on the radiator to dry as this will create more condensation.


Ensure full use of extractor or ventilation fans. Where these are not provided, open a window after bathing or showering to give the steam and damp air a chance to escape. Wipe windows, walls and mirrors to remove condensation (a microfiber cloth is the most efficient means of doing this), and dry the shower tray or bath. Keep the door closed while the bathroom is in use to prevent the steam escaping to other parts of the house.


When cooking, cover pans. Use exactor or ventilation fans where provided. If you do not have an automatic kettle, take care to ensure it is not left boiling. These precautions will help to reduce steam and therefore moisture in the air. Keep the door closed while the kitchen is in use to prevent the steam escaping to other parts of the house.


Where there are chimneys, do not block them up. If a wall appears to be damp, do not put furniture right up against it; allow some circulation of air.


Make sure that any ventilation bricks or openings in the building are not obstructed.


Keep glass as clear of condensation as you can. Wipe away any moisture that has formed using a soft cloth. Leave open any ”trickle” vents in double glazed units. Get into the habit of opening windows to keep moisture content in the air down and to air the property when you can.


Avoid drying clothes on radiators. Tumble dryers should be vented to the outside, unless fitted with a condenser.


Provide a reasonable level of heating (no less than 10°C in an unused area, or 16C if in use); cold rooms are susceptible to condensation. Remember, the best way to heat a room and avoid condensation is to maintain a low level of warmth throughout the day rather than to turn the heating off while you are out and put it on at a high level when you return home.


Portable gas and paraffin heaters can create a significant amount of damp and condensation within properties. Please do not use these types of heaters unless you have permission from your landlord or property manager.


Mildew may be removed from clothes by using a dry cleaning process.


Remove and kill mould by wiping the affected area(s) with a fungicide which carries a Health and Safety Executive approval number, precisely following the manufactures instructions. Alternatively a mild bleach solution will have the desired effect, but do test on a small area first.

Do not disturb mould by vacuuming or brushing as this can give rise to respiratory complaints.



Staff success! iConn Property Management Canterbury


Iris O’Connell, Managing Director at iConn Property Management writes;

We are pleased to announce that our Property Manager Tanya MacLeod has recently passed all four units of the NFOPP Level 3 Qualification for the Technical Award in Residential Letting & Property Management, and our Lettings Negotiator, Sam Macdonald is also on her way and passed the first unit towards her qualification last week!  Well done to both of you!


Student V Council Tax, iConn Property Management, Canterbury


Sam Douglas; Accounts Coordinator at iConn Property Management writes;


We have recently noticed that Canterbury City Council have changed the rules regarding Council Tax exemption for students!  Canterbury City Council are now charging students for council tax from the date that their university course expires, up until the end of their tenancy.

For more information, please contact the Council on 01227 862 300 or email them:


Be safe this summer! iConn Property Management, Canterbury


Tanya MacLeod, Property Manager at iConn Property Management writes:

This article from the Association of Residential Letting Agents (ARLA) is a very interesting and informative read.

With millions of Britons planning to holiday in the UK this year the Gas Safety Register are again urging the public to stay safe from the dangers of carbon monoxide (CO) poisoning from charcoal and gas barbecues, as well as potential risks from camping equipment and gas appliances in holiday accommodation.
The Gas Safety Register have produced leaflets, posters, web banners and article copy to advise people how to stay safe while on holiday, attending a music festival, sporting event or any one of the hundreds of things the Great British public get up to in their leisure time.

BBQ’s have been linked to several campsite deaths caused by carbon monoxide poisoning. Carbon monoxide is a highly poisonous substance which is created when ­fossil fuels such as gas and solid fuels like charcoal and wood fail to combust fully due to a lack of oxygen. You can’t see it, taste it or smell it but it can kill quickly with no warning.

If you’re planning on using a BBQ, whether it’s a disposable one, gas or charcoal make sure you keep yourself safe and don’t put yourself at risk of carbon monoxide poisoning. Follow these top tips for BBQ safety:

  • Never take a smouldering or lit BBQ into a tent, caravan or cabin. Even if you have finished cooking your BBQ should remain outside as it will still give off fumes for some hours after use.
  • Never use a BBQ inside to keep you warm
  • Never leave a lit BBQ unattended or while sleeping
  • Place your cooking area well away from your tent. Always ensure there is an adequate supply of fresh air in the area where the BBQ is being used.
  • Only use appliances in accordance with the operating instructions
  • Remember the signs and symptoms of carbon monoxide poisoning – headaches, dizziness, breathlessness, nausea, collapse and loss of consciousness. If concerned, seek medical advice.

If you’re using gas camping equipment follow these extra tips to help you stay safe:

  • Check that the appliance is in good order, undamaged and that hoses are properly attached and undamaged. If in doubt get the hoses replaced or don’t use it
  • Make sure the gas taps are turned off before changing the gas cylinder and do it in the open air
  • Don’t over-tighten joints
  • When you have finished cooking, turn off the gas cylinder before you turn off the BBQ controls – this means any gas in the hose and pipeline will be used up
  • Read the manufacturer’s instructions about how to check for gas escapes from hoses or pipework, e.g. brushing leak detection solution around all joints and looking for bubbles.
  • Never take a gas stove, light or heater into a tent, caravan or cabin unless it is a permanent fixture, installed and maintained correctly.

Take care this summer and don’t put yourself or your family at risk.

For more information or advice please visit or call 0800 408 5500.

iris sig

New member of the iConn Team!


Iris O’Connell, Managing Director of iConn Property Management writes:

I am pleased to introduce a new member staff who will be working alongside Sam Macdonald in the lettings team.  Amy Chilvers is our new Lettings Negotiator and has previously worked in Lettings & Property Maintenance for over 18 months.

If you have any tenancy queries, you can contact Amy on:












Tenants! Get ready for your departure, iConn Property Management


Competition Time!! Win £200 cash, iConn Property Management







A tip for tenants, iConn Property Management














Sam Macdonald, Lettings Negotiator at iConn Property Management writes;

After a long winter, tenants should definitely make the most of the sunshine while its here! There is nothing better than the fresh smell of your clothes that have come straight from your washing line!  ‘Sun drying’ can also help you save money and energy!

5 reasons why you should dry your washing outside:

  1. Your clothes and bedding will smell fresh a daisy.
  2. Sunlight is a natural sanitizing and bleaching agent, therefore will get rid of insects, bacteria, and other germs.
  3. You will save money on your electricity bill as you don’t need to use a dryer.
  4. Drying on the line is kinder to your clothes, they last longer and the elastic in your socks is less likely to disappear!
  5. Drying your clothes on a radiator in the house can cause damp and mould to your property.




Current student lettings market, iConn Property Management Canterbury


Sam Macdonald, Lettings Negotiator of iConn Property Management writes;


Information to landlords – iConn have noticed a rapid change to the student market this year which has been an accumulation of increased University accommodation, high University fees and a considerable reduction in UK and International students applying for places; which in turn has produced an unexpected high level of properties left on the market.

Normally at this time of the year most of our student properties have been Let for the next academic year.

We have been in discussions with other local agents whom are experiencing the exact same scenario and are looking at ways to attract those students that are still looking for accommodation.

What we are proposing to do is to reduce our administration fees for the students; making it more affordable for them at the start of the application process.   A further option is to adjust the rental figure in order to become more competitive.

There will of course still be students that have not secured a property as of yet and those students that will come through the clearing process later in the year once their course has been confirmed.

We do not want to alarm you at this stage; however the purpose of this letter is to forewarn you of the situation and to agree a plan of action now in order to secure a tenancy going forward.

We would normally advise our Landlords to increase their rental income but with the high level of stock still on the market, an alternative solution must be found in order to secure you revenue for the next academic year.

If you would like any further information regarding this, please feel free to contact our office on 01227 765008.


New Member of the iConn Team


Iris O’Connell, Managing Director of iConn Property Management writes:

I am pleased to announce that we have a new Property Manager.

Tanya Macleod has worked for over six years in the Lettings and Property Management industry and specialises in Property Management.

She has previously worked for a well known large Agent in Canterbury and brings with her a wealth of knowledge.

Going forward, if you have any maintenance queries, please contact Tanya in the first instance




STUDENT REMINDER!! iConn Property Management, Canterbury


Sam Macdonald, Lettings Negotiator for iConn Property Management writes;






REMINDER!! Student Tenancies for 2013-2014 – Your administration fees are due to be paid by the 1st May 2013… remember to budget for this in the next month :)




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Easter Student Admin Fee Sale – iConn Letting Agent Canterbury


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Easter Opening Times, iConn Property Management, Canterbury



Important Safety Alert! iConn Property Management


Sam Douglas, Accounts co-ordinator for iConn Property Management writes;


I came accross an article from LetRisks which I think may be an interesting an useful read.

Important safety alert

March 21, 2013  By Leave a Comment

In a recent claim a landlord suffered over £100,000 worth of damage to his property and loss of rent following a fire from a faulty fridge freezer. This case highlights the number of potentially dangerous brand new appliances in rented property and the action that letting agents can take to protect their landlords and tenants.

Over the past few years there have been hundreds of fires involving white goods, particularly fridge/freezers, tumble dryers and dishwashers, with more than a dozen blazes deemed “serious”. According to recent press articles, almost half a million potentially dangerous dishwashers are still being used in households because their owners cannot be traced. As an example, a batch of faulty Bosch dishwashers, made over a seven-year period, are at risk of catching fire. Just one in four has been traced.

Although manufacturers issue product recalls, via national advertising, letters and phone calls to consumers there are difficulties in tracing the purchasers, particularly if tenants have moved address or landlords have appointed an agent.

The Electrical Safety Council (ESC) found that the average success rate of recalls is just 10-20%. With 266 electrical product recalls in the last six years and manufacturers often producing hundreds of thousands of units, there are likely to be millions of dangerous products threatening safety every day. Following a survey, they claim that 2 million adults have purposefully ignored a product recall notice, a third won’t return an item if it seems too inconvenient and a fifth would not go without a luxury product such as a television or hair straighteners.

LetRisks has put together a checklist to help you protect landlords and tenants:

  • Register your contact details with the manufacturer for any new appliances when purchased. This is not just for marketing purposes – it may save a life.
  • Property management staff and inventory clerks should record the make and model numbers of each of the landlords appliances and check them against the Product Recall information websites (see below).
  • Ensure that appliances are checked regularly: The law surrounding Portable Appliance Testing (PAT) simply requires you to ensure that their electrical equipment is maintained in order to prevent danger. New equipment should be “supplied in a safe condition”. The Health and Safety Executive (HSE) provides guidance on how to maintain equipment including the use of PAT.
  • Remind tenants to check that any electrical appliances are safe and refer them to the Product Recall information websites. It is a condition of most tenancy agreements that the tenant must not bring on to the premises anything that might be a fire hazard.
  • Retain forwarding addresses for tenants and arrange for mail to be forwarded, if possible. It may include product recall information.
  • Use the Product Recall information websites (see below)
  • Electrical Safety Council (ESC): You will need to enter a model number, brand name or description of a particular item. If the product has been recalled, the website will advise on next steps.
  • RecallUK is the primary product recall site that lists all UK product recalls, for all product types, announced in the last few weeks:
  • White Goods Help – Archives for Safety Warnings & Appliance Recalls:
  • Arrange appropriate insurances, for both the structure of the building (that includes fixtures and fittings), and contents. Make sure that the insurance is suitable for let property and includes Property Owners Liability. Even if you are letting an unfurnished flat, we recommend that you arrange cover for limited contents (covering carpets, curtains and white goods) which will also come with cover for liability to the public and injury to tenants.



Census Information and Findings – For Landlords


Vicky Owen, Office Manager for iConn Property Management writes:

I recently came across an article online regarding the recent census and the meaning behind the findings, I think it is a really useful tool for Landlords to understand for their current or furture investments:

The 2011 census highlighted that the cost for private tenants  in renting unfurnished properties (including the cost of rent together with fuel and power) has increased by 60% in the last 10 years, whereas their gross incomes have only increased by 31% in the same period.

The pressure to pay rent and meet all other outgoings has intensified and Shelter reported earlier in January that  1.4 million people in Britain are falling behind with their rent or mortgage payments.

According to a recent YouGov survey the number of people struggling to pay their rent or mortgage each month has increased by 44% over the past year, to 7.8 million people.

Their research also revealed that over the past year:

  • Almost a million people used a payday loan to help pay their rent or mortgage.
  • 2.8 million people used an unauthorised overdraft to help pay their rent or mortgage and of those 10% did so every month.

These uncomfortable statistics highlight the need for letting agents and landlords to carry out thorough checks on applicants when letting a property, including:

  • Obtain a credit check – Individuals with good credit histories are generally good tenants.
  • Obtain landlords and employment references.
  • If you have any doubts on the applicants ability to afford the rent, ask them to provide further proof, for example copies of payslips or a minimum of 6 months bank statements.
  • Arrange insurance cover for legal expenses and rent protection should the tenant default on the rent. LetRisks offers a wide choice of innovative solutions for protecting landlords against unpaid Rent to suit a variety of landlord pockets. Legal Expenses of up to £50,000 to obtain possession comes as standard with all policies and we can help recover unpaid rents.


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