Posts tagged student lets
Calling all students!! Please note that your keys must be returned by 5pm on Tuesday 30th June. Keys returned after this date will result in tenants being charged a days rent for each day these are not returned. Any problems contact Amy and Nadine in lettings on 01227 765008
For all of you students securing your accommodation for the next academic year, check out this useful article from Rightmove, which details helpful tips regarding council tax, bills and other relevant paperwork:
Student Council Tax Exemption
If you live in University halls or live in a shared house where all the occupants are full-time students, you will be exempt from paying council tax.
The definition of a full time student would be someone enrolled in an educational programme lasting at least one year and which you are expected to attend for at least 24 weeks out of the year and study for at least 21 hours per week during term. Or, you are under 20 and your course leads to a qualification up to A Level standard (or equivalent), lasts more than three months and comprises more than 12 hours of study per week.
There are some other categories of students who may also be eligible. You can always check with the National Union of Students for advice by calling 0871 2218 221.
If you live with someone who does not fulfill these criteria, you may still be eligible for a discounted council tax rate so check with your local council.
The bills you have to pay when renting student accommodation vary enormously depending on the landlord or agent.
Traditionally, as a household, you will be responsible for TV license, gas, water, electricity, phone and internet. However, to entice you as a tenant, sometimes some of these are included in the rent.
Students should always check if something is included, if is it capped (i.e. if you use a certain amount of electricity, are you likely to suddenly get a huge bill?) and also if the rate that is “included” is unrealistically high (i.e. you would never use that much gas and so the landlord will end up in profit).
The best way to check is to ask the previous tenants if you can see their bills so you can make a comparison between the average rent for the street and how much these “included bills” are costing.
How to pay
If you do have to pay bills as a household, there are companies who can look after this for you by taking a certain amount of money each month from each tenant and then splitting it amongst the bills equally. They will usually charge a fee for this but it can solve issues that you may have otherwise such as arguing over water usage or someone always covering someone else’s share. Your letting agent can usually recommend someone.
Otherwise, you will need someone to take charge of paying bills and ensuring that there is enough to cover them monthly.
What else can you expect?
- You should be given an inventory to check for the contents of the property, and their condition. If not, then make sure you do one yourself and take photos of any damage so you are not liable when you move out
- A recent Gas Safety Certificate
- An EPC (Energy Performance Certificate) for the property
- A Fire Safety Certificate if you have a furnished property
- Current gas/electricity meter readings. If not, take your own readings as soon as you move in
- You will need to sort out your own contents insurance – make sure it sufficiently covers all your belongings including laptops and musical instruments. (Also, read the small print – you won’t be covered if you leave doors and windows unlocked!)
- You will need to arrange to collect the keys on the day of the tenancy agreement start date (you may be able to leave belongings in the property over the summer months by prior agreement and usually at a reduced rent)
- Moving Day! Picking your room and moving in your belongings is the exciting bit – make sure you bring cleaning products (boring but necessary), extension leads and toilet rolls! Everything else can be sorted out later in the day but without these necessities, you won’t get very far
For all students taking a property for the next academic year, please note your deposits are due by today. You can make payment either via a bank transfer, calling the office and paying with a card (please note card charges apply), or bring cash to the office. For more information contact Amy or Nadine in the office on 01227 765008
Numerous student properties still available for the next academic year – iConn Property Management, Canterbury0
Calling all students still searching for their property for next year! We still have a few three, four, five and six beds available for the next academic year, some even offering FREE JULY and AUGUST RENT as well as NO DEPOSIT TO PAY!!
Furthermore, for all tenancies that are compelted within the specified time frames, you will be entered into a raffle with the chance to win £200 CASH!
Please check out our remaining properties on the link below, and should you wish to organise a viewing feel free to contact either Amy or Nadine in the Lettings Department, who will be happy to assist you
For all of you students frantically trying to organise your accommodation for the next academic year, here at iConn alongside our NO DEPOSIT and FREE SUMMER RENT offers, we also are running a competition whereby for each student property rented for the academic year 2015-16, you will be entered into a draw and a property will be picked at random (date to be confirmed), with the winning group of tenants winning £200 CASH!
There is absolutely no catch, all you simply have to do is complete all of your paperwork on time and pay any monies due, and then your details will be entered into the raffle!
If you have any questions, or would like to book a viewing, feel free to give a member of the lettings team a call on 01227 765008
Paul Lang, Maintenance Coordinator for iConn Property Management writes:
Some advice for student tenants regarding their utility bills and what to do when things are not right;
SENARIO ONE: If we are the managing agent for your property.
We have notified the utility companies on your behalf. When you first move into your property you are provided with an inventory which contains meter readings which were taken at the beginning of the tenancy. These meter readings are provided to all the utility suppliers registered for your address via our office as your opening readings. Some utility companies will take a while to update there information but you should start to see bills arriving this month.
SENARIO TWO: If your Landlord provided you with your inventory and completes your maintenance.
You need to confirm with your Landlord if they have notified the utilities on your behalf, if they do not then you will need to call the utility companies yourself and set up your new accounts. Use the start date on your tenancy agreement as your opening account date and provide them with meter readings. These should be on the inventory provided by your landlord but if not then call your landlord direct to confirm them and what companies are the suppliers.
SENARIO THREE: If your bills are included in your rental price.
You need do nothing further as the accounts for the property will remain in the landlords name.
ADVICE FOR ALL:
If post arrives that is not addressed to you then please either drop it into our office or back in the post box with “Return to sender – Not at this address” on the envelope. This is normally due to a cross over of information being received by the companies and by returning to the sender it should stop them from writing to the address again.
If the post is in the correct names but the dates or readings are wrong you will need to call the company and confirm your details with them. Use the date on your tenancy agreement as your start date (even if you did not occupy for summer months your tenancy started on this date and so you are responsible from the tenancy start date) then provide them with your meter reading from your inventory as your opening reading. You may want to provide them with a more recent meter reading at the same time. This is advisable as most companies base their bills on “Estimated” usage and if you have not been in the property they may be overcharging you, by providing a recent reading they will only generate the bill for your exact usage. Once you have confirmed these details with them they will then amend your details and resend you the correct bill.
Water bills – these are normally calculated at a set cost for the year regardless of occupation or usage. You should receive two bills for your water supply, one is the water IN and one is for the water OUT. You can arrange with them to pay on a yearly, quarterly or monthly basis dependent on your preference but again the account will be from the start date of your tenancy. Some properties may be on water meters and the companies will come and read these every few months and will adjust your payment schedule accordingly.
Council Tax – The Canterbury city council are notified through our office of all our student properties. They will sometimes write to the address with a yellow exemption slip for you to complete with your student details to confirm that you are entitled to the exemption. These forms are also in your welcome packs. This is standard procedure and once you have returned this to them they will send you a new bill with a zero balance to show that you are exempt. You must be aware that if your courses do not start till later in the year there is a chance they will charge you for the period between the start date of the tenancy and the course start date if necessary and if someone living in your property is not classed as a student then the exemption will not apply. They may be entitled to a reduction but the full exemption will not be allocated.
TV license, Telephone lines, Internet access, Sky or Digital Television Services – are not classed as utilities and you will need to set these type of accounts up directly with the companies you are choosing for supply.
At this time of year the utility companies do receive an excessive amount of notifications because of all the student tenancies in Canterbury which turn over in July and August. We do keep a record of the notification from our office as proof but, because of the large numbers of notification, the companies sometimes miss things or set up accounts incorrectly. It is no problem for us to re notify them for you but, if a bill is arriving in your name it is more advisable for you to call them direct, as once an account is set up the companies will sometimes not speak with us because of data protection. If bills are arriving in your name or some companies have your details but other do not it is evident that our notification has been sent and that some companies have not updated their details yet, so you may wish to call them to confirm your details or call us and we will re send the notification.
I hope this information is useful to you but obviously if you have any further queries then please do not hestiate to contact us and we can confirm the best way forward.
CALLING ALL TENANTS!! For those of you who aren’t a fan of gardening, why not instruct our very reasonable gardener Pete from General Gardening Services to organise this for you? Or even obtain a quote!? Call 07814863228 for more information
Students! Read this interesting article by Property News with regards to settling in with your new housemates as University begins….
Ok, so you’ve just moved in with your mates and you’re ready to party, or perhaps you’ve never met your new flat mates but hey, it’s going to be great, right?
Not always! So although no one really wants to sound like their parents by setting out the ground rules, it’s best to have a open chat with everyone about how living together is going to work out for the best. Even the most domesticated Nigellas and budding Bob the Builders will soon get fed up of always doing the cooking or fixing the broken boiler.
So as you start your tenancy, here are a few things to consider:
– Make sure that everyone knows the details of the tenancy agreement – sounds simple, but if just one person took responsibility at the outset the others need to know their share of the rent, when and how it’s due and how long they are obliged to pay under the length of the tenancy agreement. It’s most straightforward these days to set up a standing order to pay rent directly into the Landlord or Estate Agent’s bank account.
– As a household you need to budget for additional bills like electric and agree at the outset if they will be divided equally among everyone. There’s no point arguing every quarter over who uses the electric shower more!
– It’s a good idea to split ownership of various bills or make sure that the bills are in joint names to avoid one person being responsible for everything and, in the worse case scenario, the one being chased for payment at the end of your tenancy. If student bills are left unpaid this will possibly incur a poor credit score which could come back to haunt you later in life.
– A kitty is a common sense idea for shared items like tea/loo roll etc! And it may even encourage everyone to be more sociable – why not add in a little extra every so often and eat together in the evenings or go out for a drink or two.
– Going one step further than a loose change kitty it makes sense to pool resources and cook together – a lot cheaper than take aways or meals for one. And if you’re environmentally conscious it’s a lot less wasteful.
– If there are a number of you sharing and cleaning the oven is the last thing on anyone’s mind, it might be cheaper than you think to club together and employ a cleaner for a couple of hours a week. One less excuse to fall out with each other over who’s turn it is to clean the floors!
– Be open and honest and don’t let grievances fester. If you are annoyed at ‘Jonny’s’ girlfriend practically moving in as a new house guest say so!
– Be respectful of your other house mates at all times. Yes, everyone likes to party but if someone has important exams on the horizon know that organizing a party the night before is not the best idea.
– Decide at the start of the tenancy if your house is going to be smoking or non smoking.
– Remember, a tenancy agreement is only for a maximum of a year so if things don’t work out you’ll find new flat mates next year!
Another interesting read from Property Industry Eye:
Eric Walker, managing director of Northwood, was scathing about Labour’s proposals, including the pledge to make it illegal for agents to charge fees to tenants.
He said some agents would not be able to survive such a move. “Contrary to the universal misconception that agents are raking it in, many make small profits indeed and this policy may push some over the edge.”
He went on: “If agents are forced to scrap fees from tenants, then inevitably, landlords will end up paying more which in turn could increase the rent the tenant pays.
“Couple this with the proposed draconian rent-capping idea, then of course some landlords will reconsider their position.
“It is of sinister concern that rent caps would be introduced at a time interest rates are predicted to rise, which spells disaster for many landlords.
“The lettings market is fine. It’s regulation and consumer protection which should be Miliband’s priority, not State controlled pricing.”
Carole Charge, director at lettings chain Leaders, said: “Labour’s three-year tenancy proposals are unrealistic. Without the right to regain repossession of their property, most investment landlords would not take the risk and pull their property from the market.
“The picture painted by Labour of tenants being forced out of their homes is not accurate. Reliable statistics show that the majority of tenancies are ended by the tenant rather than the landlord.”
Dorian Gonsalves, director of franchising at Belvoir, said his firm would be “dead against” the changes proposed.
“The existing Assured Shorthold Tenancy agreement can already run for a longer period, and changes to this could have a devastating effect on the supply of available rental properties.
“Ultimately, tenants would bear the brunt of fewer rental properties, higher rents and no alternative housing solution being provided by the Government.
“Experts have warned of the dangers of making changes to the existing AST or forcing landlords out of the market, which clearly some of these proposed changes by a Labour Government are likely to do.
“Tenants already have the choice of not paying letting agent fees. They can rent privately and this may be attractive to those tenants who prefer a lower standard of service, with no consumer redress and a landlord who may or may not respond to maintenance issues.”
Carol Pawsey, lettings director at Kinleigh Folkard & Hayward, described Labour’s proposals as “disastrous”. She warned that rent caps could lead to “many” landlords quitting the market.
The National Landlords Association said the proposals were “completely unworkable”.
Richard Lambert, its chief executive, said: “Were they to become government policy it would strike a devastating blow to investment in housing of all tenures and further constrain supply at a time of real housing crisis.”
The Residential Landlords Association said Labour had quite simply got it wrong. Vice-chairman Chris Town said: “All the evidence clearly shows that rent controls of the kind proposed would critically undermine investment in new homes to rent and are not needed, given that official statistics show rents increasing by much less than inflation.”
The British Property Federation also savaged the rent controls proposal. Director of policy Ian Fletcher said: “It makes no sense.
“Good landlords will be getting a perverse message that if you are providing a premium product the most you can expect is the ‘average’, whilst bad landlords with sub-standard accommodation can find another justification for charging over the odds.”
Source: Written by Rosalind Renshaw on behalf of Property Industry Eye http://www.propertyindustryeye.com/ban-fees-tenants-kill-agents-warning/
Samantha Hooper, Lettings Negotiator at iConn Property Management writes;
Autumn season has arrived and we have been experiencing a lot of rain over the last few days! At this time of year, our tenants start drying clothes inside their homes, which later down the line can result in damp / condensation build up in the property. Here’s a few tips on how to avoid this common problem!
Open bedroom windows when you go to bed at night; a 10mm gap will do. If it really is too cold to do this, wipe the condensation off the windows first thing in the morning, but please do not put the cloth you used on the radiator to dry as this will create more condensation.
Ensure full use of extractor or ventilation fans. Where these are not provided, open a window after bathing or showering to give the steam and damp air a chance to escape. Wipe windows, walls and mirrors to remove condensation (a microfiber cloth is the most efficient means of doing this), and dry the shower tray or bath. Keep the door closed while the bathroom is in use to prevent the steam escaping to other parts of the house.
When cooking, cover pans. Use exactor or ventilation fans where provided. If you do not have an automatic kettle, take care to ensure it is not left boiling. These precautions will help to reduce steam and therefore moisture in the air. Keep the door closed while the kitchen is in use to prevent the steam escaping to other parts of the house.
Where there are chimneys, do not block them up. If a wall appears to be damp, do not put furniture right up against it; allow some circulation of air.
Make sure that any ventilation bricks or openings in the building are not obstructed.
Keep glass as clear of condensation as you can. Wipe away any moisture that has formed using a soft cloth. Leave open any ”trickle” vents in double glazed units. Get into the habit of opening windows to keep moisture content in the air down and to air the property when you can.
Avoid drying clothes on radiators. Tumble dryers should be vented to the outside, unless fitted with a condenser.
Provide a reasonable level of heating (no less than 10°C in an unused area, or 16C if in use); cold rooms are susceptible to condensation. Remember, the best way to heat a room and avoid condensation is to maintain a low level of warmth throughout the day rather than to turn the heating off while you are out and put it on at a high level when you return home.
Portable gas and paraffin heaters can create a significant amount of damp and condensation within properties. Please do not use these types of heaters unless you have permission from your landlord or property manager.
Mildew may be removed from clothes by using a dry cleaning process.
Remove and kill mould by wiping the affected area(s) with a fungicide which carries a Health and Safety Executive approval number, precisely following the manufactures instructions. Alternatively a mild bleach solution will have the desired effect, but do test on a small area first.
Do not disturb mould by vacuuming or brushing as this can give rise to respiratory complaints.
Iris O’Connell, Managing Director at iConn Property Management writes;
We are pleased to announce that our Property Manager Tanya MacLeod has recently passed all four units of the NFOPP Level 3 Qualification for the Technical Award in Residential Letting & Property Management, and our Lettings Negotiator, Sam Macdonald is also on her way and passed the first unit towards her qualification last week! Well done to both of you!
Sam Macdonald, Lettings Negotiator at iConn Property Management writes;
After a long winter, tenants should definitely make the most of the sunshine while its here! There is nothing better than the fresh smell of your clothes that have come straight from your washing line! ‘Sun drying’ can also help you save money and energy!
5 reasons why you should dry your washing outside:
- Your clothes and bedding will smell fresh a daisy.
- Sunlight is a natural sanitizing and bleaching agent, therefore will get rid of insects, bacteria, and other germs.
- You will save money on your electricity bill as you don’t need to use a dryer.
- Drying on the line is kinder to your clothes, they last longer and the elastic in your socks is less likely to disappear!
- Drying your clothes on a radiator in the house can cause damp and mould to your property.
Sam Macdonald, Lettings Negotiator of iConn Property Management writes;
Information to landlords – iConn have noticed a rapid change to the student market this year which has been an accumulation of increased University accommodation, high University fees and a considerable reduction in UK and International students applying for places; which in turn has produced an unexpected high level of properties left on the market.
Normally at this time of the year most of our student properties have been Let for the next academic year.
We have been in discussions with other local agents whom are experiencing the exact same scenario and are looking at ways to attract those students that are still looking for accommodation.
What we are proposing to do is to reduce our administration fees for the students; making it more affordable for them at the start of the application process. A further option is to adjust the rental figure in order to become more competitive.
There will of course still be students that have not secured a property as of yet and those students that will come through the clearing process later in the year once their course has been confirmed.
We do not want to alarm you at this stage; however the purpose of this letter is to forewarn you of the situation and to agree a plan of action now in order to secure a tenancy going forward.
We would normally advise our Landlords to increase their rental income but with the high level of stock still on the market, an alternative solution must be found in order to secure you revenue for the next academic year.
If you would like any further information regarding this, please feel free to contact our office on 01227 765008.
Vicky Owen, Office Manager for iConn Property Management writes:
As most of Canterbury was covered with snow this week, which caused some disruption in Canterbury but also some great snowmen! its a good time to think on the winter repairs that may need attending to. Our referencing company LetRisks send us a monthly newsletter in line with trends they recieve on claims, they have really interesting article on inspecting flat roofs which is worth a read: Click on the link below for the full article:
Vicky Owen, Office Manager at iConn Property Management writes:
Over the past few years the way we advertise and market properties to rent has evolved dramatically! Prospective tenants have replaced peering in the window fronts of local agents with anytime internet search sites giants like Rightmove, Primelocation and Findaproperty.
In a age where Internet is King – with nearly 98% of our sucessfully let properties coming from an internet enquiry, it is important for us to keep up with our prospective tenant habits.
We now take “Featured Property” slots on the three largest property portals – www.rightmove.com; www.primelocation.com; www.zoopla.com meaning that our clients properties are advertised at the top of the page, seperating them from the competition, highlighting them first and giving their properties a head start.
Now we see another change to the media market with the use of social media sites becoming more popular and opening companies out to interactive, on the spot feedback; the biggest being Facebook and Twitter… even the mighty property portals now provide links for people to “Like” or “Share” their properties on their page!
We have now signed up to PropertyPlace which is an app on these sites created to advertise properties which has over 10,000 monthly users showing the evolution of these social sites to a place of advertising potential.
Our social media sites are growing by the day, with our company Facebook page having nearly 350 likes, our Twitter account has over 600 followers coupled with our blog following and our LinkedIn sites and the new Google+ page – we are bringing our properties to a new market.
Although this highlights the benefits to our Clients as this new advertising potential unfolds, there is a huge benefit to the prospective tenants – social media is instant, with property portals taking up to 24 hours to update their new listings – social sites provide an exclusivity in a fast moving rental market. It provides interaction for the customer not only with the company that is advertising but also with their friends: liking a property or commenting on a post spreads their activity to all their friends who then comment with advice or provide feedback for that person.
The secret to this social media growth is connectivity, interesting and relevant posts and recommendations. Please take a moment to explore our sites and by providing recommendations or getting involved and interactive with us helps us to broaden our auidence which in turn benefits our clients and tenants.
Click on the links to join in:
You can link with our personal Linkedin Profiles here to:
Sam Macdonald, Lettings Negotiator for iConn Property Management writes:
ARLA (Association of Residential Letting Agents) supplies lots of answers to common questions which tenants might need to know.
This link takes tenants direct to their website: https://www.arla.co.uk/information/tenants/rights-of-access/
Here is one of the questions I spotted earlier which I thought would be useful to know:
What About Rights Of Access To The Property, What Are The Rules?
A landlord, or his agent, or someone authorised to act on his behalf has a right to view the property to assess its condition and to carry out necessary repairs or maintenance at reasonable times of the day. The law says that a landlord or agent must give a tenant at least 24 hours prior notice in writing (except in an emergency) of such a visit. Naturally, if the tenant agrees, on specific or odd occasions to allow access without the 24 hours prior written notice, that is acceptable. [A clause in the tenancy agreement which tries to diminish or over-ride a tenant’s rights in this respect would be void and unenforceable.]
We are pleased to announce that iConn are sponsors of the ‘Kent Student Law Society’
They are one of the largest societies on the University of Kent’s Canterbury Campus and represent students who study Law.
Iris O’Connell, Managing Director for iConn Property Management writes:
We are pleased to welcome the new member of our team….. Elvis!!
He’s all shook up in his new heartbreak hotel fish tank but I’m sure he will settle in soon.
Feel free to pop in to say hello!
Vicky Cranthorne, Office Manager at iConn Property Management, Canterbury writes:
When reading the paper this week I noticed an advertisement to remind residents in our area to re-tune their TVs as changes are being made to the transmitter on the 27th June 2012.
Thought this information may be useful to some of you too:
Full details are on the website: http://www.digitaluk.co.uk/how_do_i_switch/connections__and__retuning/retuning_instructions
Sam MacDonald, Lettings Negotiator for iConn Property Management writes:
Those taking houses with us for next year please read these 3 points to make sure there is nothing that you have missed that could lead to problems with your tenancy:
- All monies and paperwork should be completed now. This means your rental payment for summer half rent or full rent if occupying and your administration fee should be paid. Your standing order form should be completed, your guarantor agreement received, your tenancy agreement signed and photo ID been copied on file. Those who are abroad or away from Canterbury can sign their tenancy agreement and produce ID when they collect keys as long as all other obligations have been met.
- If you require storage for July or August you should have registered in writing to the office. If you haven’t we can not guarantee access. Renewal tenants staying on at the same property do not need to complete this.
- If you are paying full rent from July then you should have confirmed what date you will be collecting the keys for occupation. Renewal tenants staying on at the same property do not need to complete this.
If you and your housemates have done all of the above then your tenancy is secure and you need not worry.
If you or people in your group have not – you will be receiving notification shortly that you tenancy is unsecure. If this is you – please act now.
Vicky Cranthorne, Office Manager from iConn Property Management writes:
Our friends from Propertyads have provided us with their top tips for Landlords – Hope you find them useful.
Top tips for landlords considering buy-to-let properties
Buy-to-let properties can be an excellent way to supplement your income or your pension, and a little research and a bit of clever property market know-how can help you make the most out of your buy-to-let property. So if you’re considering adding a little extra to your pocket each month, here are our top tips for potential landlords looking at getting into buy-to-let properties.
1. Investigate the best area for good investment Before you buy a property, you have to think about what kind of tenant you want, and where you want to buy. Your rental property doesn’t even need to be in the same city! For example, buy-to-let properties in Sheffield and Canterbury, student cities, are a great investment. Each year new students arrive to study, and each year they need additional accommodation. Investing in a student area is an excellent idea when you’re looking for almost-guaranteed income. Much like student rental properties, investing in a business-oriented city near a financial district such as Canary Wharf in London will be a costly venture, but will also help you to secure a tenant relatively easily.
2. Decorate for demand to cater to your tenants Decorate and furnish your home according to your ideal tenant’s requirements. If you’ve bought a buy-to-let property in Canterbury, for example, make sure that each bedroom is furnished with a bed and a desk to allow multiple students to rent out the rooms. A large living room and plenty of storage space in the kitchen are also preferential, so make sure you don’t clutter it up with unnecessary décor.
3. Plan for empty flats As a landlord with a buy-to-let property, it’s important that you make financial provision for empty flats. If you’re unable to find a tenant you will still need to make mortgage repayments. Make sure you have access to funds if you need to do this. Another option would be to sign with a rental agency that guarantees rentals for your flats so that you’re always covered, or take out an insurance policy that insures you against non-payment of rent during a rental agreement.
4. Write in increases to your tenancy agreements and set up a direct debit Make sure that you write in annual increase agreements in your tenancy contracts to make the most out of your rental property. Setting up a direct debit agreement will guarantee the rental income on a particular day (instead of collecting funds on different days each month when the tenant remembers to pay)
5. Protect your property with insurance Landlord’s insurance can help you protect yourself against unpaid rental, theft by tenants, or damage to a property due to tenant negligence or weather damage. A good insurance policy is a good investment when you’re in the landlord market to make money out of your buy-to-let property – especially if it is situated in a different city to your own residence
If you are looking to grow your portfolio or first time invest into the property market in the Canterbury area please contact us for free independent advice.
We have worked with iConn for a number of years during which they have let our properties in the Canterbury area. We are enjoying excellent service form the agent and the team members with speedy responses to our queries, prompt appointments and viewings and an efficient execution of referencing and contract provision. The staff are always friendly and polite which makes it a pleasure to do business on this basis.
The service I have had from iConn has been excellent.
What I rate most highly about iConn is their punctual correspondence, their ability to take the initiative in my interest, and their help with difficult problems. Monthly statements from iConn have never been late and are always well explained, particularly when there are delays in payments from tenants or additional costs due to work on the flat.
Sometimes they need to act quickly, and as I live in London, they have acted very effectively with only a quick nod from me, saving me considerable time.
A year ago, I had a difficult tenant who refused to pay rent. iConn was enormously helpful in leading me through the legal process that recovered my money. They also provide me with very helpful information regarding my tax statements, and always respond promptly.
I have had the pleasure of working with the whole team at iConn, who work together in a very efficient manner, and would recommend them strongly to anyone seeking an efficient and friendly letting agency.
My wife and I invested some money into two properties for rent almost two years ago. We had heard stories about bad tenants and the problems that could bring and so we were a little anxious. Not having any previous experience as landlords we approached iConn Property Management and we were very much assured by their professionalism.
iConn explained what was required but basically did all the work for us, including finding the right tenants, drawing up contracts and making sure we had the right insurance and safety certificates. The company regularly carry out inspections of our properties and keep us informed. In short, my wife and I can relax knowing that our properties are in good hands. We would certainly recommend iConn Property Management to anyone who has property to rent.
I have used iConn as my letting agent for over ten years and during that time I have been delighted with the level of service I have received. Over those years I have been consistently impressed with the professionalism and expertise shown by all iConn staff. I take the view that iConn has a very clear philosophy which includes providing a service second to none. I would recommend iConn to anyone with property to rent without reservation.
We came to iConn from an agent that was always asking us to reduce rent and offering incentives to the tenants; because of this attitude we always felt that the agent was working for the tenant rather that us. We were pleasantly surprised with the complete reversal in the attitude to us with iConn. They are most professional in their attitude, but always there to help and give us advice, and nothing is too much trouble. They keep us up to date with emails and phone calls; the money side of the company is always professional and correct, which was not so our previous agents. We have never had a year when our houses are not let. Thanks to iConn we can relax and definitely get our ‘moneys worth’.