Posts tagged looking to rent your property

Building better relationships with tenants – iConn Property Management, Canterbury

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Here Endsleigh offer some pointers with regards to tenant landlord relationships:

 

In our recent research into the private rented sector, we discovered that more than a third of UK landlords have given their tenant a welcome or farewell gift. Having surveyed more than 2,600 UK landlords and tenants, we found that 34% have presented their tenant with a gift such as a bottle of wine, while 30% of tenants have received an act of kindness, such as help with DIY or a break from paying rent.

The research is part of our 2015 ‘Better Relations’ campaign, which aims to encourage stress-free lettings for both tenants and landlords. So what sorts of gifts have been given by landlords?

 

  • Sarah, a tenant in Berkshire: “My landlord offered to decorate when we were expecting our baby.”
  • Anna, a landlord in Kent: “I provided starter kits of cutlery, pots, glasses, mugs, tea and biscuits and some cleaning things.”
  • Derek, a landlord in Perth and Kinross: “I collected the tenant from the airport when they flew in from Australia.”
  • Wanda, a landlord in Fife: “I put credit on the electricity meter to get the new tenants started when they first moved in.”
  • Tom, a landlord in Oxfordshire: “I gave my tenant a rent holiday during a period of unemployment.”
  • Alison, a tenant in London: “My landlord gave us a bottle of wine when we moved in, as well as a roll of toilet paper in the bathroom.”
  • Pam, a tenant in Cumbria: “My landlord paid for half of our Sky connection.”

The results of the survey demonstrate that the giving of gifts has an impact on the relationship between a landlord and a tenant. In fact, nearly three quarters of tenants who had received an act of kindness from their landlord said this positively changed their perception of them. A positive relationship seems to have an impact on the length of tenancy too; 70% of tenants who have received an act of kindness stay in their property for 24 months or more, compared to just 53% who haven’t. For more information on how you can foster a better relationship with your tenant, which can lead to longer, happier tenancies, keep your eyes peeled for useful tips and insight on Talk Lettings.

 

Source: Endsleigh Insurance Services Ltd  https://www.endsleigh.co.uk/talk-lettings/better-relations/2015-mar/how-to-build-a-better-relationship-with-your-tenant/

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Wedding Announcement and Congrats!! iConn Property Management, Canterbury

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Iris O’Connell, Managing Director at iConn Property Management writes;

A huge congratulations to our Accounts Coordinator, Samantha Douglas who tied the knot to Shaun Burgess this month! We hope you had a fantastic day, and we wish you lots of happy years together! :)

 

 

 

 

 

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Staff success! iConn Property Management Canterbury

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Iris O’Connell, Managing Director at iConn Property Management writes;

We are pleased to announce that our Property Manager Tanya MacLeod has recently passed all four units of the NFOPP Level 3 Qualification for the Technical Award in Residential Letting & Property Management, and our Lettings Negotiator, Sam Macdonald is also on her way and passed the first unit towards her qualification last week!  Well done to both of you!

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Student V Council Tax, iConn Property Management, Canterbury

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Sam Douglas; Accounts Coordinator at iConn Property Management writes;

 

We have recently noticed that Canterbury City Council have changed the rules regarding Council Tax exemption for students!  Canterbury City Council are now charging students for council tax from the date that their university course expires, up until the end of their tenancy.

For more information, please contact the Council on 01227 862 300 or email them: council.tax@canterbury.gov.uk

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Buy to Let information, Canterbury Letting Agent

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Sam Macdonald, Lettings Negotiator at iConn Property Management writes;

 

Here’s some great advice from The Association of Residential Letting Agents (ARLA) regarding buy to let properties:

 

DO

Think of buying to let as a medium to long term investment.

DO

Seek advice from an ARLA letting agent on local market demands.

DO

Get your sums right. Will the rent cover borrowings and costs, after allowing for void periods?

DO

Decorate, fit out and furnish to high quality standards, especially kitchens and bathrooms, to attract the best tenants and let quickly every time.

DO

Use an ARLA member as your letting agent. They have Client Money Protection, hold Professional Indemnity Insurance to required standards, have staff trained to ARLA’s competency standards and are kept up to date with the latest legal and regulatory requirements.

DON’T

Let personal taste cloud your judgement. Be sure the property you choose meets market requirements

.DON’T

Purchase anything with potential maintenance problems like a lot of woodwork or large gardens. It will add nothing to the rental value and cost a lot to keep up.

DON’T

Think that the running of an investment property to let can be left to friends or relatives in your absence. Tenants require a full management service.

DON’T

Use off-the-shelf tenancy agreements from HMSO or law stationers, or forget to issue the right notices or fail to have a proper inventory and condition report made before a tenant moves in. Leave all documentation to a professional agent.

DON’T

Furnish with second hand furniture or cast-off soft furnishings. These will probably contravene the Furniture and Furnishing Regulations.

If you require any further information regarding renting your property, please feel free to contact us on 01227 765008.

 

 

 

New Member of the iConn Team

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Iris O’Connell, Managing Director of iConn Property Management writes:

I am pleased to announce that we have a new Property Manager.

Tanya Macleod has worked for over six years in the Lettings and Property Management industry and specialises in Property Management.

She has previously worked for a well known large Agent in Canterbury and brings with her a wealth of knowledge.

Going forward, if you have any maintenance queries, please contact Tanya in the first instance tanyamacleod@iconn.co.uk

 

 

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STUDENT REMINDER!! iConn Property Management, Canterbury

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Sam Macdonald, Lettings Negotiator for iConn Property Management writes;

 

 

 

 

 

REMINDER!! Student Tenancies for 2013-2014 – Your administration fees are due to be paid by the 1st May 2013… remember to budget for this in the next month :)

 

 

 

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Easter Egg Mountain Challenge – iConn Letting Agent in Canterbury

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Sam Macdonald, Lettings Negotiator at iConn Property Management writes;

Who think they could demolish this little mini mountain of chocolate loveliness…??

Well unfortunately these eggs are reserved…

Reed Recruitment in Ashford have launched a campaign to make an Easter Egg Mountain for the children of St Nicholas School in Canterbury.

iConn Property Management, Canterbury have teamed up with Superior Care in Whitstable to help them reach their target of 500 eggs.

So far we have 36 eggs ready for collection on the 25th March 2013.

If you would like to contribute please drop your egg(s) to our office at 26a Castle Street, Canterbury CT1 2PU.

Please help us spread the word by sharing the post :)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

D.Kellond – Landlord with iConn Property Management, Canterbury

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This was our first experience of using iConn Ltd to rent out our home and it was a seemless and problem-free experience.  The personnel were knowledgeable, professional and responsive to our numerous questions!  Most importantly, they were proactive and arranged good quality viewings which resulted in several offers within a week of taking on the property.  I would not hesitate to recommend that other prospective landlords use iConn and am delighted that we chose them to work with.

D.Kellond

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iConn’s Day Out Spreading Some Christmas Cheer :) – (Canterbury Letting Agent)

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Iris O’Connell, Managing Director for iConn Property Management writes:
Christmas is a time for giving and every year the staff at iConn donate their time to spread some Christmas cheer in the local community.
The staff at iConn teamed up with the Body Shop and had a fantastic time visiting three homes for the elderly in the Canterbury area delivering to them gifts of chocolates and Body Shop goodies along with providing hand massages for the elderly residents. iConn would like to thank the Managers, staff and residents of Saxon Lodge in Bridge, Highfield Care Home in Bekesbourne and The Red House Nursing Home in Canterbury for allowing us to come and visit your homes and for allowing us to spend time with all your wonderful residents.
We would like to wish you all a very Happy Christmas and a wonderful New Year.
iris

The Body Shop, Canterbury & iConn Property Management, Canterbury Letting Agent

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Iris O’Connell, Managing Director of iConn Property Management writes:

iConn works very closely with the Body Shop in Canterbury and supports their ethos.

They source raw ingredients from all around the world and their products are 100% vegetarian.

The Body Shop trades fairly and THEY NEVER TEST ON ANIMALS!!  So….keep a beautiful face, body and mind and buy from the Body Shop.

Elvis has entered the building!! :)

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Iris O’Connell, Managing Director for iConn Property Management writes:

We are pleased to welcome the new member of our team….. Elvis!!

He’s all shook up in his new heartbreak hotel fish tank but I’m sure he will settle in soon.

Feel free to pop in to say hello!

vicky

Digital Freeview TV Services

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Vicky Cranthorne, Office Manager at iConn Property Management, Canterbury writes:

When reading the paper this week I noticed an advertisement to remind residents in our area to re-tune their TVs as changes are being made to the transmitter on the 27th June 2012.

Thought this information may be useful to some of you too:

Full details are on the website: http://www.digitaluk.co.uk/how_do_i_switch/connections__and__retuning/retuning_instructions

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Canterbury Letting Agent iConn Wins Gold for 2012 :)

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M.Disneur – Landlord with iConn Property Management, Canterbury

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We have worked with iConn for a number of years during which they have let our properties in the Canterbury area. We are enjoying excellent service form the agent and the team members with speedy responses to our queries, prompt appointments and viewings and an efficient execution of referencing and contract provision. The staff are always friendly and polite which makes it a pleasure to do business on this basis.

G& C. Morris – Landlord with iConn Property Management, Canterbury

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I moved to iConn after many years with another letting agent and was immediately impressed by their professionalism and set up.  The team are friendly, engaging and helpful.  When on the very odd occasion I have had to rise an issue or concern regarding my tenancy, it is soon resolved in an effective and efficient manner.  Their communication is good and overall service is excellent.  It is a world apart from the service I had received from my previous agent.  Overall I am extremely content with their service, professionalism and overall letting package.  I am clear they are well ahead of their competitors and have recommended them to family and other landlords as a very satisfied customer and landlord!

RF – Landlord with iConn Property Management, Canterbury

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iConn and their predecessors have marketed our property for six years.  They have always given us sound advice and Vicky Cranthorne in particular has always gone “the extra mile” to help.  The new e-mail Bulletin has regular updates on matters of interest to landlords and tenants as well as more light-hearted items, which make it palatable.

E. Rolls – Landlords with iConn Property Management, Canterbury

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We have used iConn Property Management since September 2007 and have been very grateful for their continued support and reliable service. We have been successful in always having our property let throughout this period. iConn have been nothing but professional in ensuring that our flat is always occupied; from advertising, organising tenant viewings, and finally agreeing contracts, iConn have also proved very helpful in organising routine maintenance and upkeep on the flat. iConn have taken the trouble out of renting our property. With a husband in the Royal Navy, two small children and living more than 100 miles away from the property their service has proved invaluable. I would have no hesitation in recommending iConn to others. 

Dr Rigby – Landlord with iConn Property Management, Canterbury

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I have been using iConn in it’s various stages of development for the last fifteen years as a rental agency for my house in Canterbury. The company has been extremely professional in finding suitable tenants every year, maintaining the house in good condition and relaying problems, suggestions and legal matters promptly to me by mail and E-mail to my addresses abroad. This year my family will be returning to take up permanent residence at our Canterbury home, and I can heartily recommend the company to anyone who wishes to either rent out or rent an abode in the Canterbury area.

R.Clarke – Landlord with iConn Property Management, Canterbury

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iConn has been my letting agent for the last 7 years and undertakes a full management service for me. I have been impressed with the efficient manner in which they have undertaken this role and the professional way they handle issues. As a ‘distant’ landlord, I rely on effective communication, timely resolution of issues whilst keeping me fully informed of developments. In each of these aspects I rate them highly. During the tenure of my agreement with iConn thus far, the accounting aspect has been first rate with rental income invariably paid on time and any missing sums urgently pursued. I very much value the relationship and look forward to it continuing for many more years.

L.Martin – Landlord with iConn Property Management, Canterbury

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We have 2 properties which have been let by iConn since around 2005. I only have positive words to say about iConn, the staff that we have contact with (namely Vicky) is always helpful, friendly and efficient. Any problems have been dealt with professionally and swiftly and therefore we have the utmost confidence in them. I also know that they are helpful to our tenants. We have the pick of lettings agents here in Canterbury, but as we receive such an excellent service, I have no reason to move my business elsewhere – a completely satisfied customer on all counts!

Mr. Zain – Landlord with iConn Property Management, Canterbury

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The service level of iConn in terms of professional communication on all matters from tenancy agreement, proactive property inspections, quotations for works required etc. and looking after the landlords interest as if the property is their own is better than I have experienced from any other letting agent. With iConn’s managed services package I’m confident our properties are in good hands and therefore have not had to visit our properties that are managed by them for the last 8 years.

N. Summerfield – Landlord with iConn Property Management

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iConn Property Management have always provided a top quality service, I have let my property through them for over four years and I hope there will be many more years to come. They maintain an honest approach and always keep my informed as to the progress of letting my property. Over the four years there has never been a void period and this is down to hard working fully trained staff and quality marketing. I will certainly not be using any other agent and would recommend iConn to any Landlord.

vicky

Tenancy Agreement for 2012 Student Tenancies

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Vicky Cranthorne M.A.R.L.A, Office Manager for iConn Property Management writes:

All student tenants for July 2012 to June 2013 can view a copy of the tenancy agreement which will be used for their tenancy by following the link below:

http://www.iconnproperties.co.uk/student_information.php

Access Codes are provided on tenants emails sent 26.03.12 but if you need them again please call our office.

iris

Budget Announcement 2012 – How it Applies to Landlords & Tenants (Canterbury Letting Agent)

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Iris O’Connell, Managing Director for iConn Property Management writes:

ARLA has recently created this great article to help explain what this years budget announcements will mean to us; definately worth a read: ARLA Budget News

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TDS Changes of Legislation – Timescale for Registering Deposits. (Canterbury Letting Agent)

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Sam Douglas, Accounts Co-Ordinator for iConn Property Management writes:

The Localism Act comes into force on April 6th 2012 and makes an important change to the timescale for protecting deposits.

The timescale for registering deposits and serving Prescribed Information has increased from 14 to 30 days – but the 30 days is an absolute deadline. 

Our prescribed information will be updated in our current tenancy agreements and terms of business and this change will only really affect tenancies created after the 6th April but  current clients may wish to take note of these changes for any future tenancies.

iris

Follow us on Facebook, Twitter, Linked in or Youtube

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Iris O’Connell, Managing Director for iConn Property Management Canterbury writes:

Join the growing iConn Property Management group on Facebook, follow us on Twitter or Link in to the team for the latest information on legislation, new properties on the market, offers and competitions and advice for all:

STUDENTS APPLYING FOR TENANCIES WITH ICONN FOR JULY 2012- JUNE 2013 HAVE THE CHANCE TO WIN A FREE ADMINISTRATION FEE BY JOINING THE FACEBOOK PAGE.

vicky

Why you should choose an ARLA Regulated Agent

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Vicky Cranthorne M.A.R.L.A, Office Manager for iConn Property Management writes:

An Agent regulated by ARLA ensures a Landlord or tenant that they are choosing an agent that has to follow strict guidelines and work within stringent industry standards. An ARLA agent has to offer professionalism and commitment to all its clients and customers at all times.

ARLA members are required to work within a robust Code of Practice, which entails covering the key stages in all letting and property management. There are comprehensive membership Byelaws which include compliance with handling and accounting for Clients’ money; the mandatory ARLA Client Money Protection Bonding Scheme; Professional Indemnity Insurance; Dealing with Complaints and Disciplinary Procedures.

ARLA members are kept up to date with all new and changing legislation and require all offices to have at least one member of staff fully trained to ARLA standard.

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Advice for Tenants When Completing Viewings

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 Sam Macdonald, Lettings Negotiator for iConn Property Management writes:

As the student market has begun again, those who are looking to move or are venturing off campus for the first time may find this advise useful:

LOCATION Research the local area thoroughly. Consider local public transport, good local amenities, good schools and Universities, easy access to motorways, good doctors, dentist, bars and restaurants and most importantly good neighbours.  

CONDITION OF THE PROPERTY When viewing take a check list with you and make sure you know what you are looking for and what requirements are. Look for a property that has been well maintained. Check the windows, decoration, condition of white goods, heating system and types of shower. Don’t forget to check the outside and the condition of the guttering and garden.           

RENT LEVEL Make sure that you research the local rent levels for the type of property you are looking for. There are many ways to make comparables with other properties. Try looking at main property portals like Right Move or Property Live to compare other properties currently on the market and the level of rent they are being advertised for. 

LETTING AGENT If you decide to rent through an agent rather than a private Landlord, make sure the Agent is a member of ARLA, has a good reputation, charges fair administration fees and has the facility to protect your deposit.

vicky

Have Yourself a Very Green Christmas!! :)

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Vicky Cranthorne M.A.R.L.A, Office Manager for iConn Property Management writes:

The local council have released some useful information for recycling over the Christmas period so that we all have a green Christmas……

 

 

 

 

 

 

 

Green Christmas

This year, like every other, we want to make sure that you not only have a great Christmas, but get rid of your Christmas waste on the appropriate day in the appropriate way. So please take note of the following points:

Check your calendar for your collection dates – some of them may have changed 

In bad weather conditions put your waste out on your usual day and leave it.  We will collect it soon as we can.

Garden Waste won’t be collected between 23 December 2011 and 09 January 2012 

Don’t forget we will collect your real Christmas tree for free – if you leave it out for collection on recycling day.  Place it next to your clear sacks not in the garden waste bin.

Old trees can be taken to the Household Waste Recycling Centres and placed in the green garden waste containers for composting. Your local council may also be able to take your real Christmas tree for composting if they provide a kerbside green garden waste collection service.

Alternatively, why not buy a Christmas tree in a pot or with a root that can be planted in the garden for use the following year! Some companies now also hire real Christmas trees which are re-planted after Christmas!

Recycle your Christmas cards and non foil wrapping paper in the clear recycling sack, or look out for one of the high street charity schemes.

Flatten and secure your cardboard boxes for collection.  These can be put out for collection next to your recycling sacks.

To clear space give unwanted clothes and toys to charity shops and clothing banks.

Recycle your glass bottles at the bottle banks and the Household Waste Recycling Centres

Think about what you buy and who you are buying for. We all like to put on the best Christmas Day spread for family and friends, but afterwards, without a bit of pre plannng, we can still be eating the brussel sprouts four days later!!

Make use of any left over food, visit http://www.lovefoodhatewaste.com/ for recipes and ideas.

Although our contractor can sort most plastics, many of them have a negative value and black plastic cannot be sorted at all, so please only give us your clear or opaque plastic bottles over the christmas period.

Remember you can take your unwanted plastic bags back to a major supermarket for recycling, they all now provide in-store banks.

If you are not sure about collections over the Christmas period, then please call Serco on 0800 031 9091.

Here’s hoping  you have a very happy Christmas.

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