Posts tagged looking after your property
For any emergencies that may arise outside of normal office hours or over the Christmas/New Year period, when the office is closed, please contact the following contractors:-
For plumbing/heating/maintenance faults – Cherrywest Property Maintenance – 07568140153
For electrical faults – TS2 Contracts – 07793809322
For locks/keys – Acme Locks – 01227 785551
Happy Christmas to you all and best wishes from all at iConn Property Management
With ten working days to go, our Property Manager Paul Lang has a very important message for all Landlords on behalf of ‘Landlord Zone':
As announced recently by Housing Minister Brandon Lewis, from October 2015 Landlords will be required by law to ensure working smoke and carbon monoxide alarms are installed in rental properties in England. The information below is intended to help you understand your responsibilities in relation to the new legislation.
Why have these changes been made?
This legislation has been proposed to address the imbalance between protection levels for private tenants in contrast to residents classed as owner occupiers, or social housing occupants.
It is estimated that the national percentage of all households with a working smoke alarm currently stands at over 90% compared with 83% in rental properties. Although a seven percent difference between the level of protection in rental properties and the national average may seem relatively minor, the numbers are much more compelling when qualified in terms of casualties. Between April 2013 and March 2014, 97 people died and 1900 were injured in domestic fires affecting properties where no smoke alarm was present.
Why do you need to install a CO detector?
The Royal Society for the Prevention of Accidents reports that there are approximately 50 deaths per year and over 1100 hospital admissions annually as a result of carbon monoxide poisoning in the UK. Carbon monoxide (CO) is a tasteless, colourless and odourless gas that is produced by incomplete combustion. A common source of CO in a domestic property would be a faulty appliance such as a boiler.
Statistics show that residents of privately rented accommodation account for a much greater proportion of annual carbon monoxide incidents than could be expected. A report by the Gas Safety Trust into carbon monoxide risks per housing sector showed that the likelihood of an incident in privately rented accommodation was significantly higher than that associated with any other housing sector. According to statistics gathered since 1998 residents of rental properties are on average three times more likely to suffer a CO related incident.
Although landlords are already obliged to have a yearly check carried out on any gas appliances, this alone cannot guarantee protection from carbon monoxide. The installation of a CO detector is quick, easy and cheap, and ensures your tenants are protected from what is often referred to as the ‘silent killer’.
Current advice from the Health and Safety Executive already states that a CO detector should be installed in rental properties, but this has always been down to the discretion of each landlord or letting agent. From October 2015 it will become law that that any high risk room, i.e. those containing a heating appliance, must have a CO detector installed.
What happens if you don’t act on these changes?
Failing to comply with the legislation planned to come into force from the 10th of October 2015 will leave you open to a penalty of up to £5000.
What does this mean for you?
As a private landlord, a professional landlord, or a letting agent, you must consider the effect this legislation will have on your portfolio.
Building regulations already require that properties constructed after June 1992 have a mains powered, interconnected smoke alarm system installed to BS5839-6 2013 Grade D. Therefore, many landlords may find their smoke alarm provision already meets the new requirements.
There has previously been no legislation requiring landlords of properties let to single family units and built prior to 1992 to have smoke alarms. However, these properties will now be subject to the new legislation, meaning smoke alarms will need to be installed by October.
HMO’s are already subject to tighter legislation in accordance to The Housing Act 2004, and the Regulatory Reform (Fire Safety) Order 2005.
It is likely, however, that Landlords of all of the above property types will need to consider their carbon monoxide detector provision in light of the new regulations.
Rightmove have published this little article giving you a few tips on protecting your property against theft during the summer months;
According to Halifax Home Insurance, opportunistic thieves ramp up their activity during spring and summer, resulting in a 10% increase in domestic burglaries and a 40% increase in outdoor thefts. One of the reasons for this is because more of us leave windows and doors open while we are out in the garden, or while we nip to the park to enjoy the sunshine.
There is also a marked increase in thefts due to larger numbers of us going on holiday and leaving our houses empty, unsecure and unguarded. We also start bringing out valuables such as bicycles and lawn furniture, and leave them outside, which then tempts would-be criminals.
To protect your property against thieves this summer, the home security specialists at Yale recommend that you try to avoid leaving expensive outdoor equipment such as barbeques lying around your garden. Wherever possible, ensure they are kept in a shed or garage, secured with a sturdy weatherproof padlock when not in use.
Love your shed
Many of us believe our garden shed contains nothing but old junk, but astonishingly, a quarter of people with a shed said it would cost more than £750 to replace the items stored in them, according to a YouGov survey commissioned by Yale.
Even more surprising then, is that the research showed that 1 in 6 people with sheds do not bother to secure them, even though it may contain high value items such as bicycles, lawnmowers and power tools.
It’s worth securing these types of items using additional padlocks or anchors and cables, which can be looped through bike wheels or lawnmower handles to provide an extra level of security if an intruder does manage to gain entry.
Bicycles are a great way to get around during the summer months. They are convenient and great exercise, but unfortunately thieves are quite fond of them too! In fact, according to the Crime in England and Wales Survey, performed by The Home Office, 53% of bicycles are stolen from a semi-private area such as a garden, garage or shed.
So to avoid becoming a victim of cycle theft always lock your bicycle to something immovable, even when it is at home in your garage or shed. Fix your bicycle to an object that it can’t be lifted over, and something that cannot be broken, cut or removed. For maximum protection use two locks of different types (a D-lock and robust chain and padlock is ideal).
Keep an eye out
The majority of garden thefts occur at night, as opportunistic burglars operate under the cover of darkness. To deter shady burglars, invest in good security lights at the front, back and side of your property.
For added protection, CCTV systems allow you to keep a careful eye on your home and its boundaries while you are away. Recorded footage can also be stored on a PC, or supplied to the police in the event of a break-in.
These few simple steps can help you to enjoy the summer months, safe in the knowledge that your home and valued possessions have been left protected.
Another relevant article courtesy of Property Industry Eye;
A new online tool has been launched, aimed at making rented homes safe and legally compliant.
The ‘safe and secure’ toolkit, which features a clickable house icon, has been launched by the Residential Landlords Association.
Advice includes how best to ensure gas, electrical and fire safety, as well as information on how to prevent damp and mould, improving the energy efficiency of a property and how to prevent trips and falls around the house.
Each part of the house, when clicked on, provides details of the legal requirements for a landlord and information on the likely cost of fitting safety features such as window safety locks, carbon monoxide detectors, and fire alarms.
It also includes a simple, easy to understand checklist about features a landlord should check regularly.
According to the most recent English Housing Survey, 16% of private rented sector properties have at least one hazard that means the home fails the minimum safety standards expected of them.
Alan Ward, chairman of the RLA, said: “Providing a safe, legal and secure home should be the first duty of any landlord to their tenant.
“Whilst the vast majority of homes to rent meet the legal standards required of them, we must do all we can to support landlords to address hazards quickly when they arise.
“The reality is that there are a large number of legal requirements expected of rented homes.
“The problem is not a lack of law but of enforcing these requirements and ensuring landlords understand the complexities of renting homes out.”
The toolkit is here
Rosalind Renshaw, on behalf of Property Industry Eye, writes about this interesting case that will see changes being made in property inspections by agents on behalf of landords:
An important new case has major implications for letting agents who manage properties and for landlords.
It may also have implications for insurance.
In the case of Edwards v Kumarasamy, the tenant tripped on a path outside the block of flats where he lived on the second floor, injuring his knee.
The landlord did not own the path and did not own the block. However, the landlord did own a flat within the block and the path was the essential means of access to the block.
Until now, it has always been assumed that repairing obligations only apply to what the landlord actually rents out to the tenant, and also that the landlord cannot be held liable if they have not been notified of the need for a repair.
However, in this case, the tenant took a disrepair claim under Section 111 of the Landlord and Tenant Act 1985 and, at the Court of Appeal, won his case.
Solicitor David Smith, of Anthony Gold, says this is “a big deal” for agents and landlords, and will have “serious consequences”.
Smith warns that as a result of the case, any landlord can now be sued for disrepair to areas serving their property, irrespective of ownership.
It also means that agents doing property inspections should look not just at the property itself but also at areas over which the landlord has rights, such as paths and drives.
There is, says Smith, no obligation on the tenant to report disrepair, so it is up to the landlord or agent to identify it and resolve it.
This particular case also raises another question, although one not dealt with by the Court of Appeal: paving stones that are merely uneven, rather than being in a state of disrepair.
The full case is reported here
David Smith’s commentary is here
Here are a few key tips to ensure your home is ready for winter!
Protect your pipes from freezing: Insulate your pipes with pipe insulator to prevent them from freezing and potentially bursting
Check drains and gutters: Remove all debris and blockages from your guttering to prevent the water from draining away and in extreme circumstances causing flooding
Clear paths from debris: C lear any leaves and debris from your paths to prevent any accidents; wet weather and frost can lead to extremely slippery pathways
Keep your garden tidy: To ensure your property isn’t damaged in bad weather and especially high winds, make sure any garden furniture is stored away if possible, and branches cut back where necessary
Bleed your radiators: Bleeding your radiators is a great way in which to ensure they are working to their full potential
Organise a kit for emergencies: Put together a box full of matches, candles, a torch, batteries and blankets in preparation for any power cuts
CALLING ALL TENANTS!! For those of you who aren’t a fan of gardening, why not instruct our very reasonable gardener Pete from General Gardening Services to organise this for you? Or even obtain a quote!? Call 07814863228 for more information
Samantha Hooper, Lettings Negotiator at iConn Property Management writes;
Autumn season has arrived and we have been experiencing a lot of rain over the last few days! At this time of year, our tenants start drying clothes inside their homes, which later down the line can result in damp / condensation build up in the property. Here’s a few tips on how to avoid this common problem!
Open bedroom windows when you go to bed at night; a 10mm gap will do. If it really is too cold to do this, wipe the condensation off the windows first thing in the morning, but please do not put the cloth you used on the radiator to dry as this will create more condensation.
Ensure full use of extractor or ventilation fans. Where these are not provided, open a window after bathing or showering to give the steam and damp air a chance to escape. Wipe windows, walls and mirrors to remove condensation (a microfiber cloth is the most efficient means of doing this), and dry the shower tray or bath. Keep the door closed while the bathroom is in use to prevent the steam escaping to other parts of the house.
When cooking, cover pans. Use exactor or ventilation fans where provided. If you do not have an automatic kettle, take care to ensure it is not left boiling. These precautions will help to reduce steam and therefore moisture in the air. Keep the door closed while the kitchen is in use to prevent the steam escaping to other parts of the house.
Where there are chimneys, do not block them up. If a wall appears to be damp, do not put furniture right up against it; allow some circulation of air.
Make sure that any ventilation bricks or openings in the building are not obstructed.
Keep glass as clear of condensation as you can. Wipe away any moisture that has formed using a soft cloth. Leave open any ”trickle” vents in double glazed units. Get into the habit of opening windows to keep moisture content in the air down and to air the property when you can.
Avoid drying clothes on radiators. Tumble dryers should be vented to the outside, unless fitted with a condenser.
Provide a reasonable level of heating (no less than 10°C in an unused area, or 16C if in use); cold rooms are susceptible to condensation. Remember, the best way to heat a room and avoid condensation is to maintain a low level of warmth throughout the day rather than to turn the heating off while you are out and put it on at a high level when you return home.
Portable gas and paraffin heaters can create a significant amount of damp and condensation within properties. Please do not use these types of heaters unless you have permission from your landlord or property manager.
Mildew may be removed from clothes by using a dry cleaning process.
Remove and kill mould by wiping the affected area(s) with a fungicide which carries a Health and Safety Executive approval number, precisely following the manufactures instructions. Alternatively a mild bleach solution will have the desired effect, but do test on a small area first.
Do not disturb mould by vacuuming or brushing as this can give rise to respiratory complaints.
Iris O’Connell, Managing Director at iConn Property Management writes;
A huge congratulations to our Accounts Coordinator, Samantha Douglas who tied the knot to Shaun Burgess this month! We hope you had a fantastic day, and we wish you lots of happy years together!
Iris O’Connell, Managing Director at iConn Property Management writes;
We are pleased to announce that our Property Manager Tanya MacLeod has recently passed all four units of the NFOPP Level 3 Qualification for the Technical Award in Residential Letting & Property Management, and our Lettings Negotiator, Sam Macdonald is also on her way and passed the first unit towards her qualification last week! Well done to both of you!
Sam Douglas; Accounts Coordinator at iConn Property Management writes;
We have recently noticed that Canterbury City Council have changed the rules regarding Council Tax exemption for students! Canterbury City Council are now charging students for council tax from the date that their university course expires, up until the end of their tenancy.
For more information, please contact the Council on 01227 862 300 or email them: email@example.com
Tanya MacLeod, Property Manager at iConn Property Management writes:
This article from the Association of Residential Letting Agents (ARLA) is a very interesting and informative read.
With millions of Britons planning to holiday in the UK this year the Gas Safety Register are again urging the public to stay safe from the dangers of carbon monoxide (CO) poisoning from charcoal and gas barbecues, as well as potential risks from camping equipment and gas appliances in holiday accommodation.
The Gas Safety Register have produced leaflets, posters, web banners and article copy to advise people how to stay safe while on holiday, attending a music festival, sporting event or any one of the hundreds of things the Great British public get up to in their leisure time.
BBQ’s have been linked to several campsite deaths caused by carbon monoxide poisoning. Carbon monoxide is a highly poisonous substance which is created when fossil fuels such as gas and solid fuels like charcoal and wood fail to combust fully due to a lack of oxygen. You can’t see it, taste it or smell it but it can kill quickly with no warning.
If you’re planning on using a BBQ, whether it’s a disposable one, gas or charcoal make sure you keep yourself safe and don’t put yourself at risk of carbon monoxide poisoning. Follow these top tips for BBQ safety:
- Never take a smouldering or lit BBQ into a tent, caravan or cabin. Even if you have finished cooking your BBQ should remain outside as it will still give off fumes for some hours after use.
- Never use a BBQ inside to keep you warm
- Never leave a lit BBQ unattended or while sleeping
- Place your cooking area well away from your tent. Always ensure there is an adequate supply of fresh air in the area where the BBQ is being used.
- Only use appliances in accordance with the operating instructions
- Remember the signs and symptoms of carbon monoxide poisoning – headaches, dizziness, breathlessness, nausea, collapse and loss of consciousness. If concerned, seek medical advice.
If you’re using gas camping equipment follow these extra tips to help you stay safe:
- Check that the appliance is in good order, undamaged and that hoses are properly attached and undamaged. If in doubt get the hoses replaced or don’t use it
- Make sure the gas taps are turned off before changing the gas cylinder and do it in the open air
- Don’t over-tighten joints
- When you have finished cooking, turn off the gas cylinder before you turn off the BBQ controls – this means any gas in the hose and pipeline will be used up
- Read the manufacturer’s instructions about how to check for gas escapes from hoses or pipework, e.g. brushing leak detection solution around all joints and looking for bubbles.
- Never take a gas stove, light or heater into a tent, caravan or cabin unless it is a permanent fixture, installed and maintained correctly.
Take care this summer and don’t put yourself or your family at risk.
For more information or advice please visit www.GasSafeRegister.co.uk/bbq or call 0800 408 5500.
Amy Chilvers, Lettings Negotiator at iConn Property Management writes;
Well done to our Lettings Negotiator, Sam Macdonald who did her bit for charity this month and ran the Race For Life in aid of raising money for an amazing cause, Cancer Research UK. If you would like to make a donation, please feel free to donate online and show your support!
So many thanks for all your very professional advice and tremendously helpful information.
With thanks, and my best regards
Mr Gerard O’Sullivan
Tanya Macleod, Property Manager at iConn Property Management writes;
In April, two members of staff attended their annual First Aid Training Course and I’m pleased to announce that they both passed with flying colours! Congratulations to Iris O’Connell, Managing Director and Sam Douglas, Accounts Coordinator! We are in safe hands for another year!!
Iris O’Connell, Managing Director of iConn Property Management writes:
Tanya Macleod has worked for over six years in the Lettings and Property Management industry and specialises in Property Management.
She has previously worked for a well known large Agent in Canterbury and brings with her a wealth of knowledge.
Going forward, if you have any maintenance queries, please contact Tanya in the first instance firstname.lastname@example.org
This was our first experience of using iConn Ltd to rent out our home and it was a seemless and problem-free experience. The personnel were knowledgeable, professional and responsive to our numerous questions! Most importantly, they were proactive and arranged good quality viewings which resulted in several offers within a week of taking on the property. I would not hesitate to recommend that other prospective landlords use iConn and am delighted that we chose them to work with.
Vicky Owen, Office Manager at iConn Property Management writes:
Over the past few years the way we advertise and market properties to rent has evolved dramatically! Prospective tenants have replaced peering in the window fronts of local agents with anytime internet search sites giants like Rightmove, Primelocation and Findaproperty.
In a age where Internet is King – with nearly 98% of our sucessfully let properties coming from an internet enquiry, it is important for us to keep up with our prospective tenant habits.
We now take “Featured Property” slots on the three largest property portals – www.rightmove.com; www.primelocation.com; www.zoopla.com meaning that our clients properties are advertised at the top of the page, seperating them from the competition, highlighting them first and giving their properties a head start.
Now we see another change to the media market with the use of social media sites becoming more popular and opening companies out to interactive, on the spot feedback; the biggest being Facebook and Twitter… even the mighty property portals now provide links for people to “Like” or “Share” their properties on their page!
We have now signed up to PropertyPlace which is an app on these sites created to advertise properties which has over 10,000 monthly users showing the evolution of these social sites to a place of advertising potential.
Our social media sites are growing by the day, with our company Facebook page having nearly 350 likes, our Twitter account has over 600 followers coupled with our blog following and our LinkedIn sites and the new Google+ page – we are bringing our properties to a new market.
Although this highlights the benefits to our Clients as this new advertising potential unfolds, there is a huge benefit to the prospective tenants – social media is instant, with property portals taking up to 24 hours to update their new listings – social sites provide an exclusivity in a fast moving rental market. It provides interaction for the customer not only with the company that is advertising but also with their friends: liking a property or commenting on a post spreads their activity to all their friends who then comment with advice or provide feedback for that person.
The secret to this social media growth is connectivity, interesting and relevant posts and recommendations. Please take a moment to explore our sites and by providing recommendations or getting involved and interactive with us helps us to broaden our auidence which in turn benefits our clients and tenants.
Click on the links to join in:
You can link with our personal Linkedin Profiles here to:
What do we do about house bills?
Often students will ask us how much their bills will be, it is very hard to say as obviously your bills are based on your usage….so if you have the lights on a lot, a telly in each room, heating on constant and nice hot baths everyday your bills are going to be higher then the house that are more conscientious of their usage.
Our advice would be to all sit down when you arrive and work out a budget to all put in a pot each month. You will need to consider your gas, electric, water rates and TV license payments then any additional extras you would all like…telephone, internet, Sky TV, regular window cleaner or gardener?! Work out how much this will cost you on a monthly basis and then divide it by the number of housemates. Then as the bills come in you can review and adjust your costings accordingly. It’s a good idea to pay the same amount for your gas and electric each month as although you may not use the heating in the summer months your winter bills will be higher so it will even out over the year instead of being caught with a large bill at the end of winter. If you do want to pay more on a pay as you go basis then remember to always take meter readings as the bills comes in. Companies will often estimate your usage and so if you haven’t been there they may be charging you for more usage, if you call them with your actual meter readings they will adjust the bill and you will only ever pay for what you have actually used.
When your tenancy starts either your landlord or iConn will take meter readings for your gas and electric meters. If we complete your inventory we will notify the utility companies of your details and the bills will begin to arrive at the property in your name. If your landlord completes your inventory, either they will notify the companies or they will provide you with the details of who to call to complete this yourself.
Remember that you are responsible for bills from when your tenancy starts so just because you pay half rent over the summer months does not mean that bills will not accumulate over the summer months. Obviously your gas and electric bills will be minimal if you are not in occupation but other utilities like the water companies have a standard charge for the year and so there bill will still be payable.
If you are all students in your household you will be exempt from Council Tax. We will notify the council of your details but they will write to you separately when you arrive to confirm your details.
The Television Licence Fee is the responsibility of the tenant. You can arrange payment of a new license or transfer an old one by telephoning 0300 555 0281 or online at
Some properties have Sky Dishes installed; however they will not be activated. If your property does not have a Sky Dish and you wish to have one installed, you must get permission from the landlord first by contacting us. Once permission is granted, you are responsible for any installation costs, ongoing bills and any contract you have with sky. You can contact Sky on 08705 800 874 or apply online www.sky.com
Most properties have telephone lines / internet connection already installed but they may not be activated when you arrive as the current tenants may take their line with them. Due to data protection we are not allowed to organise the connection of the phone line for you. Telephone lines are installed by BT and you can arrange connection/activation with them by calling 0800 800 150 or online at www.bt.com/Choices . This also applies to internet/Broadband connections. There are many different providers some include, BT Internet, AOL, Tiscalli and Freeserve.
Iris O’Connell, Managing Director for iConn Property Management writes:
We are pleased to welcome the new member of our team….. Elvis!!
He’s all shook up in his new heartbreak hotel fish tank but I’m sure he will settle in soon.
Feel free to pop in to say hello!
Vicky Cranthorne, Office Manager for iConn Property Management writes:
For new students for 2012:
Hope you are all enjoying your summer; Just so you are all aware what is required from you in order to collect keys for your student property in September, I have included a tick list for you to use to check, below.
Obviously, if you have already collected your keys you can just ignore this message.
Key collection is available from the 1st September 2011 from our office 26a Castle Street, Canterbury, Kent CT1 2PU.
Our office hours on a Saturday are 9am – 1pm. If you are going to arrive later please contact me, in advance, and we will see if we can arrange something for you.
- If your property keys are issued by your landlord you will be emailed separately to confirm this but you must still attend the office before going to the property to collect your welcome packs
- If your tenancy is starting after the 1st September your keys will be available from the date on your tenancy agreement.
If any of you have any questions or queries please contact me.
Each tenant must have a signed guarantor agreement in place.
NO KEYS RELEASED TO ANY TENANT
RENT AND ADMIN FEES
There must be no arrears on ANY tenants account.
This includes Summer rent, Admin fees and September rent.
NO KEYS RELEASED TO ANY TENANT
Can be signed in the office on key collection
NO KEY RELEASED FOR INDIVIDUAL TENANT
STANDING ORDER FORM
Complete in office on key collection.
Those without one already in place will be asked to pay their September rent or prove payment. (see above note for Rent and Admin)
NO KEY RELEASED FOR INDIVIDUAL TENANT
Photocopy will be taken on key collection.
NO KEY RELEASED FOR INDIVIDUAL TENANT
We have worked with iConn for a number of years during which they have let our properties in the Canterbury area. We are enjoying excellent service form the agent and the team members with speedy responses to our queries, prompt appointments and viewings and an efficient execution of referencing and contract provision. The staff are always friendly and polite which makes it a pleasure to do business on this basis.
The service I have had from iConn has been excellent.
What I rate most highly about iConn is their punctual correspondence, their ability to take the initiative in my interest, and their help with difficult problems. Monthly statements from iConn have never been late and are always well explained, particularly when there are delays in payments from tenants or additional costs due to work on the flat.
Sometimes they need to act quickly, and as I live in London, they have acted very effectively with only a quick nod from me, saving me considerable time.
A year ago, I had a difficult tenant who refused to pay rent. iConn was enormously helpful in leading me through the legal process that recovered my money. They also provide me with very helpful information regarding my tax statements, and always respond promptly.
I have had the pleasure of working with the whole team at iConn, who work together in a very efficient manner, and would recommend them strongly to anyone seeking an efficient and friendly letting agency.
My wife and I invested some money into two properties for rent almost two years ago. We had heard stories about bad tenants and the problems that could bring and so we were a little anxious. Not having any previous experience as landlords we approached iConn Property Management and we were very much assured by their professionalism.
iConn explained what was required but basically did all the work for us, including finding the right tenants, drawing up contracts and making sure we had the right insurance and safety certificates. The company regularly carry out inspections of our properties and keep us informed. In short, my wife and I can relax knowing that our properties are in good hands. We would certainly recommend iConn Property Management to anyone who has property to rent.
We came to iConn from an agent that was always asking us to reduce rent and offering incentives to the tenants; because of this attitude we always felt that the agent was working for the tenant rather that us. We were pleasantly surprised with the complete reversal in the attitude to us with iConn. They are most professional in their attitude, but always there to help and give us advice, and nothing is too much trouble. They keep us up to date with emails and phone calls; the money side of the company is always professional and correct, which was not so our previous agents. We have never had a year when our houses are not let. Thanks to iConn we can relax and definitely get our ‘moneys worth’.
I moved to iConn after many years with another letting agent and was immediately impressed by their professionalism and set up. The team are friendly, engaging and helpful. When on the very odd occasion I have had to rise an issue or concern regarding my tenancy, it is soon resolved in an effective and efficient manner. Their communication is good and overall service is excellent. It is a world apart from the service I had received from my previous agent. Overall I am extremely content with their service, professionalism and overall letting package. I am clear they are well ahead of their competitors and have recommended them to family and other landlords as a very satisfied customer and landlord!
We have been using iConn Property Management Ltd for the past three years. We have always found the staff incredibly helpful with all enquiries we’ve had.
They provide a very professional and friendly service. If ever we have a problem or issue it is always resolved in a matter of hours where other agencies in the past have taken much longer even to acknowledge the issue. Having built up a rapport with the staff, it makes it easier for all when looking for a new property as the team already know our likes and dislikes.
We have always received a quality service from iConn. They care about you, your situation and how you want to live, they don’t just forget about you when you sign the contract. We would recommend them to anyone looking for a Property Management / Lettings company
We have used iConn Property Management since September 2007 and have been very grateful for their continued support and reliable service. We have been successful in always having our property let throughout this period. iConn have been nothing but professional in ensuring that our flat is always occupied; from advertising, organising tenant viewings, and finally agreeing contracts, iConn have also proved very helpful in organising routine maintenance and upkeep on the flat. iConn have taken the trouble out of renting our property. With a husband in the Royal Navy, two small children and living more than 100 miles away from the property their service has proved invaluable. I would have no hesitation in recommending iConn to others.