Posts tagged lettings advice

First-time buyers outnumbering buy-to-let purchasers by three to one – iConn Property Management, Canterbury


Rosalind Renshaw from Property Industry Eye reveals the turn around with the sales market;


There were 311,700 mortgages issued to first-time buyers last year. While the figure was the same as 2014, the amount borrowed – £46.7bn – was the highest since 2007.

Home movers took out 365,800 loans for house purchase, down fractionally (0.2%) on 2014. Again, though, the amount, at £72.1bn, was the highest since 2007.

Buy-to-let lending rose by both volume (up by 28%) and by value (up 39%), and that too was at its highest since 2007.

Despite the rise in buy-to-let lending, last year first-time buyers outnumbered buy-to-let purchasers with mortgages by three to one.

Only 41% of buy-to-let mortgages were for house purchase, a total of £15.6bn. The bulk of buy-to-let lending was in the form of re-mortgaging – something which buy-to-let borrowers constantly do as they seek out better deals.

John Heron, managing director of Paragon Mortgages, said: “A common accusation levelled at buy-to-let landlords is that they have an unfair advantage over home-buyers.

“The data would suggest this is not the case, with buy-to-let purchases making up only 11.6% of all purchases.

“First-time buyers accounted for three times as many transactions as buy-to-let purchasers.”

Separately, the Office for National Statistics has said that average house prices ended last year at £301,000 in England, £175,000 in Wales, £193,000 in Scotland and £148,000 in Northern Ireland.

The highest average house price in England was in London at £536,000, and the lowest was in the north-east at £155,000.

The ONS puts annual house price inflation last year at 7.3% in England, 1.0% in Wales, -0.2% in Scotland and 1.5% in Northern Ireland.



Smoke and Carbon Monoxide Alarm Regulations passed – iConn Property Management, Canterbury


With ten working days to go, our Property Manager Paul Lang has a very important message for all Landlords on behalf of ‘Landlord Zone':

As announced recently by Housing Minister Brandon Lewis, from October 2015 Landlords will be required by law to ensure working smoke and carbon monoxide alarms are installed in rental properties in England. The information below is intended to help you understand your responsibilities in relation to the new legislation.

Why have these changes been made?

This legislation has been proposed to address the imbalance between protection levels for private tenants in contrast to residents classed as owner occupiers, or social housing occupants.

It is estimated that the national percentage of all households with a working smoke alarm currently stands at over 90% compared with 83% in rental properties. Although a seven percent difference between the level of protection in rental properties and the national average may seem relatively minor, the numbers are much more compelling when qualified in terms of casualties. Between April 2013 and March 2014, 97 people died and 1900 were injured in domestic fires affecting properties where no smoke alarm was present.

Why do you need to install a CO detector?

The Royal Society for the Prevention of Accidents reports that there are approximately 50 deaths per year and over 1100 hospital admissions annually as a result of carbon monoxide poisoning in the UK. Carbon monoxide (CO) is a tasteless, colourless and odourless gas that is produced by incomplete combustion. A common source of CO in a domestic property would be a faulty appliance such as a boiler.

Statistics show that residents of privately rented accommodation account for a much greater proportion of annual carbon monoxide incidents than could be expected. A report by the Gas Safety Trust into carbon monoxide risks per housing sector showed that the likelihood of an incident in privately rented accommodation was significantly higher than that associated with any other housing sector. According to statistics gathered since 1998 residents of rental properties are on average three times more likely to suffer a CO related incident.

Although landlords are already obliged to have a yearly check carried out on any gas appliances, this alone cannot guarantee protection from carbon monoxide. The installation of a CO detector is quick, easy and cheap, and ensures your tenants are protected from what is often referred to as the ‘silent killer’.

Current advice from the Health and Safety Executive already states that a CO detector should be installed in rental properties, but this has always been down to the discretion of each landlord or letting agent. From October 2015 it will become law that that any high risk room, i.e. those containing a heating appliance, must have a CO detector installed.

What happens if you don’t act on these changes?

Failing to comply with the legislation planned to come into force from the 10th of October 2015 will leave you open to a penalty of up to £5000.

What does this mean for you?

As a private landlord, a professional landlord, or a letting agent, you must consider the effect this legislation will have on your portfolio.

Building regulations already require that properties constructed after June 1992 have a mains powered, interconnected smoke alarm system installed to BS5839-6 2013 Grade D. Therefore, many landlords may find their smoke alarm provision already meets the new requirements.

There has previously been no legislation requiring landlords of properties let to single family units and built prior to 1992 to have smoke alarms. However, these properties will now be subject to the new legislation, meaning smoke alarms will need to be installed by October.

HMO’s are already subject to tighter legislation in accordance to The Housing Act 2004, and the Regulatory Reform (Fire Safety) Order 2005.

It is likely, however, that Landlords of all of the above property types will need to consider their carbon monoxide detector provision in light of the new regulations.






Keeping your house safe – iConn Property Management, Canterbury


Another relevant article courtesy of Property Industry Eye;


A new online tool has been launched, aimed at making rented homes safe and legally compliant.

The ‘safe and secure’ toolkit, which features a clickable house icon, has been launched by the Residential Landlords Association.

Advice includes how best to ensure gas, electrical and fire safety, as well as information on how to prevent damp and mould, improving the energy efficiency of a property and how to prevent trips and falls around the house.

Each part of the house, when clicked on, provides details of the legal requirements for a landlord and information on the likely cost of fitting safety features such as window safety locks, carbon monoxide detectors, and fire alarms.

It also includes a simple, easy to understand checklist about features a landlord should check regularly.

According to the most recent English Housing Survey, 16% of private rented sector properties have at least one hazard that means the home fails the minimum safety standards expected of them.

Alan Ward, chairman of the RLA, said: “Providing a safe, legal and secure home should be the first duty of any landlord to their tenant.

“Whilst the vast majority of homes to rent meet the legal standards required of them, we must do all we can to support landlords to address hazards quickly when they arise.

“The reality is that there are a large number of legal requirements expected of rented homes.

“The problem is not a lack of law but of enforcing these requirements and ensuring landlords understand the complexities of renting homes out.”





The toolkit is here



Tenant who tripped on path not owned by landlord wins case – iConn Property Management, Canterbury


Rosalind Renshaw, on behalf of Property Industry Eye, writes about this interesting case that will see changes being made in property inspections by agents on behalf of landords:


An important new case has major implications for letting agents who manage properties and for landlords.

It may also have implications for insurance.

In the case of Edwards v Kumarasamy, the tenant tripped on a path outside the block of flats where he lived on the second floor, injuring his knee.

The landlord did not own the path and did not own the block. However, the landlord did own a flat within the block and the path was the essential means of access to the block.

Until now, it has always been assumed that repairing obligations only apply to what the landlord actually rents out to the tenant, and also that the landlord cannot be held liable if they have not been notified of the need for a repair.

However, in this case, the tenant took a disrepair claim under Section 111 of the Landlord and Tenant Act 1985 and, at the Court of Appeal, won his case.

Solicitor David Smith, of Anthony Gold, says this is “a big deal” for agents and landlords, and will have “serious consequences”.

Smith warns that as a result of the case, any landlord can now be sued for disrepair to areas serving their property, irrespective of ownership.

It also means that agents doing property inspections should look not just at the property itself but also at areas over which the landlord has rights, such as paths and drives.

There is, says Smith, no obligation on the tenant to report disrepair, so it is up to the landlord or agent to identify it and resolve it.

This particular case also raises another question, although one not dealt with by the Court of Appeal: paving stones that are merely uneven, rather than being in a state of disrepair.

The full case is reported here

David Smith’s commentary is here





Reminder to Landlords: January Tax Return is now due – iConn Property Management, Canterbury


Rightmove have printed this relevant article taken from The Muney Advice Service, reminding Landlords to complete their tax return before the end of the month:

There’s more to being a landlord than collecting rental payments and deposits. Paying your tax is one job you really need to be on top of – and the clock is ticking.

You must complete the online tax return by 31 January (if you’ve not paid in another way by 31 October 2014) having registered for self-assessment by 5 October.

All landlords need to keep HMRC in the loop

You must inform HMRC as soon as you start renting out a property, even if you’ve not yet made any income from it. Once you have earned £2,500 in rental income, you may be liable to pay tax on it. Landlords whose properties generate more than this amount in rent each year must complete a Self-Assessment Tax Return.

How you can reduce or avoid a tax bill

The amount of tax you pay depends on the type of property you are renting out and your personal circumstances. The tax obligations are different for each of the three categories – residential properties, furnished holiday lets and commercial property.

As a buy-to-let landlord you – or your company – pay tax on any profit you make from renting your property to residential tenants. This means you don’t pay income tax on what are known as allowable expenses – and there are plenty of these to get your teeth into. For example, you can claim back letting agents and accountant’s fees. Maintenance and repairs are also covered, as are buildings and contents insurance premiums.

Keep a record of your property-related outgoings

There are plenty of elements to renting out property that you need to keep a record of, including Council Tax bills, any utility bills you pay on the rented property and other direct costs like advertising and phone calls to tenants. Even so, it’s probably best to seek professional advice when calculating tax obligations and allowance expenses. The HMRC Self-Assessment helpline can be reached on 0300 200 3310 if required.

What you can’t claim for

You can’t claim for capital expenses such as buying the place or renovating it, but can lodge a claim for wear and tear. Be aware through that excessive claims will be scrutinised, so don’t think the tax office will automatically claim for the cost of a new bathroom suite or a plush kitchen. HMRC allows you to claim up to 10 per cent of the net rent as a wear and tear allowance if you provide a furnished flat or house, but make sure you have the receipts to hand.

Cheap rentals and HMRC

Even if you don’t earn £2,500 a year from your tenants – after considering all the costs you can claim to reduce tax – you still need to keep HMRC in the picture. They will be able to help ensure you tick all the right boxes as a landlord. You can also visit the Money Advice Service’s guide on your responsibilities as a buy to let landlord for more information.



Source: Rightmove, on behalf of Money Advice Service


General Gardening Services – iConn Property Management, Canterbury


CALLING ALL TENANTS!! For those of you who aren’t a fan of gardening, why not instruct our very reasonable gardener Pete from General Gardening Services to organise this for you? Or even obtain a quote!? Call 07814863228 for more information


Staff success! iConn Property Management Canterbury


Iris O’Connell, Managing Director at iConn Property Management writes;

We are pleased to announce that our Property Manager Tanya MacLeod has recently passed all four units of the NFOPP Level 3 Qualification for the Technical Award in Residential Letting & Property Management, and our Lettings Negotiator, Sam Macdonald is also on her way and passed the first unit towards her qualification last week!  Well done to both of you!


Student V Council Tax, iConn Property Management, Canterbury


Sam Douglas; Accounts Coordinator at iConn Property Management writes;


We have recently noticed that Canterbury City Council have changed the rules regarding Council Tax exemption for students!  Canterbury City Council are now charging students for council tax from the date that their university course expires, up until the end of their tenancy.

For more information, please contact the Council on 01227 862 300 or email them:

Tenants! Get ready for your departure, iConn Property Management



Buy to Let information, Canterbury Letting Agent










Sam Macdonald, Lettings Negotiator at iConn Property Management writes;


Here’s some great advice from The Association of Residential Letting Agents (ARLA) regarding buy to let properties:



Think of buying to let as a medium to long term investment.


Seek advice from an ARLA letting agent on local market demands.


Get your sums right. Will the rent cover borrowings and costs, after allowing for void periods?


Decorate, fit out and furnish to high quality standards, especially kitchens and bathrooms, to attract the best tenants and let quickly every time.


Use an ARLA member as your letting agent. They have Client Money Protection, hold Professional Indemnity Insurance to required standards, have staff trained to ARLA’s competency standards and are kept up to date with the latest legal and regulatory requirements.


Let personal taste cloud your judgement. Be sure the property you choose meets market requirements


Purchase anything with potential maintenance problems like a lot of woodwork or large gardens. It will add nothing to the rental value and cost a lot to keep up.


Think that the running of an investment property to let can be left to friends or relatives in your absence. Tenants require a full management service.


Use off-the-shelf tenancy agreements from HMSO or law stationers, or forget to issue the right notices or fail to have a proper inventory and condition report made before a tenant moves in. Leave all documentation to a professional agent.


Furnish with second hand furniture or cast-off soft furnishings. These will probably contravene the Furniture and Furnishing Regulations.

If you require any further information regarding renting your property, please feel free to contact us on 01227 765008.





A tip for tenants, iConn Property Management














Sam Macdonald, Lettings Negotiator at iConn Property Management writes;

After a long winter, tenants should definitely make the most of the sunshine while its here! There is nothing better than the fresh smell of your clothes that have come straight from your washing line!  ‘Sun drying’ can also help you save money and energy!

5 reasons why you should dry your washing outside:

  1. Your clothes and bedding will smell fresh a daisy.
  2. Sunlight is a natural sanitizing and bleaching agent, therefore will get rid of insects, bacteria, and other germs.
  3. You will save money on your electricity bill as you don’t need to use a dryer.
  4. Drying on the line is kinder to your clothes, they last longer and the elastic in your socks is less likely to disappear!
  5. Drying your clothes on a radiator in the house can cause damp and mould to your property.



D.Kellond – Landlord with iConn Property Management, Canterbury


This was our first experience of using iConn Ltd to rent out our home and it was a seemless and problem-free experience.  The personnel were knowledgeable, professional and responsive to our numerous questions!  Most importantly, they were proactive and arranged good quality viewings which resulted in several offers within a week of taking on the property.  I would not hesitate to recommend that other prospective landlords use iConn and am delighted that we chose them to work with.



Census Information and Findings – For Landlords


Vicky Owen, Office Manager for iConn Property Management writes:

I recently came across an article online regarding the recent census and the meaning behind the findings, I think it is a really useful tool for Landlords to understand for their current or furture investments:

The 2011 census highlighted that the cost for private tenants  in renting unfurnished properties (including the cost of rent together with fuel and power) has increased by 60% in the last 10 years, whereas their gross incomes have only increased by 31% in the same period.

The pressure to pay rent and meet all other outgoings has intensified and Shelter reported earlier in January that  1.4 million people in Britain are falling behind with their rent or mortgage payments.

According to a recent YouGov survey the number of people struggling to pay their rent or mortgage each month has increased by 44% over the past year, to 7.8 million people.

Their research also revealed that over the past year:

  • Almost a million people used a payday loan to help pay their rent or mortgage.
  • 2.8 million people used an unauthorised overdraft to help pay their rent or mortgage and of those 10% did so every month.

These uncomfortable statistics highlight the need for letting agents and landlords to carry out thorough checks on applicants when letting a property, including:

  • Obtain a credit check – Individuals with good credit histories are generally good tenants.
  • Obtain landlords and employment references.
  • If you have any doubts on the applicants ability to afford the rent, ask them to provide further proof, for example copies of payslips or a minimum of 6 months bank statements.
  • Arrange insurance cover for legal expenses and rent protection should the tenant default on the rent. LetRisks offers a wide choice of innovative solutions for protecting landlords against unpaid Rent to suit a variety of landlord pockets. Legal Expenses of up to £50,000 to obtain possession comes as standard with all policies and we can help recover unpaid rents.



iConn’s Day Out Spreading Some Christmas Cheer :) – (Canterbury Letting Agent)

Iris O’Connell, Managing Director for iConn Property Management writes:
Christmas is a time for giving and every year the staff at iConn donate their time to spread some Christmas cheer in the local community.
The staff at iConn teamed up with the Body Shop and had a fantastic time visiting three homes for the elderly in the Canterbury area delivering to them gifts of chocolates and Body Shop goodies along with providing hand massages for the elderly residents. iConn would like to thank the Managers, staff and residents of Saxon Lodge in Bridge, Highfield Care Home in Bekesbourne and The Red House Nursing Home in Canterbury for allowing us to come and visit your homes and for allowing us to spend time with all your wonderful residents.
We would like to wish you all a very Happy Christmas and a wonderful New Year.

Student Lettings List for 2013-2014 for Canterbury is released


Sam Macdonald, Lettings Negotiator at iConn Property Management writes:

Our new lettings list for July 2013 – June 2014 is now available, click on the image below to view in full :)

Early signs show a busy student market for this year so are not expecting these properties to be on the market for long.
























Landlord advice regarding The Green Deal – from iConn Property Management, Canterbury Lettings


Iris O’Connell, Managing Director of iConn Property Management writes:

I am writing to advise you of a Government initiative which takes effect from January 2013.

In order to detail and explain the initiative clearly, I have taken abstracts from literature from The Department of Energy & Climate Change for your information.

The Green Deal is a government initiative to improve energy efficiency in UK households; its aim is to encourage people to make their homes more energy efficient in a cost effective way. The scheme will be available to home owners and tenants (with the consent of their landlords) and has also been extended to businesses.

The scheme lets customers pay for some or all of the improvements over time through their electricity bill. A home assessment will be undertaken by a Green Deal assessor who will create a report recommending the best improvements to minimise the utility bills in your home. If you are interested, you will be able to choose a Green Deal provider who will offer you a quote for a Green Deal Plan and access to the finance. The financial package is not a loan; although interest is added to the final total. The debt is attached to your property rather than you or the tenant, so it will not be means tested, therefore credit checks will not be undertaken.

In order to have any improvements undertaken, the improvements must be eligible under the Green Deal and recommended for your house following your home assessment. These measures will be expected to be able to show real savings over the repayment period. This is the Golden Rule of the Green Deal which states that the expected savings made from the home improvement must be the same or greater than the total cost of implementing the improvement itself. This rule protects the property owner, ensuring that they are not paying back more money as a result of the Green Deal scheme than they are actually saving on their energy bills.

Once the home improvements have been undertaken, the Green Deal will be paid back in installments attached to the electricity bill. The repayments will be affordable to everyone as they will be based on the savings made by the household as a result of the new home improvements.

In order for the home improvements to be beneficial, the Golden Rule states that you should not be paying more money on your repayments than you are saving on your utility bill. For example, if you have had new insulation fitted, and this gives you a saving of £25.00 on your heating bill each month, then you will be expected to pay less than £25.00 on your repayments.

Additionally, the length of time for the repayments should not exceed the expected lifetime of the home improvements itself. For example, if solar panels were to be installed and they have an expected lifespan of 30 years, then the repayments should not last any longer than 30 years.

Your tenant needs your permission before taking out a Green Deal. If your tenant wishes to take out a Green Deal Plan, they will first need your agreement to both the improvements and the financial aspects of the plan, If you do not agree to all, some or any of the assessors recommendations; the tenant is not permitted to proceed.

Click on the link for the official brochure provided by The Department of Energy & Climate Change for a comprehesive guide:




If you require any further information, please feel free to contact me.


Common Questions from Tenants (Canterbury Lettings)


Sam Macdonald, Lettings Negotiator for iConn Property Management writes:

ARLA (Association of Residential Letting Agents) supplies lots of answers to common questions which tenants might need to know.

This link takes tenants direct to their website:

Here is one of the questions I spotted earlier which I thought would be useful to know:

What About Rights Of Access To The Property, What Are The Rules?

A landlord, or his agent, or someone authorised to act on his behalf has a right to view the property to assess its condition and to carry out necessary repairs or maintenance at reasonable times of the day. The law says that a landlord or agent must give a tenant at least 24 hours prior notice in writing (except in an emergency) of such a visit. Naturally, if the tenant agrees, on specific or odd occasions to allow access without the 24 hours prior written notice, that is acceptable. [A clause in the tenancy agreement which tries to diminish or over-ride a tenant’s rights in this respect would be void and unenforceable.]


Canterbury Letting Agent iConn Wins Gold for 2012 :)



Top Tips for Landlords from


Vicky Cranthorne, Office Manager from iConn Property Management writes:

Our friends from Propertyads  have provided us with their top tips for Landlords – Hope you find them useful.

Top tips for landlords considering buy-to-let properties

Buy-to-let properties can be an excellent way to supplement your income or your pension, and a little research and a bit of clever property market know-how can help you make the most out of your buy-to-let property. So if you’re considering adding a little extra to your pocket each month, here are our top tips for potential landlords looking at getting into buy-to-let properties.

1. Investigate the best area for good investment Before you buy a property, you have to think about what kind of tenant you want, and where you want to buy. Your rental property doesn’t even need to be in the same city! For example, buy-to-let properties in Sheffield and Canterbury, student cities, are a great investment. Each year new students arrive to study, and each year they need additional accommodation. Investing in a student area is an excellent idea when you’re looking for almost-guaranteed income. Much like student rental properties, investing in a business-oriented city near a financial district such as Canary Wharf in London will be a costly venture, but will also help you to secure a tenant relatively easily.

2. Decorate for demand to cater to your tenants Decorate and furnish your home according to your ideal tenant’s requirements. If you’ve bought a buy-to-let property in Canterbury, for example, make sure that each bedroom is furnished with a bed and a desk to allow multiple students to rent out the rooms. A large living room and plenty of storage space in the kitchen are also preferential, so make sure you don’t clutter it up with unnecessary décor.

3. Plan for empty flats As a landlord with a buy-to-let property, it’s important that you make financial provision for empty flats. If you’re unable to find a tenant you will still need to make mortgage repayments. Make sure you have access to funds if you need to do this. Another option would be to sign with a rental agency that guarantees rentals for your flats so that you’re always covered, or take out an insurance policy that insures you against non-payment of rent during a rental agreement.

 4. Write in increases to your tenancy agreements and set up a direct debit Make sure that you write in annual increase agreements in your tenancy contracts to make the most out of your rental property. Setting up a direct debit agreement will guarantee the rental income on a particular day (instead of collecting funds on different days each month when the tenant remembers to pay)

5. Protect your property with insurance Landlord’s insurance can help you protect yourself against unpaid rental, theft by tenants, or damage to a property due to tenant negligence or weather damage. A good insurance policy is a good investment when you’re in the landlord market to make money out of your buy-to-let property – especially if it is situated in a different city to your own residence

If you are looking to grow your portfolio or first time invest into the property market in the Canterbury area please contact us for free independent advice.

J.W – Landlord with iConn Property Management, Canterbury


The service I have had from iConn has been excellent.

What I rate most highly about iConn is their punctual correspondence, their ability to take the initiative in my interest, and their help with difficult problems.  Monthly statements from iConn have never been late and are always well explained, particularly when there are delays in payments from tenants or additional costs due to work on the flat.

Sometimes they need to act quickly, and as I live in London, they have acted very effectively with only a quick nod from me, saving me considerable time.

A year ago, I had a difficult tenant who refused to pay rent. iConn was enormously helpful in leading me through the legal process that recovered my money. They also provide me with very helpful information regarding my tax statements, and always respond promptly.

I have had the pleasure of working with the whole team at iConn, who work together in a very efficient manner, and would recommend them strongly to anyone seeking an efficient and friendly letting agency.

M & S Wanstall – Landlord with iConn Property Management, Canterbury


My wife and I invested some money into two properties for rent almost two years ago.  We had heard stories about bad tenants and the problems that could bring and so we were a little anxious.  Not having any previous experience as landlords we approached iConn Property Management and we were very much assured by their professionalism. 

iConn explained what was required but basically did all the work for us, including finding the right tenants, drawing up contracts and making sure we had the right insurance and safety certificates.  The company regularly carry out inspections of our properties and keep us informed.  In short, my wife and I can relax knowing that our properties are in good hands.  We would certainly recommend iConn Property Management to anyone who has property to rent. 

A&K – Tenants with iConn Property Management, Canterbury


We have been using iConn Property Management Ltd for the past three years.  We have always found the staff incredibly helpful with all enquiries we’ve had.

They provide a very professional and friendly service.  If ever we have a problem or issue it is always resolved in a matter of hours where other agencies in the past have taken much longer even to acknowledge the issue.  Having built up a rapport with the staff, it makes it easier for all when looking for a new property as the team already know our likes and dislikes.

We have always received a quality service from iConn.  They care about you, your situation and how you want to live, they don’t just forget about you when you sign the contract.  We would recommend them to anyone looking for a Property Management / Lettings company

Dr Rigby – Landlord with iConn Property Management, Canterbury


I have been using iConn in it’s various stages of development for the last fifteen years as a rental agency for my house in Canterbury. The company has been extremely professional in finding suitable tenants every year, maintaining the house in good condition and relaying problems, suggestions and legal matters promptly to me by mail and E-mail to my addresses abroad. This year my family will be returning to take up permanent residence at our Canterbury home, and I can heartily recommend the company to anyone who wishes to either rent out or rent an abode in the Canterbury area.

L.Martin – Landlord with iConn Property Management, Canterbury


We have 2 properties which have been let by iConn since around 2005. I only have positive words to say about iConn, the staff that we have contact with (namely Vicky) is always helpful, friendly and efficient. Any problems have been dealt with professionally and swiftly and therefore we have the utmost confidence in them. I also know that they are helpful to our tenants. We have the pick of lettings agents here in Canterbury, but as we receive such an excellent service, I have no reason to move my business elsewhere – a completely satisfied customer on all counts!

Mr. Zain – Landlord with iConn Property Management, Canterbury


The service level of iConn in terms of professional communication on all matters from tenancy agreement, proactive property inspections, quotations for works required etc. and looking after the landlords interest as if the property is their own is better than I have experienced from any other letting agent. With iConn’s managed services package I’m confident our properties are in good hands and therefore have not had to visit our properties that are managed by them for the last 8 years.

N. Traske – Landlord with iConn Property Management, Canterbury


I have a small portfolio of buy to lets and over the years I have dealt with many estate/lettings agents. The reason I have had experience of several lettings agencies is that I have invariably found that although they have initially been  keen to make a good impression, their management of my properties has deteriorated over time. This has resulted in me switching agents, and so the cycle would be repeated …..until I discovered iConn.  

Iris O’Connell leads a dedicated team who have managed my properties as if they were their own. They have offered sound, impartial and professional advice and competitive fees. They provide a Rolls Royce Service and I have had no hesitation in recommending them to other landlords. They most certainly deserve to win the Lettings Agency of the Year Award. Whether they win or not, they will always be Number 1 Letting Agent for me.  I commend them to you.

N. Summerfield – Landlord with iConn Property Management


iConn Property Management have always provided a top quality service, I have let my property through them for over four years and I hope there will be many more years to come. They maintain an honest approach and always keep my informed as to the progress of letting my property. Over the four years there has never been a void period and this is down to hard working fully trained staff and quality marketing. I will certainly not be using any other agent and would recommend iConn to any Landlord.


Tenancy Agreement for 2012 Student Tenancies


Vicky Cranthorne M.A.R.L.A, Office Manager for iConn Property Management writes:

All student tenants for July 2012 to June 2013 can view a copy of the tenancy agreement which will be used for their tenancy by following the link below:

Access Codes are provided on tenants emails sent 26.03.12 but if you need them again please call our office.

office photos 003

TDS Changes of Legislation – Timescale for Registering Deposits. (Canterbury Letting Agent)


Sam Douglas, Accounts Co-Ordinator for iConn Property Management writes:

The Localism Act comes into force on April 6th 2012 and makes an important change to the timescale for protecting deposits.

The timescale for registering deposits and serving Prescribed Information has increased from 14 to 30 days – but the 30 days is an absolute deadline. 

Our prescribed information will be updated in our current tenancy agreements and terms of business and this change will only really affect tenancies created after the 6th April but  current clients may wish to take note of these changes for any future tenancies.


Follow us on Facebook, Twitter, Linked in or Youtube


Iris O’Connell, Managing Director for iConn Property Management Canterbury writes:

Join the growing iConn Property Management group on Facebook, follow us on Twitter or Link in to the team for the latest information on legislation, new properties on the market, offers and competitions and advice for all:


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