Posts tagged landlord advice

First-time buyers outnumbering buy-to-let purchasers by three to one – iConn Property Management, Canterbury


Rosalind Renshaw from Property Industry Eye reveals the turn around with the sales market;


There were 311,700 mortgages issued to first-time buyers last year. While the figure was the same as 2014, the amount borrowed – £46.7bn – was the highest since 2007.

Home movers took out 365,800 loans for house purchase, down fractionally (0.2%) on 2014. Again, though, the amount, at £72.1bn, was the highest since 2007.

Buy-to-let lending rose by both volume (up by 28%) and by value (up 39%), and that too was at its highest since 2007.

Despite the rise in buy-to-let lending, last year first-time buyers outnumbered buy-to-let purchasers with mortgages by three to one.

Only 41% of buy-to-let mortgages were for house purchase, a total of £15.6bn. The bulk of buy-to-let lending was in the form of re-mortgaging – something which buy-to-let borrowers constantly do as they seek out better deals.

John Heron, managing director of Paragon Mortgages, said: “A common accusation levelled at buy-to-let landlords is that they have an unfair advantage over home-buyers.

“The data would suggest this is not the case, with buy-to-let purchases making up only 11.6% of all purchases.

“First-time buyers accounted for three times as many transactions as buy-to-let purchasers.”

Separately, the Office for National Statistics has said that average house prices ended last year at £301,000 in England, £175,000 in Wales, £193,000 in Scotland and £148,000 in Northern Ireland.

The highest average house price in England was in London at £536,000, and the lowest was in the north-east at £155,000.

The ONS puts annual house price inflation last year at 7.3% in England, 1.0% in Wales, -0.2% in Scotland and 1.5% in Northern Ireland.



Right to Rent: A simple guide to checks that must be made – iConn Property Management, Canterbury


Yet another useful article courtesy of Property Industry Eye, detailing the various identification documents required for all new tenants:

Under Right to Rent, landlords or their agents should check identity documents for all new tenants, and take copies.

The documents include:

  • a UK passport
  • a European Economic Area passport or identity card
  • a permanent residence card or travel document showing indefinite leave to remain
  • a Home Office immigration status document
  • a certificate of registration or naturalisation as a British citizen

A full list of documents is available here

Agents should bear in mind that the checks should be carried out on all, not just some, new tenants.

There are codes of practice to be followed, including guidance on avoiding unlawful discrimination which was drawn up with the assistance of the Human Rights Commission.

There are four steps involved in making a Right to Rent check:

  1. Check which adult tenants will live in the property as their only or main home
  2. Ask tenants for the original documents that show they have the right to be in the UK
  3. Check the documents are valid with the tenant present
  4. Make and keep copies of the documents and record the date you made the check

If a potential tenant has an outstanding immigration application or appeal with the Home Office, you can conduct a check on that person’s ‘right to rent’ via the Landlords Checking Service.

Landlords and agents in the pilot area (Birmingham, Dudley, Sandwell, Walsall and Wolverhampton) should continue to make the checks as they have been doing since December 1, 2014.



What will rising interest rates mean for the housing market? – iConn Property Management, Canterbury


Another interesting read from Property Industry Eye:


So what will happen when interest rates rise, as Bank of England Governor Mark Carney has suggested, at around the turn of the year?

Well, putting aside that Carney has said this sort of thing before and it hasn’t happened, the effect could be imminent woe, death and destruction – or not.

The Guardian is fairly confident that the end of the world is nigh.

The housing market could collapse and “it is estate agents who have most to fear”, it says.

The paper reasons that it won’t be so much about mortgages and affordability, but about confidence.

It also predicts that lenders won’t wait until base rates rise early next year, but will start repricing their mortgages “almost immediately”.

As for borrowers, one third will struggle if interest rates rise, consumer spending will fall and there’ll be repossessions.

It all sounds like a terrifying vision of doomsday about which all of us should do something very quickly indeed – such as hand back our keys if we’re borrowers, or go into recession survival mode if we’re agents.

But here’s a mortgage broker with a more reassuring view.

Simon Tyler said rates may not rise for all borrowers, even if the base rate does increase.

“If we see a rate rise next year, those on tracker loans will be hit straight away but many other people may not be affected – at least initially.

“Competition in the mortgage sector is so intense, with so many new entrants vying for market share, that we may find that the first rate rise is hardly passed on at all by many lenders.

“Remember, most lenders’ standard variable rates are already at over 4%, which is miles above the level of the base rate at just 0.5%.

“So we may not see much movement at all, even after a rate rise.”

Long-term, Tyler is not quite so sanguine: “However, if a rate hike is passed on it is going to hurt. Household debt is so high, with so many people stretching to repay their mortgages and other credit, that any rate hike is going to be very painful and have a disproportionate impact.

“Remember, wages have barely been rising for years but many people have stretched to get on the housing ladder, often only with the aid of government assistance.

“These people may find a rate hike hard to cope with.

“House prices are unlikely to be hit very hard given that demand is still so high, but it could dampen the market a little and slow price growth in some areas.

“First-time buyers may find some areas where prices drop back a little which will help them, but at the same time they are likely to find that higher rates mean they won’t qualify for the mortgage that they want.

“As rates begin to rise you could even see a rush of people coming to buy because they fear they will miss the boat if rates increase too far, and that could even push house prices up in the short term.

“In short, raising rates will have to be a very delicate process in order not to derail the economic recovery which is actually paper thin. If they rise too fast too soon it will take away the feel good effect that people are starting to get with rising wages and push the economy backwards. Business borrowing could be hit and that would hit employment.

“The fact is that any big increase in rates is still some years away and competition among lenders should ensure that there are fantastic value deals still around for several years from now.”

And what did Carney actually say? That rate rises will be “limited and gradual” and “proceed slowly” rising to a “level in the medium terms that is perhaps half as high as historic averages”.

We suspect that most estate agents will be telling the public: “There has never been a better time to sell – or buy.”



Building better relationships with tenants – iConn Property Management, Canterbury


Here Endsleigh offer some pointers with regards to tenant landlord relationships:


In our recent research into the private rented sector, we discovered that more than a third of UK landlords have given their tenant a welcome or farewell gift. Having surveyed more than 2,600 UK landlords and tenants, we found that 34% have presented their tenant with a gift such as a bottle of wine, while 30% of tenants have received an act of kindness, such as help with DIY or a break from paying rent.

The research is part of our 2015 ‘Better Relations’ campaign, which aims to encourage stress-free lettings for both tenants and landlords. So what sorts of gifts have been given by landlords?


  • Sarah, a tenant in Berkshire: “My landlord offered to decorate when we were expecting our baby.”
  • Anna, a landlord in Kent: “I provided starter kits of cutlery, pots, glasses, mugs, tea and biscuits and some cleaning things.”
  • Derek, a landlord in Perth and Kinross: “I collected the tenant from the airport when they flew in from Australia.”
  • Wanda, a landlord in Fife: “I put credit on the electricity meter to get the new tenants started when they first moved in.”
  • Tom, a landlord in Oxfordshire: “I gave my tenant a rent holiday during a period of unemployment.”
  • Alison, a tenant in London: “My landlord gave us a bottle of wine when we moved in, as well as a roll of toilet paper in the bathroom.”
  • Pam, a tenant in Cumbria: “My landlord paid for half of our Sky connection.”

The results of the survey demonstrate that the giving of gifts has an impact on the relationship between a landlord and a tenant. In fact, nearly three quarters of tenants who had received an act of kindness from their landlord said this positively changed their perception of them. A positive relationship seems to have an impact on the length of tenancy too; 70% of tenants who have received an act of kindness stay in their property for 24 months or more, compared to just 53% who haven’t. For more information on how you can foster a better relationship with your tenant, which can lead to longer, happier tenancies, keep your eyes peeled for useful tips and insight on Talk Lettings.


Source: Endsleigh Insurance Services Ltd

Possible changes concerning tenant safety – iConn Property Management, Canterbury

0 have posted an article regarding potential changes to installing smoke and carbon monoxide alarms within their rented properties:


Landlords will be required by law to install working smoke and carbon monoxide alarms in their properties, under measures announced by Housing Minister Brandon Lewis today (11 March 2015).

The move will help prevent up to 26 deaths and 670 injuries a year.

The measure is expected to take effect from October 2015, and comes with strong support after a consultation on property condition in the private rented sector.

England’s 46 fire and rescue authorities are expected to support private landlords in their own areas to meet their new responsibilities with the provision of free alarms, with grant funding from government.

This is part of wider government moves to ensure there are sufficient measures in place to protect public safety, while at the same time avoiding regulation which would push up rents and restrict the supply of homes, limiting choice for tenants.

Housing Minister Brandon Lewis said:

In 1988 just 8% of homes had a smoke alarm installed – now it’s over 90%.

The vast majority of landlords offer a good service and have installed smoke alarms in their homes, but I’m changing the law to ensure every tenant can be given this important protection.

But with working smoke alarms providing the vital seconds needed to escape a fire, I urge all tenants to make sure they regularly test their alarms to ensure they work when it counts. Testing regularly remains the tenant’s responsibility.

Communities Minister Stephen Williams said:

We’re determined to create a bigger, better and safer private rented sector – a key part of that is to ensure the safety of tenants with fire prevention and carbon monoxide warning.

People are at least 4 times more likely to die in a fire in the home if there’s no working smoke alarm.

That’s why we are proposing changes to the law that would require landlords to install working smoke alarms in their properties so tenants can give their families and those they care about a better chance of escaping a fire.

Ensuring the safety of tenants

Other measures to support the private rented sector include investing £1 billion in building newly-built homes specifically for private rent, giving tenants support against rogue landlords and publishing a How to rent guide so tenants and landlords alike are aware of their rights and responsibilities.

The proposed changes to the law would require landlords to install smoke alarms on every floor of their property, and test them at the start of every tenancy.

Landlords would also need to install carbon monoxide alarms in high risk rooms – such as those where a solid fuel heating system is installed.

Those who fail to install smoke and carbon monoxide alarms would face sanctions and could face up to a £5,000 civil penalty.

This would bring private rented properties into line with existing building regulations that already require newly-built homes to have hard-wired smoke alarms installed.

And it’s in line with other measures the government has taken to improve standards in the private rented sector, without wrapping the industry up in red tape.

Further information

New regulations will be laid in Parliament to require landlords to install smoke and carbon monoxide alarms in their properties, and are expected to come into force, subject to Parliamentary approval, on 10 October 2015.

The allocation of funding to fire and rescue authorities to offer free smoke and carbon monoxide alarms to local landlords will be announced shortly.

The government’s Fire Kills campaign will be encouraging people to test their smoke alarms when they change their clocks to British Summer Time. The ‘Tick Tock Test’ campaign will run on radio, online and in the press from 16 to 29 March 2015.

See Fire Minister Penny Mourdant’s speech to the Local Government Association fire conference.




Agent shut down whilst fears are aired regarding missing money – iConn Property Management, Canterbury


Here is an interesting article written by Rosalind Renshaw on behalf of Property Industry Eye. This article gives you all the more reasons for using an ARLA qualified Letting agent like iConn Property Management. We are an affiliated agent with the relevant and essential ‘client money protection Insurance’ in place, providing our Landlords and Tenants peace of mind;

Landlords and tenants are feared to have lost thousands of pounds after the sudden closure of a property firm.

Sweet Property Services has shut down with a Notice of Forfeiture on the door saying that the landlord of the building in High Street, Rochester, Kent, has re-entered the premises.

As a consequence, says the notice, the lease has been forfeited and the premises secured. The firm is said to have entered liquidation, although details are unclear.

Landlords have told their local paper that rent has not been passed on, with concerns that tenants’ deposits may not have been protected.

A spokesperson with The Deposit Protection Service told Eye: “I can confirm that Sweet Property Service have never protected a deposit with The Deposit Protection Service.”

The Property Ombudsman confirmed to Eye it has received a number of complaints about the agency, run by Richard Sweet and which was more recently known as My Sweet Property.

A TPO spokesperson said: “The TPO has been informed that the agent has gone out of business and is in possession of the administrator details. It is assisting complainants in progressing their complaints.”

Had deposits been lodged with the Deposit Protection Service they would have been safe.

The spokesperson said: “Problems such as insolvency proceedings affecting letting agencies are relatively rare, but we of course sympathise with anyone experiencing complications.

“We can reassure both tenants and landlords that our custodial scheme offers the best protection against issues arising from insolvency proceedings. With the funds directly held by the DPS as an independent custodian, the deposit remains protected, notwithstanding such proceedings.

“Under both our insured and custodial schemes deposits remain protected and responsibility for these deposits can be transferred to the appropriate party.

“As a result, a tenant’s access to a deposit that he or she is entitled to at the end of a tenancy is unaffected.”

According to the local paper, one tenant said she had been trying to contact Mr Sweet and his daughter Courteney for over a month without success.

She said: “I, like other tenants, have been emailing these agents for confirmation that my deposit has been lodged with the Deposit Protection Scheme (DPS) and to question why some of my rent has not been paid to my landlord and about the sudden name change.

“Every time I was answered with ‘everything is fine and the paperwork is in the post’.

“It now looks as though Sweet is offering a new online service and this needs to be looked into. Firms should not simply be able to set up shop again.”

Her landlord claims he is £5,000 out of pocket. David Newton said the property had been rented out because his father had dementia and had gone into care: he had needed to rent out the family home to pay for his care.

Mr Newton said: “I have been left distraught and am owed at least four months’ rent.”

Source: Property Industry Eye


Gas safety: getting it right – iConn Property Management, Canterbury


Here at iConn we’re proud to say that we are an ARLA agent. Here ARLA explain the importance of staying gas safe in this useful article:


What set’s ARLA agents apart from the competition is their high standards, professionalism and credibility. Gas Safety is a crucial thing for agents and landlords to get right if you’re to protect your tenants, avoid a PR disaster and worse, a potentially fatal accident.

Annual gas safety checks need to be carried out every 12 months by a Gas Safe registered engineer. Landlords or their agent must keep a record of the safety check for two years and issue a copy to each tenant within 28 days of the check being completed and issue a copy to any new tenants before they move in.

As part of their contracts with letting agents, many landlords will assign responsibility to their agent to fulfil the gas safety obligations of the contract, so it’s vitally important that you have a good grasp on when each of your properties anniversary falls. It is a criminal offence if you don’t comply with your legal duties under the Gas Safety (Installation and Use) Regulations 1998 and the HSE can issue a formal caution or decide to prosecute.

Help is here
One way for agents and landlords to dramatically minimise the risk of forgetting to schedule a gas safety visit or boiler check is to sign up to Gas Safe Register’s free reminder service. They will they email or text you when it’s time to get your appliances checked. This is a FREE service for landlords, agents or tenants to service their boilers on a yearly basis.

Gas Safe even provide a service for lettings agents or landlords with multiple properties, which allows you to do bulk uploads of properties. Once you’ve uploaded them once with basic details including the month which a check is due, they will do the rest! All you need to worry about is choosing a Gas Safe registered engineer of your choice when the time comes to complete the work!

So what are you waiting for – STAY SAFE and take a load of your mind and make – get proactive and !

If you’re not sure of your obligations under the Gas Safety (Installation and Use) Regulations 1998, HSE has free leaflets and a free Gas Safety Advice Line offering telephone help – 0800 300 363.

They also offer some great advice here:

See link for the gas map tool and reminder service:-





Reminder to Landlords: January Tax Return is now due – iConn Property Management, Canterbury


Rightmove have printed this relevant article taken from The Muney Advice Service, reminding Landlords to complete their tax return before the end of the month:

There’s more to being a landlord than collecting rental payments and deposits. Paying your tax is one job you really need to be on top of – and the clock is ticking.

You must complete the online tax return by 31 January (if you’ve not paid in another way by 31 October 2014) having registered for self-assessment by 5 October.

All landlords need to keep HMRC in the loop

You must inform HMRC as soon as you start renting out a property, even if you’ve not yet made any income from it. Once you have earned £2,500 in rental income, you may be liable to pay tax on it. Landlords whose properties generate more than this amount in rent each year must complete a Self-Assessment Tax Return.

How you can reduce or avoid a tax bill

The amount of tax you pay depends on the type of property you are renting out and your personal circumstances. The tax obligations are different for each of the three categories – residential properties, furnished holiday lets and commercial property.

As a buy-to-let landlord you – or your company – pay tax on any profit you make from renting your property to residential tenants. This means you don’t pay income tax on what are known as allowable expenses – and there are plenty of these to get your teeth into. For example, you can claim back letting agents and accountant’s fees. Maintenance and repairs are also covered, as are buildings and contents insurance premiums.

Keep a record of your property-related outgoings

There are plenty of elements to renting out property that you need to keep a record of, including Council Tax bills, any utility bills you pay on the rented property and other direct costs like advertising and phone calls to tenants. Even so, it’s probably best to seek professional advice when calculating tax obligations and allowance expenses. The HMRC Self-Assessment helpline can be reached on 0300 200 3310 if required.

What you can’t claim for

You can’t claim for capital expenses such as buying the place or renovating it, but can lodge a claim for wear and tear. Be aware through that excessive claims will be scrutinised, so don’t think the tax office will automatically claim for the cost of a new bathroom suite or a plush kitchen. HMRC allows you to claim up to 10 per cent of the net rent as a wear and tear allowance if you provide a furnished flat or house, but make sure you have the receipts to hand.

Cheap rentals and HMRC

Even if you don’t earn £2,500 a year from your tenants – after considering all the costs you can claim to reduce tax – you still need to keep HMRC in the picture. They will be able to help ensure you tick all the right boxes as a landlord. You can also visit the Money Advice Service’s guide on your responsibilities as a buy to let landlord for more information.



Source: Rightmove, on behalf of Money Advice Service


Landlord immigration checks – pilot scheme takes effect from 1st December 2014 – iConn Property Management, Canterbury


‘Nearly Legal’ has informed us all that pilot areas for the landlord immigration checks came into force from the 1st December, under the requirement of the Immigration Act 2014. These areas include Birmingham, Walsall, Sandwell, Dudley and Wolverhampton. Other areas are expected to be announced in 2015.


Giles Peaker writes:


The equipment will apply to all tenancies, leases below 7 years, sub-lets or lodging arrangements granted on or after 1 December 2014 in the affected areas. Existing or renewed agreements where the tenancy/lease/lodging etc. is continuous from before 1 December will not be affected.


Councils are exempted (including discharge of homeless duty via private sector), as are other social landlords (where they have already been required to consider prospective tenant’s immigration status before allocating them the property) and hostels and refuges ‘which are managed by social landlords, voluntary organisations or charities, or which are not operated on a commercial basis and whose operating costs are provided either wholly or in part by a government department or agency or a local authority’.


Here at iConn we’ll continue to monitor the situation and keep you all up informed as and when we know more, especially concerning Canterbury and the surrounding areas!



UK rental prices rising at a slower rate – iConn Property Management, Canterbury


Another interesting article from Property Drum:

UK rental prices rose at a slower rate last month, with every region of the country witnessing smaller rises than in previous months, the latest index shows.

Fresh figures from the August HomeLet Rental Index reveal that the average rent in the UK now stands at £921 a month, compared to £851 a year ago.

The average monthly variation in rent across the UK was 2.3 per cent, led by the South East at 3 per cent and London at 2.4 per cent. The biggest drop in rental prices was recorded in the North West, down 3.5 per cent month-on-month.

Martin Totty (left), Chief Executive of the Barbon Insurance Group, which owns HomeLet, commented, “August can traditionally be a slower month for the rental market and similar dips have been seen in rental prices in previous years.”

“Nevertheless, the cooling in the rental sector may prove to represent the beginning of a trend towards a more settled market after several months of much more significant growth. A similar cooling has been seen in the wider housing market, with house price indices recording an easing of house price growth,” he added.

On an annualised basis rental growth remains firm, with only the North East and the East Midlands reporting lower rents for new tenancies in August than in the same month of last year.

Across the UK, the average private home rent increased by 8.2 per cent over the year to August 2014. In London, rents were up by 11.4 per cent on a year ago, while East Anglia saw annual growth of 8.4 pent cent and the South East 5.3 per cent.

Landlords in the UK are now estimated to be collectively earning more than £32 billion a year, or almost £2.7 billion per month, in rental income annually, according to new analysis by Direct Line for Business (DL4B).

Landlords in London collect the largest proportion of private rental income in England at £14 billion per year, more than the North East, East Midlands, West Midlands, Yorkshire and East Anglia combined.

In total, 44 per cent of the entire country’s rent is paid in London. Outside the capital, Leeds pays the greatest amount of any city, with annual private rent totalling £565 million, followed by Birmingham at £521 million and Manchester at £401 million.
“Buy to let is becoming an increasingly attractive option for people as property prices continue to soar,” said Jazz Gakhal head of DL4B.

With landlords now playing an increasingly important role in the private rented sector (PRS), the Government last week launched a new PRS code, designed to provide guidance for letting agents and landlords on how to achieve high standards.

Ian Fletcher, Director of Policy at the British Property Federation, one of 17 organisations that assisted with the code, said: “As the private rented sector grows, it is coming under more and more scrutiny, and it is important that good practice is constantly encouraged and promoted.”

Christopher Hamer (right), the Ombudsman, said, “The new Code is a milestone for the industry as it provides a set of principles for every landlord and letting agent in the private rented sector to follow, which TPO has championed the idea of for many years.

“The new Code will act as a complementary pathway to the more detailed standards in TPO’s Lettings Code of Practice that was established in 2006 and which forms the basis of the decisions I make when reviewing disputes between member letting agents and landlords or tenants.”

“The overarching principles outlined in the new Code will ensure agents, landlords and investors across the industry have a shared understanding of what levels of service to expect from agents letting and managing property in the private rented sector in England.”

More than 11,500 letting agents are already following TPO’s Code of Practice, which enables their landlords and tenants to access TPO’s free, fair and independent dispute resolution service.

TPO member agents will not be required to take any action following last week’s launch of the PRS Code, as their membership and commitment to follow TPO’s detailed Code of Practice means that they already meet the principles outlined in the new PRS Code.


Source: Property Drum –—the-newsbeat-from-PROPERTYdrum124/Rent-increases-slow-down-as-new-PRS-Code-is-launched.aspx?utm_source=BriefYourMarket&utm_medium=Newsletter%2c+Email&utm_term=&utm_content=JUNGLEdrum+-+the+newsbeat+from+PROPERTYdrum&



How to avoid Condensation & Damp, iConn Property Management Canterbury


Samantha Hooper, Lettings Negotiator at iConn Property Management writes;

Autumn season has arrived and we have been experiencing a lot of rain over the last few days!  At this time of year, our tenants start drying clothes inside their homes, which later down the line can result in damp / condensation build up in the property.  Here’s a few tips on how to avoid this common problem!


Open bedroom windows when you go to bed at night; a 10mm gap will do. If it really is too cold to do this, wipe the condensation off the windows first thing in the morning, but please do not put the cloth you used on the radiator to dry as this will create more condensation.


Ensure full use of extractor or ventilation fans. Where these are not provided, open a window after bathing or showering to give the steam and damp air a chance to escape. Wipe windows, walls and mirrors to remove condensation (a microfiber cloth is the most efficient means of doing this), and dry the shower tray or bath. Keep the door closed while the bathroom is in use to prevent the steam escaping to other parts of the house.


When cooking, cover pans. Use exactor or ventilation fans where provided. If you do not have an automatic kettle, take care to ensure it is not left boiling. These precautions will help to reduce steam and therefore moisture in the air. Keep the door closed while the kitchen is in use to prevent the steam escaping to other parts of the house.


Where there are chimneys, do not block them up. If a wall appears to be damp, do not put furniture right up against it; allow some circulation of air.


Make sure that any ventilation bricks or openings in the building are not obstructed.


Keep glass as clear of condensation as you can. Wipe away any moisture that has formed using a soft cloth. Leave open any ”trickle” vents in double glazed units. Get into the habit of opening windows to keep moisture content in the air down and to air the property when you can.


Avoid drying clothes on radiators. Tumble dryers should be vented to the outside, unless fitted with a condenser.


Provide a reasonable level of heating (no less than 10°C in an unused area, or 16C if in use); cold rooms are susceptible to condensation. Remember, the best way to heat a room and avoid condensation is to maintain a low level of warmth throughout the day rather than to turn the heating off while you are out and put it on at a high level when you return home.


Portable gas and paraffin heaters can create a significant amount of damp and condensation within properties. Please do not use these types of heaters unless you have permission from your landlord or property manager.


Mildew may be removed from clothes by using a dry cleaning process.


Remove and kill mould by wiping the affected area(s) with a fungicide which carries a Health and Safety Executive approval number, precisely following the manufactures instructions. Alternatively a mild bleach solution will have the desired effect, but do test on a small area first.

Do not disturb mould by vacuuming or brushing as this can give rise to respiratory complaints.



Support Cancer Research UK!! iConn Property Management Cantebrury


Amy Chilvers, Lettings Negotiator at iConn Property Management writes;

Well done to our Lettings Negotiator, Sam Macdonald who did her bit for charity this month and ran the Race For Life in aid of raising money for an amazing cause, Cancer Research UK.  If you would like to make a donation, please feel free to donate online and show your support!

Changes to your waste collection in Canterbury – iConn Property Management








Tanya MacLeod, Property Manager at iConn Property Management writes;

Canterbury City Council have introduced some changes to the collection of waste in Canterbury recently.

The Canterbury City Councils website states;


Changes to your waste collection service

In the summer we will be making some changes to the waste collection service. We will be picking up your food waste every week and collecting glass every two weeks. To complement the new service we will be giving you some new bins and boxes.

Once we’ve delivered your bins, your first collection will take place on your next scheduled recycling day. That week, put out your blue lidded bin (glass, tins, cartons and plastics) with your red insert box (paper and card) inside along with your food waste caddy. If you have a garden bin, put that out too.

Here is some useful information taken from the Canterbury City Council’s website which may help you with the new system;


What goes in my bins?

Black household waste bin

Your black wheeled bin is for household and food waste, and items which cannot be recycled.

Recycling sacks

You can recycle the following items in your clear sacks:

  • Cans, aerosols with nozzles removed and aluminium foil.
  • Paper, magazines, newspapers, catalogues and phone directories.
  • Wrapping paper (remove Sellotape).
  • Cardboard food boxes and egg cartons (flattened).
  • Toilet or kitchen roll inner cardboard.
  • Plastic drinks bottles, shampoo bottles, and washing up liquid      bottles.

If the wrong materials are found in the sack, it will not be collected.

Please remember to flatten boxes, wash and squash plastic bottles and remove lids, empty and rinse food containers, put materials loose in your clear recycling sack and tie securely. Secured bundles of cardboard and newspapers will be collected if placed beside recycling sacks.

Green lidded bin

You can place the following items in your green bin:

  • Grass cuttings, hedge clippings, dead plants and weeds.
  • Cut flower and shrub prunings.
  • Bark, leaves and small twigs.
  • Branches (Up to 4cm thick).

We will not empty bins which contain the following:

  • Stone, concrete, timber or builder’s waste.
  • Glass, plastic, metal, paper or cardboard.
  • Plant pots, soil or turf.
  • Household rubbish and food waste.


You can also find more information regarding this matter on their website,










Competition Time!! Win £200 cash, iConn Property Management







First Aid Training, iConn Property Management, Canterbury


Tanya Macleod, Property Manager at iConn Property Management writes;


In April, two members of staff attended their annual First Aid Training Course and I’m pleased to announce that they both passed with flying colours!  Congratulations to Iris O’Connell, Managing Director and Sam Douglas, Accounts Coordinator! We are in safe hands for another year!! :)




Current student lettings market, iConn Property Management Canterbury


Sam Macdonald, Lettings Negotiator of iConn Property Management writes;


Information to landlords – iConn have noticed a rapid change to the student market this year which has been an accumulation of increased University accommodation, high University fees and a considerable reduction in UK and International students applying for places; which in turn has produced an unexpected high level of properties left on the market.

Normally at this time of the year most of our student properties have been Let for the next academic year.

We have been in discussions with other local agents whom are experiencing the exact same scenario and are looking at ways to attract those students that are still looking for accommodation.

What we are proposing to do is to reduce our administration fees for the students; making it more affordable for them at the start of the application process.   A further option is to adjust the rental figure in order to become more competitive.

There will of course still be students that have not secured a property as of yet and those students that will come through the clearing process later in the year once their course has been confirmed.

We do not want to alarm you at this stage; however the purpose of this letter is to forewarn you of the situation and to agree a plan of action now in order to secure a tenancy going forward.

We would normally advise our Landlords to increase their rental income but with the high level of stock still on the market, an alternative solution must be found in order to secure you revenue for the next academic year.

If you would like any further information regarding this, please feel free to contact our office on 01227 765008.


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Easter Opening Times, iConn Property Management, Canterbury



Important Safety Alert! iConn Property Management


Sam Douglas, Accounts co-ordinator for iConn Property Management writes;


I came accross an article from LetRisks which I think may be an interesting an useful read.

Important safety alert

March 21, 2013  By Leave a Comment

In a recent claim a landlord suffered over £100,000 worth of damage to his property and loss of rent following a fire from a faulty fridge freezer. This case highlights the number of potentially dangerous brand new appliances in rented property and the action that letting agents can take to protect their landlords and tenants.

Over the past few years there have been hundreds of fires involving white goods, particularly fridge/freezers, tumble dryers and dishwashers, with more than a dozen blazes deemed “serious”. According to recent press articles, almost half a million potentially dangerous dishwashers are still being used in households because their owners cannot be traced. As an example, a batch of faulty Bosch dishwashers, made over a seven-year period, are at risk of catching fire. Just one in four has been traced.

Although manufacturers issue product recalls, via national advertising, letters and phone calls to consumers there are difficulties in tracing the purchasers, particularly if tenants have moved address or landlords have appointed an agent.

The Electrical Safety Council (ESC) found that the average success rate of recalls is just 10-20%. With 266 electrical product recalls in the last six years and manufacturers often producing hundreds of thousands of units, there are likely to be millions of dangerous products threatening safety every day. Following a survey, they claim that 2 million adults have purposefully ignored a product recall notice, a third won’t return an item if it seems too inconvenient and a fifth would not go without a luxury product such as a television or hair straighteners.

LetRisks has put together a checklist to help you protect landlords and tenants:

  • Register your contact details with the manufacturer for any new appliances when purchased. This is not just for marketing purposes – it may save a life.
  • Property management staff and inventory clerks should record the make and model numbers of each of the landlords appliances and check them against the Product Recall information websites (see below).
  • Ensure that appliances are checked regularly: The law surrounding Portable Appliance Testing (PAT) simply requires you to ensure that their electrical equipment is maintained in order to prevent danger. New equipment should be “supplied in a safe condition”. The Health and Safety Executive (HSE) provides guidance on how to maintain equipment including the use of PAT.
  • Remind tenants to check that any electrical appliances are safe and refer them to the Product Recall information websites. It is a condition of most tenancy agreements that the tenant must not bring on to the premises anything that might be a fire hazard.
  • Retain forwarding addresses for tenants and arrange for mail to be forwarded, if possible. It may include product recall information.
  • Use the Product Recall information websites (see below)
  • Electrical Safety Council (ESC): You will need to enter a model number, brand name or description of a particular item. If the product has been recalled, the website will advise on next steps.
  • RecallUK is the primary product recall site that lists all UK product recalls, for all product types, announced in the last few weeks:
  • White Goods Help – Archives for Safety Warnings & Appliance Recalls:
  • Arrange appropriate insurances, for both the structure of the building (that includes fixtures and fittings), and contents. Make sure that the insurance is suitable for let property and includes Property Owners Liability. Even if you are letting an unfurnished flat, we recommend that you arrange cover for limited contents (covering carpets, curtains and white goods) which will also come with cover for liability to the public and injury to tenants.


D.Kellond – Landlord with iConn Property Management, Canterbury


This was our first experience of using iConn Ltd to rent out our home and it was a seemless and problem-free experience.  The personnel were knowledgeable, professional and responsive to our numerous questions!  Most importantly, they were proactive and arranged good quality viewings which resulted in several offers within a week of taking on the property.  I would not hesitate to recommend that other prospective landlords use iConn and am delighted that we chose them to work with.



iConn’s Day Out Spreading Some Christmas Cheer :) – (Canterbury Letting Agent)

Iris O’Connell, Managing Director for iConn Property Management writes:
Christmas is a time for giving and every year the staff at iConn donate their time to spread some Christmas cheer in the local community.
The staff at iConn teamed up with the Body Shop and had a fantastic time visiting three homes for the elderly in the Canterbury area delivering to them gifts of chocolates and Body Shop goodies along with providing hand massages for the elderly residents. iConn would like to thank the Managers, staff and residents of Saxon Lodge in Bridge, Highfield Care Home in Bekesbourne and The Red House Nursing Home in Canterbury for allowing us to come and visit your homes and for allowing us to spend time with all your wonderful residents.
We would like to wish you all a very Happy Christmas and a wonderful New Year.

Common Questions from Tenants (Canterbury Lettings)


Sam Macdonald, Lettings Negotiator for iConn Property Management writes:

ARLA (Association of Residential Letting Agents) supplies lots of answers to common questions which tenants might need to know.

This link takes tenants direct to their website:

Here is one of the questions I spotted earlier which I thought would be useful to know:

What About Rights Of Access To The Property, What Are The Rules?

A landlord, or his agent, or someone authorised to act on his behalf has a right to view the property to assess its condition and to carry out necessary repairs or maintenance at reasonable times of the day. The law says that a landlord or agent must give a tenant at least 24 hours prior notice in writing (except in an emergency) of such a visit. Naturally, if the tenant agrees, on specific or odd occasions to allow access without the 24 hours prior written notice, that is acceptable. [A clause in the tenancy agreement which tries to diminish or over-ride a tenant’s rights in this respect would be void and unenforceable.]

iConn Property Management Sponsers Kent Student Law Society – Univeristy of Kent, Canterbury


We are pleased to announce that iConn are sponsors of the ‘Kent Student Law Society’

They are one of the largest societies on the University of Kent’s Canterbury Campus and represent students who study Law.















Digital Freeview TV Services


Vicky Cranthorne, Office Manager at iConn Property Management, Canterbury writes:

When reading the paper this week I noticed an advertisement to remind residents in our area to re-tune their TVs as changes are being made to the transmitter on the 27th June 2012.

Thought this information may be useful to some of you too:

Full details are on the website:


Canterbury Letting Agent iConn Wins Gold for 2012 :)



Top Tips for Landlords from


Vicky Cranthorne, Office Manager from iConn Property Management writes:

Our friends from Propertyads  have provided us with their top tips for Landlords – Hope you find them useful.

Top tips for landlords considering buy-to-let properties

Buy-to-let properties can be an excellent way to supplement your income or your pension, and a little research and a bit of clever property market know-how can help you make the most out of your buy-to-let property. So if you’re considering adding a little extra to your pocket each month, here are our top tips for potential landlords looking at getting into buy-to-let properties.

1. Investigate the best area for good investment Before you buy a property, you have to think about what kind of tenant you want, and where you want to buy. Your rental property doesn’t even need to be in the same city! For example, buy-to-let properties in Sheffield and Canterbury, student cities, are a great investment. Each year new students arrive to study, and each year they need additional accommodation. Investing in a student area is an excellent idea when you’re looking for almost-guaranteed income. Much like student rental properties, investing in a business-oriented city near a financial district such as Canary Wharf in London will be a costly venture, but will also help you to secure a tenant relatively easily.

2. Decorate for demand to cater to your tenants Decorate and furnish your home according to your ideal tenant’s requirements. If you’ve bought a buy-to-let property in Canterbury, for example, make sure that each bedroom is furnished with a bed and a desk to allow multiple students to rent out the rooms. A large living room and plenty of storage space in the kitchen are also preferential, so make sure you don’t clutter it up with unnecessary décor.

3. Plan for empty flats As a landlord with a buy-to-let property, it’s important that you make financial provision for empty flats. If you’re unable to find a tenant you will still need to make mortgage repayments. Make sure you have access to funds if you need to do this. Another option would be to sign with a rental agency that guarantees rentals for your flats so that you’re always covered, or take out an insurance policy that insures you against non-payment of rent during a rental agreement.

 4. Write in increases to your tenancy agreements and set up a direct debit Make sure that you write in annual increase agreements in your tenancy contracts to make the most out of your rental property. Setting up a direct debit agreement will guarantee the rental income on a particular day (instead of collecting funds on different days each month when the tenant remembers to pay)

5. Protect your property with insurance Landlord’s insurance can help you protect yourself against unpaid rental, theft by tenants, or damage to a property due to tenant negligence or weather damage. A good insurance policy is a good investment when you’re in the landlord market to make money out of your buy-to-let property – especially if it is situated in a different city to your own residence

If you are looking to grow your portfolio or first time invest into the property market in the Canterbury area please contact us for free independent advice.

M.Disneur – Landlord with iConn Property Management, Canterbury


We have worked with iConn for a number of years during which they have let our properties in the Canterbury area. We are enjoying excellent service form the agent and the team members with speedy responses to our queries, prompt appointments and viewings and an efficient execution of referencing and contract provision. The staff are always friendly and polite which makes it a pleasure to do business on this basis.

M & S Wanstall – Landlord with iConn Property Management, Canterbury


My wife and I invested some money into two properties for rent almost two years ago.  We had heard stories about bad tenants and the problems that could bring and so we were a little anxious.  Not having any previous experience as landlords we approached iConn Property Management and we were very much assured by their professionalism. 

iConn explained what was required but basically did all the work for us, including finding the right tenants, drawing up contracts and making sure we had the right insurance and safety certificates.  The company regularly carry out inspections of our properties and keep us informed.  In short, my wife and I can relax knowing that our properties are in good hands.  We would certainly recommend iConn Property Management to anyone who has property to rent. 

P – Landlord with iConn Property Management, Canterbury


My experience of iConn has been very good.  In comparison to the other two Agencies that I use the service provided by iConn is the best.  I am able to rely on the income arriving in my bank account on time and the statement arriving in the post.  I have also been alerted immediately to any maintenance needs and given good support in terms of getting quotations and then overseeing the work.  I am happy to commend iConn.

G& C. Morris – Landlord with iConn Property Management, Canterbury


I moved to iConn after many years with another letting agent and was immediately impressed by their professionalism and set up.  The team are friendly, engaging and helpful.  When on the very odd occasion I have had to rise an issue or concern regarding my tenancy, it is soon resolved in an effective and efficient manner.  Their communication is good and overall service is excellent.  It is a world apart from the service I had received from my previous agent.  Overall I am extremely content with their service, professionalism and overall letting package.  I am clear they are well ahead of their competitors and have recommended them to family and other landlords as a very satisfied customer and landlord!

RF – Landlord with iConn Property Management, Canterbury


iConn and their predecessors have marketed our property for six years.  They have always given us sound advice and Vicky Cranthorne in particular has always gone “the extra mile” to help.  The new e-mail Bulletin has regular updates on matters of interest to landlords and tenants as well as more light-hearted items, which make it palatable.

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