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Right to Rent: A simple guide to checks that must be made – iConn Property Management, Canterbury


Yet another useful article courtesy of Property Industry Eye, detailing the various identification documents required for all new tenants:

Under Right to Rent, landlords or their agents should check identity documents for all new tenants, and take copies.

The documents include:

  • a UK passport
  • a European Economic Area passport or identity card
  • a permanent residence card or travel document showing indefinite leave to remain
  • a Home Office immigration status document
  • a certificate of registration or naturalisation as a British citizen

A full list of documents is available here

Agents should bear in mind that the checks should be carried out on all, not just some, new tenants.

There are codes of practice to be followed, including guidance on avoiding unlawful discrimination which was drawn up with the assistance of the Human Rights Commission.

There are four steps involved in making a Right to Rent check:

  1. Check which adult tenants will live in the property as their only or main home
  2. Ask tenants for the original documents that show they have the right to be in the UK
  3. Check the documents are valid with the tenant present
  4. Make and keep copies of the documents and record the date you made the check

If a potential tenant has an outstanding immigration application or appeal with the Home Office, you can conduct a check on that person’s ‘right to rent’ via the Landlords Checking Service.

Landlords and agents in the pilot area (Birmingham, Dudley, Sandwell, Walsall and Wolverhampton) should continue to make the checks as they have been doing since December 1, 2014.



NEWS FLASH: Right to Rent being extended across England from February 1 – iConn Property Management, Canterbury


Rosalind Renshaw from Property Industry Eye reveals all:

The Home Office has announced that from February 1, 2016, the Right to Rent scheme will be extended across England. This means all private landlords, or their agents, in England, including those subletting or taking in lodgers, will have to check new tenants have the right to be in the UK before renting out their property.

The scheme is being extended following an evaluation of the first phase in the West Midlands and has received the continued input of a panel of industry experts, housing and homeless charities and local authorities.

Right to Rent is one part of the government’s ongoing reforms to the immigration system to make it harder for people to live in the UK illegally.

As of February 1, anyone who rents out private property in England will need to see and make a copy of evidence that any new adult tenant has the right to rent in the UK (for example a passport or a biometric residence permit).

The process is simple, according to the Government which says many organisations in the private rented sector already check the immigration status of tenants.

In most cases, it says, checks can be carried out without contacting the Home Office. However, if a tenant has an outstanding immigration application or appeal with the Home Office, landlords can request a Home Office Right to Rent check. A yes or no answer will be provided within two working days.

Landlords who don’t make the checks could face a civil penalty of up to £3,000 per tenant if they are found to be renting out a property to someone who is in the UK illegally.

The Government is also making it easier for landlords to evict illegal migrants as part of the Immigration Bill.




August bank holiday opening times – iConn Property Management, Canterbury


***BANK HOLIDAY OPENING TIMES***The office of iConn will be open Saturday 29th August between the hours of 9am and 1pm and closed Sunday 30th August and Monday 31st August. We will reopen on Tuesday 1st September at 9am. Please see our website on the link below for our out of hours contact details:…/out-of-hours-contact.php


Tenants working from home: Government reacts – iConn Property Management, Canterbury


Another interesting read concerning the question of tenants working from home:


Agents and residential landlords have long been concerned about tenants who work from home.

There has always been a worry that by permitting the operation of a business the landlord will inadvertently create a tenancy under the provisions of the Landlord and Tenant Act 1954 and the tenant will then gain the automatic right of renewal provided by Part II of that Act.

The Government has reacted to this concern by passing Section 35 of the Small Business, Enterprise and Employment Act 2015 [].

This creates a new definition of a “Home Business Tenancy”.

This is any tenancy under which the tenant is required to occupy the rented property as a home and is also permitted to run a home business from the property.

A home business is defined as any business which can reasonably be run from home but specifically excludes any business for the sale or supply of alcohol.

Where a tenancy is a Home Business Tenancy it will automatically be excluded from the Landlord and Tenant Act 1954 and will count as a tenancy of a single dwelling for the purposes of the Housing Act 1988.

The Housing Act 1988 already permitted some home working as long as the tenancy was substantially for the purpose of providing the tenant with a home. As a result, all forms of home working will now be possible and those tenancies will fall within the Housing Act 1988.

However, that does not mean that everything is now okay.

While there may now be no issue from the landlord’s perspective in relation to home working, there are other parties to consider.

Mortgages, superior leases in flats, and insurance policies all routinely have clauses requiring home use only and prohibiting business use of the property.

Depending on how these are worded, permitting business use by the tenant, even as a home business, may not in fact be an option for landlords.

The changes also do not apply to any tenancy which exists before the new provisions come into force, which they have yet to do, or which are renewals of tenancies which existed before the provisions came into force.

Therefore, while this is a sensible change which is welcome, it will be of no effect unless it is taken up by notoriously conservative mortgage lenders and insurers. Hopefully, the Government will take steps to encourage changes in their terms to allow this in future.

* There is an interview with David Smith on the Property Tribes website in which he spells out some current concerns for the private rented sector.


Source: Rosalind Renshaw, Property Industry Eye:

‘Right to Rent’ scheme due to commence – iConn Property Management, Canterbury


Rosalind Renshaw from Property Industry Eye reveals all:


The Right to Rent scheme – by which landlords or their agents must check the immigration status of tenants and evict any tenant who does not have right to live in the UK – is likely to go live nationally by next April, and possibly much sooner.

There could be a phased roll-out across England from this autumn onwards.

Landlords – and presumably their agents – who do not comply face fines or prison sentences of up to five years.

The eviction of illegal tenants will be abrupt, and without having to go through court.

It would follow the issuing of a notice by the Home Office when an asylum application fails, confirming that the tenant no longer has the right to rent.

The Government is expected to enact new criminal offences as early as next month. Normally, measures enacted in September come into force the following April. However, in view of the crisis in Calais, sources say there is speculation that ministers could decide to bring implementation sharply forward.

Greg Clark, the communities secretary, said the legislation will also create a blacklist of persistent rogue landlords and letting agents to allow councils to know where to concentrate their enforcement action.

“We are determined to crack down on rogue landlords,” said Clark.

There will also be measures to prevent the letting out of sub-standard properties.

The new measure looks to be controversial.

The pilot scheme in the West Midlands has been running only since December and awaits evaluation.

In the pilot, there is no criminal penalty, with civil sanctions of up to £3,000.

Also in the pilot, landlords are able to assign Right to Rent responsibilities to their agents, and it is thought that this same system will continue in the national scheme.

The new clampdown is already raising fears that landlords and agents will simply discriminate against certain types of prospective tenants – including those with a right to live in the UK.

The Joint Council for the Welfare of Immigrants said that the pilot has shown serious shortcomings, with British people who have foreign accents finding it difficult to find somewhere to rent.

Lawyer and policy director of the Residential Landlords Asociation David Smith told the BBC’s World at One that there was evidence that landlords in the pilot were reluctant to let their properties to anyone without a valid passport.

He said: “This means that huge segments of the population, including genuine UK national who do not have passports – of whom there are many – are being excluded.”

There are also accusations that the Government is guilty of a knee-jerk reaction to the Calais crisis.

However, David Cox, managing director of ARLA, said: “ARLA believes that the measures announced by the Government today are a good first step and we welcome the proposals in principle.

“The plans will help to weed out the minority of rogue landlords who exploit vulnerable immigrants for their own financial gain and, with the introduction of a new five year imprisonment penalty, will help to deter other such unscrupulous individuals from entering the private rented sector.

“The proposals also build upon the Right to Rent checks as imposed by the Immigration Act 2014.

“We will be organising training sessions for our members to ensure they are fully prepared and understand the new rules and we urge all letting agents to ensure they are ready for the impending roll out.”



Position Available in our iConn office – iConn Property Management, Canterbury



Preventing garden thefts – iConn Property Management, Canterbury


Rightmove have published this little article giving you a few tips on protecting your property against theft during the summer months;

According to Halifax Home Insurance, opportunistic thieves ramp up their activity during spring and summer, resulting in a 10% increase in domestic burglaries and a 40% increase in outdoor thefts. One of the reasons for this is because more of us leave windows and doors open while we are out in the garden, or while we nip to the park to enjoy the sunshine.

There is also a marked increase in thefts due to larger numbers of us going on holiday and leaving our houses empty, unsecure and unguarded. We also start bringing out valuables such as bicycles and lawn furniture, and leave them outside, which then tempts would-be criminals.

To protect your property against thieves this summer, the home security specialists at Yale recommend that you try to avoid leaving expensive outdoor equipment such as barbeques lying around your garden. Wherever possible, ensure they are kept in a shed or garage, secured with a sturdy weatherproof padlock when not in use.

Love your shed

Many of us believe our garden shed contains nothing but old junk, but astonishingly, a quarter of people with a shed said it would cost more than £750 to replace the items stored in them, according to a YouGov survey commissioned by Yale.

Even more surprising then, is that the research showed that 1 in 6 people with sheds do not bother to secure them, even though it may contain high value items such as bicycles, lawnmowers and power tools.

It’s worth securing these types of items using additional padlocks or anchors and cables, which can be looped through bike wheels or lawnmower handles to provide an extra level of security if an intruder does manage to gain entry.

Think bike!

Bicycles are a great way to get around during the summer months. They are convenient and great exercise, but unfortunately thieves are quite fond of them too! In fact, according to the Crime in England and Wales Survey, performed by The Home Office, 53% of bicycles are stolen from a semi-private area such as a garden, garage or shed.

So to avoid becoming a victim of cycle theft always lock your bicycle to something immovable, even when it is at home in your garage or shed. Fix your bicycle to an object that it can’t be lifted over, and something that cannot be broken, cut or removed. For maximum protection use two locks of different types (a D-lock and robust chain and padlock is ideal).

Keep an eye out

The majority of garden thefts occur at night, as opportunistic burglars operate under the cover of darkness. To deter shady burglars, invest in good security lights at the front, back and side of your property.

For added protection, CCTV systems allow you to keep a careful eye on your home and its boundaries while you are away. Recorded footage can also be stored on a PC, or supplied to the police in the event of a break-in.

These few simple steps can help you to enjoy the summer months, safe in the knowledge that your home and valued possessions have been left protected.



Student Key Return – iConn Property Management, Canterbury


Calling all students!! Please note that your keys must be returned by 5pm on Tuesday 30th June. Keys returned after this date will result in tenants being charged a days rent for each day these are not returned. Any problems contact Amy and Nadine in lettings on 01227 765008


stu keys

Using traditional agents – iConn Property Management, Canterbury


Property Industry Eye explains why traditional agents are the best:


A property search agent has strongly advised people against trying to sell their own homes via one of the ‘passive intermediary’ sites on the internet.

David Brooke-Smith, of Stacks Property Search, also said that while online agents offer a better chance of success, there is still potential for failure.

He said: “Traditional agents tend to charge somewhere between 1% and 2.5% of the selling price, plus marketing costs, plus VAT. So it’s no great surprise that people are tempted to do the job themselves.

“A plethora of TV programmes has produced a nation of property experts, and there is now a range of options available to the would-be DIY seller. But I would encourage caution.

“If you are in a position to know the true ‘value’ of your property, if you know how to present it at its best, if you have a significant level of IT and SEO skills, if you have strong negotiating and diplomatic skills, if you have endless patience, and if you’re prepared to put in full-time effort and place your life on hold for several months, you may stand a chance.

“In our experience, those that try to go down the DIY route often find it’s simply not working and revert to more traditional methods.

“The greater chance of success comes from using an online agent that offers help with photography, floor plans, and crucially, listing on the main portals such as Rightmove and Zoopla.

“But even with all this help, there’s still a great deal of potential for failure.

“Valuing is the first hurdle to overcome. Vendors may find it difficult to recognise the weaknesses in their own property and will consequently overvalue and discourage enquiries.

“The owner will of course be required to conduct viewings, and whether or not this is a process they embrace, they will have to fall in with potential buyers’ timings, and adopt a non-emotional technique, not always easy when it’s the family home.

“If a vendor should succeed in overcoming these hurdles, potential failure still lurks at the negotiating and conveyancing stage.

“A good estate agent does a great deal of behind-the-scenes work holding a deal together and ensuring it reaches a successful conclusion. It’s often difficult to maintain a professional approach to tense negotiations, and sentiment can be the greatest saboteur of a property transaction.

“The problem with this journey, apart from not achieving a sale, is that you will have incurred substantial non-refundable expenses.

“Selling online requires upfront fees, so if you revert to selling through an agent, you will be duplicating a fair proportion of the cost.”


Source: Property Industry Eye

Preparing the paperwork for your new student house – iConn Property Management, Canterbury


For all of you students securing your accommodation for the next academic year, check out this useful article from Rightmove, which details helpful tips regarding council tax, bills and other relevant paperwork:


Student Council Tax Exemption

If you live in University halls or live in a shared house where all the occupants are full-time students, you will be exempt from paying council tax.

The definition of a full time student would be someone enrolled in an educational programme lasting at least one year and which you are expected to attend for at least 24 weeks out of the year and study for at least 21 hours per week during term. Or, you are under 20 and your course leads to a qualification up to A Level standard (or equivalent), lasts more than three months and comprises more than 12 hours of study per week.

There are some other categories of students who may also be eligible. You can always check with the National Union of Students for advice by calling 0871 2218 221.

If you live with someone who does not fulfill these criteria, you may still be eligible for a discounted council tax rate so check with your local council.


The bills you have to pay when renting student accommodation vary enormously depending on the landlord or agent.

Traditionally, as a household, you will be responsible for TV license, gas, water, electricity, phone and internet. However, to entice you as a tenant, sometimes some of these are included in the rent.

Students should always check if something is included, if is it capped (i.e. if you use a certain amount of electricity, are you likely to suddenly get a huge bill?) and also if the rate that is “included” is unrealistically high (i.e. you would never use that much gas and so the landlord will end up in profit).

The best way to check is to ask the previous tenants if you can see their bills so you can make a comparison between the average rent for the street and how much these “included bills” are costing.

How to pay

If you do have to pay bills as a household, there are companies who can look after this for you by taking a certain amount of money each month from each tenant and then splitting it amongst the bills equally. They will usually charge a fee for this but it can solve issues that you may have otherwise such as arguing over water usage or someone always covering someone else’s share. Your letting agent can usually recommend someone.

Otherwise, you will need someone to take charge of paying bills and ensuring that there is enough to cover them monthly.

What else can you expect?

  • You should be given an inventory to check for the contents of the property, and their condition. If not, then make sure you do one yourself and take photos of any damage so you are not liable when you move out
  • A recent Gas Safety Certificate
  • An EPC (Energy Performance Certificate) for the property
  • A Fire Safety Certificate if you have a furnished property
  • Current gas/electricity meter readings. If not, take your own readings as soon as you move in
  • You will need to sort out your own contents insurance – make sure it sufficiently covers all your belongings including laptops and musical instruments. (Also, read the small print – you won’t be covered if you leave doors and windows unlocked!)
  • You will need to arrange to collect the keys on the day of the tenancy agreement start date (you may be able to leave belongings in the property over the summer months by prior agreement and usually at a reduced rent)
  • Moving Day! Picking your room and moving in your belongings is the exciting bit – make sure you bring cleaning products (boring but necessary), extension leads and toilet rolls! Everything else can be sorted out later in the day but without these necessities, you won’t get very far




May Bank Holiday – iConn Property Management, Canterbury


The office of iConn will be closed for the May Bank Holiday.


The office will be closed on Monday 4th May 2015 but will re-open on Tuesday 5th May 2015 from 9am.


As usual we have arranged an emergency call out service for all our managed properties. Please note; for tenant find properties, please contact your Landlord directly as normal.


For managed properties; faults should be reported as follows:

For Plumbing, Heating/ Electrics and Security faults please contact One Call Property Services on 07515369200

For locks and keys please contact Acme Locks on 01227 785551


Please also refer to our website for emergency details under the Tenant/Student Tab for when

the office is closed.


Please note that if you have a British Gas Homecare service contract in place, you should call them in

the first instance on 0800 365100



More Congratulations – iConn Property Management, Canterbury


well done

Congratulations to Amy in lettings for passing her fourth and final unit in NFOPP Technical Award in Residential Letting and Property Management.

Amy has now obtained the industry recognised ARLA membership, meaning that five members of staff here at iConn are now ARLA qualified.

How you can protect your deposit – iConn Property Management, Canterbury


Rightmove reveal a few handy tips in order to prevent losing your deposit at the end of your tenancy:

As a young professional, moving into your first rented property is an exciting time; exploring your new local area, buying a variety of brightly coloured decorative items for your various rooms and ‘investing’ in homely goods (slow cookers, smoothie makers etc.). You’ve made it! You have your own home!

Sadly though, the sting comes at the end of your tenancy, when it comes to getting back your deposit…

Many landlords and letting agents have had problems with tenants in the past so those contracts you signed, without scrutinising, at the start of your tenancy can sometimes come back to bite you at the end. So here’ some things to think about before you jump in, to ensure you glide happily into your next home:

Before you move in

At the start of your tenancy, go around your property with the landlord or letting agent and go through each point on the inventory, with particular attention to damages. Only sign the inventory when you are happy that everything is included. If they claim they will repair something which is broken, as it is not on the inventory, then follow the conversation up with an email so you have a paper trail. It is also worth recording the meter reading.

Take photographs of all rooms before you unpack (to show the condition in which you received the property) and of any particular issues or broken objects on check-in, preferably with a camera which displays the date, to prove when it was taken.

During your tenancy

At any point during your tenancy, if anything is broken or damaged which you cannot repair, such as damp or electrical faults, tell your landlord or letting agent as soon as possible. If you talk to them via phone, follow it up with an email so that, again, you have a paper trail. And, again, take photographs of any damages.

Moving out

On check-out, get out your contract and inventoryand read it thoroughly before you begin. If it states in your contract that you should professionally clean the property, do so and retain the receipt – as if the landlord disputes the standard then you have evidence. Adhere to any other conditions, such as defrosting the kitchen’s white goods, if it is in your contract.

You should leave the property in the same condition as you moved in, but your contract will state, and it is legally projected, that ‘fair wear and tear’ is completely expected and acceptable. Things which don’t class as ‘wear and tear’ and which you should sort out are, for example, damp around the grouting of sash windows, limescale around the bathroom and general dirt and grime. This should have been maintained by you throughout the tenancy and is therefore not acceptable to leave behind.

Before you leave, and preferably when you have moved out your belongings, take photographs of all of the rooms, as you did when you moved in. Also, take pictures of any problems or damages, which you will have, hopefully, discussed already with the landlord or letting agent. Remove all rubbish and belongings from the property, even if you don’t wish to take them on with you, and check your meter reading again.

It is definitely worth requesting to go over the check-out inventory with the landlord or letting agent. If they allow that, you can look at any issues together and any reductions from your deposit won’t be a surprise.

If, after following this advice, you do have any problems with retrieving your deposit, you can log an issue with the tenancy deposit scheme with which yours is registered, who will give you advice, guidance and, if it comes to it, mediate a fair communication between yourself, the landlord and the letting agent with all of the evidence you have – so the paper trail and photos you have will be handy – to decide what portion you will get back.

Moving house is a busy enough time, so taking a little time before, during and at the end of your tenancy to protect your deposit is well worth it to save you the hassle and bad taste left afterwards.

Don’t get stung! Get back your deposit and enjoy your new home.


iConn ensure all deposits are protected with an appropriate scheme. If you have any questions regarding the above, or cannot locate your inventory and wish to have a copy emailed out to you in preparation for your check out, please do not hesitate to contact the office on 01227 765008.



Landlord immigration checks – pilot scheme takes effect from 1st December 2014 – iConn Property Management, Canterbury


‘Nearly Legal’ has informed us all that pilot areas for the landlord immigration checks came into force from the 1st December, under the requirement of the Immigration Act 2014. These areas include Birmingham, Walsall, Sandwell, Dudley and Wolverhampton. Other areas are expected to be announced in 2015.


Giles Peaker writes:


The equipment will apply to all tenancies, leases below 7 years, sub-lets or lodging arrangements granted on or after 1 December 2014 in the affected areas. Existing or renewed agreements where the tenancy/lease/lodging etc. is continuous from before 1 December will not be affected.


Councils are exempted (including discharge of homeless duty via private sector), as are other social landlords (where they have already been required to consider prospective tenant’s immigration status before allocating them the property) and hostels and refuges ‘which are managed by social landlords, voluntary organisations or charities, or which are not operated on a commercial basis and whose operating costs are provided either wholly or in part by a government department or agency or a local authority’.


Here at iConn we’ll continue to monitor the situation and keep you all up informed as and when we know more, especially concerning Canterbury and the surrounding areas!



Rooms available for professionals – iConn Property Managament, Canterbury


Calling all professionals looking for a room available in a shared house! We have rooms located in Gordon Road, Tudor Road, Sturry Road, Old Park Avenue and Castle Street ranging from £310 PCM to £358 PCM! Call us today to organise a viewing!

Switch Energy Providers Now – iConn Property Management, Canterbury


Rightmove, on behalf of The Money Advice Service, explain all:


You needn’t get stuck with a high energy tariff – changing supplier could save you up to £200 a year.


Rising bills can mean a big chunk of your household budget goes on essentials such as gas and electricity.

Simply switching your supplier could mean big savings without much effort.

Yet two-thirds of people have never switched their energy provider which the regulator, Ofgem, reckons could save households about £200 a year.

That kind of saving could make a tidy contribution towards, say, redecorating a room in your home.

Most people can switch energy suppliers – even if you have a prepayment meter with debts of up to £500. If you change your mind, you have a 14-day cooling off period.


Here’s how to switch:


1) Check your bill from your current energy provider to see your usage in kWh

2) Make sure your provider won’t charge you to break your existing contract

3) Use comparison sites approved by Ofgem’s Confidence Code

4) Compare the latest deals and choose the best one for you

5) Consider different suppliers of duel deals for your gas and electricity

6) Choosing an online tariff and paying by direct debit could save you extra money




Fighting Against the ‘Big 6’ Energy Providers – iConn Property Management, Canterbury


Prices have been increasing by the ‘Big Six’ energy providers with the price of gas and electricity going up at three times the rate of inflation. With this in mind, now is the best time to switch by considering a cheap fix to fight future price hikes, according to

According to Lucinda Beeman from ‘Your’,


Research by the regulator found that an estimated 21 million Britons do not shop around for their energy provider, despite the potential to save hundreds. One in four bill payers felt that shopping around for energy would be too much of a hassle, while almost half (45 per cent) said they do not think they would save much money – a misconception, according to Ofgem’s research – as Londoners save an average of £50 a month, Welsh residents save £44, and those in the North East save £43. Dermot Nolan, chief executive at Ofgem, said: “We shop around and compare prices for many things in life, yet we often don’t think to do the same when it comes to our energy bills. Previously people found it difficult to compare tariffs, but the recent reforms have changed things for the better. Edward Davey, Secretary of State for Energy, added: “Having made the switch myself, I would encourage anyone who hasn’t already done so to check whether their current supplier is giving them the best deal – and if it isn’t, switch.


In line with the above, has created a comparison page, which can help you find the cheapest deal going forward. Visit and you’ll be able to find out whether you are overpaying or not, and more importantly, find the best tariff to suit you.




Money Saving Expert;,


The Guardian;


How to avoid Condensation & Damp, iConn Property Management Canterbury


Samantha Hooper, Lettings Negotiator at iConn Property Management writes;

Autumn season has arrived and we have been experiencing a lot of rain over the last few days!  At this time of year, our tenants start drying clothes inside their homes, which later down the line can result in damp / condensation build up in the property.  Here’s a few tips on how to avoid this common problem!


Open bedroom windows when you go to bed at night; a 10mm gap will do. If it really is too cold to do this, wipe the condensation off the windows first thing in the morning, but please do not put the cloth you used on the radiator to dry as this will create more condensation.


Ensure full use of extractor or ventilation fans. Where these are not provided, open a window after bathing or showering to give the steam and damp air a chance to escape. Wipe windows, walls and mirrors to remove condensation (a microfiber cloth is the most efficient means of doing this), and dry the shower tray or bath. Keep the door closed while the bathroom is in use to prevent the steam escaping to other parts of the house.


When cooking, cover pans. Use exactor or ventilation fans where provided. If you do not have an automatic kettle, take care to ensure it is not left boiling. These precautions will help to reduce steam and therefore moisture in the air. Keep the door closed while the kitchen is in use to prevent the steam escaping to other parts of the house.


Where there are chimneys, do not block them up. If a wall appears to be damp, do not put furniture right up against it; allow some circulation of air.


Make sure that any ventilation bricks or openings in the building are not obstructed.


Keep glass as clear of condensation as you can. Wipe away any moisture that has formed using a soft cloth. Leave open any ”trickle” vents in double glazed units. Get into the habit of opening windows to keep moisture content in the air down and to air the property when you can.


Avoid drying clothes on radiators. Tumble dryers should be vented to the outside, unless fitted with a condenser.


Provide a reasonable level of heating (no less than 10°C in an unused area, or 16C if in use); cold rooms are susceptible to condensation. Remember, the best way to heat a room and avoid condensation is to maintain a low level of warmth throughout the day rather than to turn the heating off while you are out and put it on at a high level when you return home.


Portable gas and paraffin heaters can create a significant amount of damp and condensation within properties. Please do not use these types of heaters unless you have permission from your landlord or property manager.


Mildew may be removed from clothes by using a dry cleaning process.


Remove and kill mould by wiping the affected area(s) with a fungicide which carries a Health and Safety Executive approval number, precisely following the manufactures instructions. Alternatively a mild bleach solution will have the desired effect, but do test on a small area first.

Do not disturb mould by vacuuming or brushing as this can give rise to respiratory complaints.



Wedding Announcement and Congrats!! iConn Property Management, Canterbury


Iris O’Connell, Managing Director at iConn Property Management writes;

A huge congratulations to our Accounts Coordinator, Samantha Douglas who tied the knot to Shaun Burgess this month! We hope you had a fantastic day, and we wish you lots of happy years together! :)







Staff success! iConn Property Management Canterbury


Iris O’Connell, Managing Director at iConn Property Management writes;

We are pleased to announce that our Property Manager Tanya MacLeod has recently passed all four units of the NFOPP Level 3 Qualification for the Technical Award in Residential Letting & Property Management, and our Lettings Negotiator, Sam Macdonald is also on her way and passed the first unit towards her qualification last week!  Well done to both of you!


Be safe this summer! iConn Property Management, Canterbury


Tanya MacLeod, Property Manager at iConn Property Management writes:

This article from the Association of Residential Letting Agents (ARLA) is a very interesting and informative read.

With millions of Britons planning to holiday in the UK this year the Gas Safety Register are again urging the public to stay safe from the dangers of carbon monoxide (CO) poisoning from charcoal and gas barbecues, as well as potential risks from camping equipment and gas appliances in holiday accommodation.
The Gas Safety Register have produced leaflets, posters, web banners and article copy to advise people how to stay safe while on holiday, attending a music festival, sporting event or any one of the hundreds of things the Great British public get up to in their leisure time.

BBQ’s have been linked to several campsite deaths caused by carbon monoxide poisoning. Carbon monoxide is a highly poisonous substance which is created when ­fossil fuels such as gas and solid fuels like charcoal and wood fail to combust fully due to a lack of oxygen. You can’t see it, taste it or smell it but it can kill quickly with no warning.

If you’re planning on using a BBQ, whether it’s a disposable one, gas or charcoal make sure you keep yourself safe and don’t put yourself at risk of carbon monoxide poisoning. Follow these top tips for BBQ safety:

  • Never take a smouldering or lit BBQ into a tent, caravan or cabin. Even if you have finished cooking your BBQ should remain outside as it will still give off fumes for some hours after use.
  • Never use a BBQ inside to keep you warm
  • Never leave a lit BBQ unattended or while sleeping
  • Place your cooking area well away from your tent. Always ensure there is an adequate supply of fresh air in the area where the BBQ is being used.
  • Only use appliances in accordance with the operating instructions
  • Remember the signs and symptoms of carbon monoxide poisoning – headaches, dizziness, breathlessness, nausea, collapse and loss of consciousness. If concerned, seek medical advice.

If you’re using gas camping equipment follow these extra tips to help you stay safe:

  • Check that the appliance is in good order, undamaged and that hoses are properly attached and undamaged. If in doubt get the hoses replaced or don’t use it
  • Make sure the gas taps are turned off before changing the gas cylinder and do it in the open air
  • Don’t over-tighten joints
  • When you have finished cooking, turn off the gas cylinder before you turn off the BBQ controls – this means any gas in the hose and pipeline will be used up
  • Read the manufacturer’s instructions about how to check for gas escapes from hoses or pipework, e.g. brushing leak detection solution around all joints and looking for bubbles.
  • Never take a gas stove, light or heater into a tent, caravan or cabin unless it is a permanent fixture, installed and maintained correctly.

Take care this summer and don’t put yourself or your family at risk.

For more information or advice please visit or call 0800 408 5500.


Support Cancer Research UK!! iConn Property Management Cantebrury


Amy Chilvers, Lettings Negotiator at iConn Property Management writes;

Well done to our Lettings Negotiator, Sam Macdonald who did her bit for charity this month and ran the Race For Life in aid of raising money for an amazing cause, Cancer Research UK.  If you would like to make a donation, please feel free to donate online and show your support!

Mr O’Sullivan, Tenant guarantor with iConn Property Management



So many thanks for all your very professional advice and tremendously helpful information.

With thanks, and my best regards

Mr Gerard O’Sullivan


First Aid Training, iConn Property Management, Canterbury


Tanya Macleod, Property Manager at iConn Property Management writes;


In April, two members of staff attended their annual First Aid Training Course and I’m pleased to announce that they both passed with flying colours!  Congratulations to Iris O’Connell, Managing Director and Sam Douglas, Accounts Coordinator! We are in safe hands for another year!! :)




Current student lettings market, iConn Property Management Canterbury


Sam Macdonald, Lettings Negotiator of iConn Property Management writes;


Information to landlords – iConn have noticed a rapid change to the student market this year which has been an accumulation of increased University accommodation, high University fees and a considerable reduction in UK and International students applying for places; which in turn has produced an unexpected high level of properties left on the market.

Normally at this time of the year most of our student properties have been Let for the next academic year.

We have been in discussions with other local agents whom are experiencing the exact same scenario and are looking at ways to attract those students that are still looking for accommodation.

What we are proposing to do is to reduce our administration fees for the students; making it more affordable for them at the start of the application process.   A further option is to adjust the rental figure in order to become more competitive.

There will of course still be students that have not secured a property as of yet and those students that will come through the clearing process later in the year once their course has been confirmed.

We do not want to alarm you at this stage; however the purpose of this letter is to forewarn you of the situation and to agree a plan of action now in order to secure a tenancy going forward.

We would normally advise our Landlords to increase their rental income but with the high level of stock still on the market, an alternative solution must be found in order to secure you revenue for the next academic year.

If you would like any further information regarding this, please feel free to contact our office on 01227 765008.



Changes to the EPC Rules – Update from January 2013


Iris O’Connell, Managing Director for iConn Property Management writes:

Within the industry we are used to regulations being changed and updated but none so much as the requirements of the EPC (energy performance certificate).

I have detailed the amendments below for your information and future reference.

Changes to the EPC rules

Changes to the rules from 9th January 2013, include

  • Agents must ensure that an EPC (Energy Performance Certificate) has been commissioned before they can market a property for rent.
  • From 9th January 2013, when a building or building unit is offered for sale or rent, the energy rating must be stated in “commercial media” (includes adverts and the internet) where one is available.
  • There is no longer a requirement to attach the front page of the EPC to any written materials.
  • The EPC must be ‘made available’ in copy form to prospective tenants at the earliest opportunity and at the latest, before entering into a contract. When the letting is finalised, the EPC must be given free of charge to the tenant.



Census Information and Findings – For Landlords


Vicky Owen, Office Manager for iConn Property Management writes:

I recently came across an article online regarding the recent census and the meaning behind the findings, I think it is a really useful tool for Landlords to understand for their current or furture investments:

The 2011 census highlighted that the cost for private tenants  in renting unfurnished properties (including the cost of rent together with fuel and power) has increased by 60% in the last 10 years, whereas their gross incomes have only increased by 31% in the same period.

The pressure to pay rent and meet all other outgoings has intensified and Shelter reported earlier in January that  1.4 million people in Britain are falling behind with their rent or mortgage payments.

According to a recent YouGov survey the number of people struggling to pay their rent or mortgage each month has increased by 44% over the past year, to 7.8 million people.

Their research also revealed that over the past year:

  • Almost a million people used a payday loan to help pay their rent or mortgage.
  • 2.8 million people used an unauthorised overdraft to help pay their rent or mortgage and of those 10% did so every month.

These uncomfortable statistics highlight the need for letting agents and landlords to carry out thorough checks on applicants when letting a property, including:

  • Obtain a credit check – Individuals with good credit histories are generally good tenants.
  • Obtain landlords and employment references.
  • If you have any doubts on the applicants ability to afford the rent, ask them to provide further proof, for example copies of payslips or a minimum of 6 months bank statements.
  • Arrange insurance cover for legal expenses and rent protection should the tenant default on the rent. LetRisks offers a wide choice of innovative solutions for protecting landlords against unpaid Rent to suit a variety of landlord pockets. Legal Expenses of up to £50,000 to obtain possession comes as standard with all policies and we can help recover unpaid rents.


Christmas Fault Reporting for iConns Managed Properties



Wedding Announcement – iConn Property Management’s Vicky Cranthorne ties the knot :)


Iris O’Connell, Managing Director of iConn Property Management writes:

























iConn Property Management are pleased to announce the marriage of our colleague Vicky Cranthorne to Colin Alun Owen.

Some of our clients and tenants may have noticed the name change already! 😉

Thank you to the new Mr & Mrs Owen for sharing their magical day with us and we wish you much love and happiness for the future.



The Body Shop, Canterbury & iConn Property Management, Canterbury Letting Agent


Iris O’Connell, Managing Director of iConn Property Management writes:

iConn works very closely with the Body Shop in Canterbury and supports their ethos.

They source raw ingredients from all around the world and their products are 100% vegetarian.

The Body Shop trades fairly and THEY NEVER TEST ON ANIMALS!!  So….keep a beautiful face, body and mind and buy from the Body Shop.

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