Posts tagged houses to rent in canterbury

August bank holiday opening times – iConn Property Management, Canterbury


***BANK HOLIDAY OPENING TIMES***The office of iConn will be open Saturday 29th August between the hours of 9am and 1pm and closed Sunday 30th August and Monday 31st August. We will reopen on Tuesday 1st September at 9am. Please see our website on the link below for our out of hours contact details:…/out-of-hours-contact.php


Rooms available for professionals – iConn Property Managament, Canterbury


Calling all professionals looking for a room available in a shared house! We have rooms located in Gordon Road, Tudor Road, Sturry Road, Old Park Avenue and Castle Street ranging from £310 PCM to £358 PCM! Call us today to organise a viewing!


How to avoid Condensation & Damp, iConn Property Management Canterbury


Samantha Hooper, Lettings Negotiator at iConn Property Management writes;

Autumn season has arrived and we have been experiencing a lot of rain over the last few days!  At this time of year, our tenants start drying clothes inside their homes, which later down the line can result in damp / condensation build up in the property.  Here’s a few tips on how to avoid this common problem!


Open bedroom windows when you go to bed at night; a 10mm gap will do. If it really is too cold to do this, wipe the condensation off the windows first thing in the morning, but please do not put the cloth you used on the radiator to dry as this will create more condensation.


Ensure full use of extractor or ventilation fans. Where these are not provided, open a window after bathing or showering to give the steam and damp air a chance to escape. Wipe windows, walls and mirrors to remove condensation (a microfiber cloth is the most efficient means of doing this), and dry the shower tray or bath. Keep the door closed while the bathroom is in use to prevent the steam escaping to other parts of the house.


When cooking, cover pans. Use exactor or ventilation fans where provided. If you do not have an automatic kettle, take care to ensure it is not left boiling. These precautions will help to reduce steam and therefore moisture in the air. Keep the door closed while the kitchen is in use to prevent the steam escaping to other parts of the house.


Where there are chimneys, do not block them up. If a wall appears to be damp, do not put furniture right up against it; allow some circulation of air.


Make sure that any ventilation bricks or openings in the building are not obstructed.


Keep glass as clear of condensation as you can. Wipe away any moisture that has formed using a soft cloth. Leave open any ”trickle” vents in double glazed units. Get into the habit of opening windows to keep moisture content in the air down and to air the property when you can.


Avoid drying clothes on radiators. Tumble dryers should be vented to the outside, unless fitted with a condenser.


Provide a reasonable level of heating (no less than 10°C in an unused area, or 16C if in use); cold rooms are susceptible to condensation. Remember, the best way to heat a room and avoid condensation is to maintain a low level of warmth throughout the day rather than to turn the heating off while you are out and put it on at a high level when you return home.


Portable gas and paraffin heaters can create a significant amount of damp and condensation within properties. Please do not use these types of heaters unless you have permission from your landlord or property manager.


Mildew may be removed from clothes by using a dry cleaning process.


Remove and kill mould by wiping the affected area(s) with a fungicide which carries a Health and Safety Executive approval number, precisely following the manufactures instructions. Alternatively a mild bleach solution will have the desired effect, but do test on a small area first.

Do not disturb mould by vacuuming or brushing as this can give rise to respiratory complaints.



Wedding Announcement and Congrats!! iConn Property Management, Canterbury


Iris O’Connell, Managing Director at iConn Property Management writes;

A huge congratulations to our Accounts Coordinator, Samantha Douglas who tied the knot to Shaun Burgess this month! We hope you had a fantastic day, and we wish you lots of happy years together! :)







Staff success! iConn Property Management Canterbury


Iris O’Connell, Managing Director at iConn Property Management writes;

We are pleased to announce that our Property Manager Tanya MacLeod has recently passed all four units of the NFOPP Level 3 Qualification for the Technical Award in Residential Letting & Property Management, and our Lettings Negotiator, Sam Macdonald is also on her way and passed the first unit towards her qualification last week!  Well done to both of you!


Student V Council Tax, iConn Property Management, Canterbury


Sam Douglas; Accounts Coordinator at iConn Property Management writes;


We have recently noticed that Canterbury City Council have changed the rules regarding Council Tax exemption for students!  Canterbury City Council are now charging students for council tax from the date that their university course expires, up until the end of their tenancy.

For more information, please contact the Council on 01227 862 300 or email them:


Be safe this summer! iConn Property Management, Canterbury


Tanya MacLeod, Property Manager at iConn Property Management writes:

This article from the Association of Residential Letting Agents (ARLA) is a very interesting and informative read.

With millions of Britons planning to holiday in the UK this year the Gas Safety Register are again urging the public to stay safe from the dangers of carbon monoxide (CO) poisoning from charcoal and gas barbecues, as well as potential risks from camping equipment and gas appliances in holiday accommodation.
The Gas Safety Register have produced leaflets, posters, web banners and article copy to advise people how to stay safe while on holiday, attending a music festival, sporting event or any one of the hundreds of things the Great British public get up to in their leisure time.

BBQ’s have been linked to several campsite deaths caused by carbon monoxide poisoning. Carbon monoxide is a highly poisonous substance which is created when ­fossil fuels such as gas and solid fuels like charcoal and wood fail to combust fully due to a lack of oxygen. You can’t see it, taste it or smell it but it can kill quickly with no warning.

If you’re planning on using a BBQ, whether it’s a disposable one, gas or charcoal make sure you keep yourself safe and don’t put yourself at risk of carbon monoxide poisoning. Follow these top tips for BBQ safety:

  • Never take a smouldering or lit BBQ into a tent, caravan or cabin. Even if you have finished cooking your BBQ should remain outside as it will still give off fumes for some hours after use.
  • Never use a BBQ inside to keep you warm
  • Never leave a lit BBQ unattended or while sleeping
  • Place your cooking area well away from your tent. Always ensure there is an adequate supply of fresh air in the area where the BBQ is being used.
  • Only use appliances in accordance with the operating instructions
  • Remember the signs and symptoms of carbon monoxide poisoning – headaches, dizziness, breathlessness, nausea, collapse and loss of consciousness. If concerned, seek medical advice.

If you’re using gas camping equipment follow these extra tips to help you stay safe:

  • Check that the appliance is in good order, undamaged and that hoses are properly attached and undamaged. If in doubt get the hoses replaced or don’t use it
  • Make sure the gas taps are turned off before changing the gas cylinder and do it in the open air
  • Don’t over-tighten joints
  • When you have finished cooking, turn off the gas cylinder before you turn off the BBQ controls – this means any gas in the hose and pipeline will be used up
  • Read the manufacturer’s instructions about how to check for gas escapes from hoses or pipework, e.g. brushing leak detection solution around all joints and looking for bubbles.
  • Never take a gas stove, light or heater into a tent, caravan or cabin unless it is a permanent fixture, installed and maintained correctly.

Take care this summer and don’t put yourself or your family at risk.

For more information or advice please visit or call 0800 408 5500.


Support Cancer Research UK!! iConn Property Management Cantebrury


Amy Chilvers, Lettings Negotiator at iConn Property Management writes;

Well done to our Lettings Negotiator, Sam Macdonald who did her bit for charity this month and ran the Race For Life in aid of raising money for an amazing cause, Cancer Research UK.  If you would like to make a donation, please feel free to donate online and show your support!

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New member of the iConn Team!


Iris O’Connell, Managing Director of iConn Property Management writes:

I am pleased to introduce a new member staff who will be working alongside Sam Macdonald in the lettings team.  Amy Chilvers is our new Lettings Negotiator and has previously worked in Lettings & Property Maintenance for over 18 months.

If you have any tenancy queries, you can contact Amy on:












Changes to your waste collection in Canterbury – iConn Property Management








Tanya MacLeod, Property Manager at iConn Property Management writes;

Canterbury City Council have introduced some changes to the collection of waste in Canterbury recently.

The Canterbury City Councils website states;


Changes to your waste collection service

In the summer we will be making some changes to the waste collection service. We will be picking up your food waste every week and collecting glass every two weeks. To complement the new service we will be giving you some new bins and boxes.

Once we’ve delivered your bins, your first collection will take place on your next scheduled recycling day. That week, put out your blue lidded bin (glass, tins, cartons and plastics) with your red insert box (paper and card) inside along with your food waste caddy. If you have a garden bin, put that out too.

Here is some useful information taken from the Canterbury City Council’s website which may help you with the new system;


What goes in my bins?

Black household waste bin

Your black wheeled bin is for household and food waste, and items which cannot be recycled.

Recycling sacks

You can recycle the following items in your clear sacks:

  • Cans, aerosols with nozzles removed and aluminium foil.
  • Paper, magazines, newspapers, catalogues and phone directories.
  • Wrapping paper (remove Sellotape).
  • Cardboard food boxes and egg cartons (flattened).
  • Toilet or kitchen roll inner cardboard.
  • Plastic drinks bottles, shampoo bottles, and washing up liquid      bottles.

If the wrong materials are found in the sack, it will not be collected.

Please remember to flatten boxes, wash and squash plastic bottles and remove lids, empty and rinse food containers, put materials loose in your clear recycling sack and tie securely. Secured bundles of cardboard and newspapers will be collected if placed beside recycling sacks.

Green lidded bin

You can place the following items in your green bin:

  • Grass cuttings, hedge clippings, dead plants and weeds.
  • Cut flower and shrub prunings.
  • Bark, leaves and small twigs.
  • Branches (Up to 4cm thick).

We will not empty bins which contain the following:

  • Stone, concrete, timber or builder’s waste.
  • Glass, plastic, metal, paper or cardboard.
  • Plant pots, soil or turf.
  • Household rubbish and food waste.


You can also find more information regarding this matter on their website,










Competition Time!! Win £200 cash, iConn Property Management






Mr O’Sullivan, Tenant guarantor with iConn Property Management



So many thanks for all your very professional advice and tremendously helpful information.

With thanks, and my best regards

Mr Gerard O’Sullivan


First Aid Training, iConn Property Management, Canterbury


Tanya Macleod, Property Manager at iConn Property Management writes;


In April, two members of staff attended their annual First Aid Training Course and I’m pleased to announce that they both passed with flying colours!  Congratulations to Iris O’Connell, Managing Director and Sam Douglas, Accounts Coordinator! We are in safe hands for another year!! :)



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Easter Student Admin Fee Sale – iConn Letting Agent Canterbury



Changes to the EPC Rules – Update from January 2013


Iris O’Connell, Managing Director for iConn Property Management writes:

Within the industry we are used to regulations being changed and updated but none so much as the requirements of the EPC (energy performance certificate).

I have detailed the amendments below for your information and future reference.

Changes to the EPC rules

Changes to the rules from 9th January 2013, include

  • Agents must ensure that an EPC (Energy Performance Certificate) has been commissioned before they can market a property for rent.
  • From 9th January 2013, when a building or building unit is offered for sale or rent, the energy rating must be stated in “commercial media” (includes adverts and the internet) where one is available.
  • There is no longer a requirement to attach the front page of the EPC to any written materials.
  • The EPC must be ‘made available’ in copy form to prospective tenants at the earliest opportunity and at the latest, before entering into a contract. When the letting is finalised, the EPC must be given free of charge to the tenant.



Census Information and Findings – For Landlords


Vicky Owen, Office Manager for iConn Property Management writes:

I recently came across an article online regarding the recent census and the meaning behind the findings, I think it is a really useful tool for Landlords to understand for their current or furture investments:

The 2011 census highlighted that the cost for private tenants  in renting unfurnished properties (including the cost of rent together with fuel and power) has increased by 60% in the last 10 years, whereas their gross incomes have only increased by 31% in the same period.

The pressure to pay rent and meet all other outgoings has intensified and Shelter reported earlier in January that  1.4 million people in Britain are falling behind with their rent or mortgage payments.

According to a recent YouGov survey the number of people struggling to pay their rent or mortgage each month has increased by 44% over the past year, to 7.8 million people.

Their research also revealed that over the past year:

  • Almost a million people used a payday loan to help pay their rent or mortgage.
  • 2.8 million people used an unauthorised overdraft to help pay their rent or mortgage and of those 10% did so every month.

These uncomfortable statistics highlight the need for letting agents and landlords to carry out thorough checks on applicants when letting a property, including:

  • Obtain a credit check – Individuals with good credit histories are generally good tenants.
  • Obtain landlords and employment references.
  • If you have any doubts on the applicants ability to afford the rent, ask them to provide further proof, for example copies of payslips or a minimum of 6 months bank statements.
  • Arrange insurance cover for legal expenses and rent protection should the tenant default on the rent. LetRisks offers a wide choice of innovative solutions for protecting landlords against unpaid Rent to suit a variety of landlord pockets. Legal Expenses of up to £50,000 to obtain possession comes as standard with all policies and we can help recover unpaid rents.



Student Lettings List for 2013-2014 for Canterbury is released


Sam Macdonald, Lettings Negotiator at iConn Property Management writes:

Our new lettings list for July 2013 – June 2014 is now available, click on the image below to view in full :)

Early signs show a busy student market for this year so are not expecting these properties to be on the market for long.

























Wedding Announcement – iConn Property Management’s Vicky Cranthorne ties the knot :)


Iris O’Connell, Managing Director of iConn Property Management writes:

























iConn Property Management are pleased to announce the marriage of our colleague Vicky Cranthorne to Colin Alun Owen.

Some of our clients and tenants may have noticed the name change already! 😉

Thank you to the new Mr & Mrs Owen for sharing their magical day with us and we wish you much love and happiness for the future.


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Maintenance Tips and Advice for Tenants


Sam Douglas, for iConn Property Management writes:

These tips listed in our welcome packs may come in useful for some of our tenants:

Washing Machines

Please clean your filter regularly on your washing machine, normally located on the front at the bottom of the machine.  This is often the cause for the washing machine to stop working or stop draining properly.  Also ensure you do not over fill the powder drawer.


Please clean the filter regularly as failure to do so is likely to cause the tumble dryer to overheat and stop working.

If any other electrical appliances fail to function correctly, please call the office and we will organise for the appliance to be repaired, replaced or removed.

Light Bulbs and Shades

It is the responsibility of the tenants to replace light bulbs when they have blown and to replace any damaged shades when they leave.

Pictures and posters.

We appreciate that tenants may wish to put pictures and posters up, however please be aware that using substances like blu tac may cause damage to the wall covering or paint work. You are responsible for any repairs required when you leave.

Windows and Curtains

Please ensure that all windows are closed when the property is unattended.  You can be sure that insurance companies will not pay out if windows are left open and you have been broken into when you have left the property unsecure.

Heat sensors and smoke detectors.

They are not to be removed, disconnected or the batteries taken out.  If the batteries fail, you are responsible for replacing them.  Please note that disconnecting or removing the batteries long term will invalidate any insurance taken out by yourselves or the landlord.

Pest Control

Any issue with infestation i.e. wasp nests, bees nest, mice etc are the responsibility of the tenant. The issue should be reported directly to the environmental department at Canterbury City Council.  Please do not encourage any unwanted pets by leaving rubbish inside or outside the property long term.  It can be costly for a contractor to be called out to sort such issues and on top of that, there are obvious health implications to consider.  You will be charged if we have to send out a contractor.

Guttering & Drains

All guttering and drain maintenance for the property is again the responsibility of the tenants as laid out in the tenancy agreement.

Drains block very easily, most common causes are food and oil being put down the kitchen sink and hair from showers and baths.  Last year we had numerous reports of blocked drains; all reports were caused by tenants and in all cases the tenants had to pay the bill as they were responsible for causing the problem.


Tenants are reminded that there is to be NO SMOKING inside of the property

Property Inspections

If iConn manages the property, your Landlord has instructed us to carry out periodic property inspections. The inspections are to ensure that the property is being looked after by yourself and for any maintenance repairs that may be required as part of your Landlord’s obligations. We will write to you in advance notifying you of any inspections that may be due, giving you the opportunity to be present whilst the inspection is being carried.



Common Questions from Tenants (Canterbury Lettings)


Sam Macdonald, Lettings Negotiator for iConn Property Management writes:

ARLA (Association of Residential Letting Agents) supplies lots of answers to common questions which tenants might need to know.

This link takes tenants direct to their website:

Here is one of the questions I spotted earlier which I thought would be useful to know:

What About Rights Of Access To The Property, What Are The Rules?

A landlord, or his agent, or someone authorised to act on his behalf has a right to view the property to assess its condition and to carry out necessary repairs or maintenance at reasonable times of the day. The law says that a landlord or agent must give a tenant at least 24 hours prior notice in writing (except in an emergency) of such a visit. Naturally, if the tenant agrees, on specific or odd occasions to allow access without the 24 hours prior written notice, that is acceptable. [A clause in the tenancy agreement which tries to diminish or over-ride a tenant’s rights in this respect would be void and unenforceable.]

iConn Property Management Sponsers Kent Student Law Society – Univeristy of Kent, Canterbury


We are pleased to announce that iConn are sponsors of the ‘Kent Student Law Society’

They are one of the largest societies on the University of Kent’s Canterbury Campus and represent students who study Law.















FAQ – Student Tenancy Question – Utility Bills (iConn Canterbury Lettings)


What do we do about house bills?

Often students will ask us how much their bills will be, it is very hard to say as obviously your bills are based on your usage….so if you have the lights on a lot, a telly in each room, heating on constant and nice hot baths everyday your bills are going to be higher then the house that are more conscientious of their usage.

Our advice would be to all sit down when you arrive and work out a budget to all put in a pot each month. You will need to consider your gas, electric, water rates and TV license payments then any additional extras you would all like…telephone, internet, Sky TV, regular window cleaner or gardener?! Work out how much this will cost you on a monthly basis and then divide it by the number of housemates. Then as the bills come in you can review and adjust your costings accordingly. It’s a good idea to pay the same amount for your gas and electric each month as although you may not use the heating in the summer months your winter bills will be higher so it will even out over the year instead of being caught with a large bill at the end of winter. If you do want to pay more on a pay as you go basis then remember to always take meter readings as the bills comes in. Companies will often estimate your usage and so if you haven’t been there they may be charging you for more usage, if you call them with your actual meter readings they will adjust the bill and you will only ever pay for what you have actually used.

When your tenancy starts either your landlord or iConn will take meter readings for your gas and electric meters. If we complete your inventory we will notify the utility companies of your details and the bills will begin to arrive at the property in your name. If your landlord completes your inventory, either they will notify the companies or they will provide you with the details of who to call to complete this yourself.

Remember that you are responsible for bills from when your tenancy starts so just because you pay half rent over the summer months does not mean that bills will not accumulate over the summer months. Obviously your gas and electric bills will be minimal if you are not in occupation but other utilities like the water companies have a standard charge for the year and so there bill will still be payable.

If you are all students in your household you will be exempt from Council Tax. We will notify the council of your details but they will write to you separately when you arrive to confirm your details.

The Television Licence Fee is the responsibility of the tenant. You can arrange payment of a new license or transfer an old one by telephoning 0300 555 0281 or online at

Some properties have Sky Dishes installed; however they will not be activated.  If your property does not have a Sky Dish and you wish to have one installed, you must get permission from the landlord first by contacting us.  Once permission is granted, you are responsible for any installation costs, ongoing bills and any contract you have with sky.  You can contact Sky on 08705 800 874 or apply online

Most properties have telephone lines / internet connection already installed but they may not be activated when you arrive as the current tenants may take their line with them.  Due to data protection we are not allowed to organise the connection of the phone line for you.  Telephone lines are installed by BT and you can arrange connection/activation with them by calling 0800 800 150 or online at . This also applies to internet/Broadband connections.  There are many different providers some include, BT Internet, AOL, Tiscalli and Freeserve.


Digital Freeview TV Services


Vicky Cranthorne, Office Manager at iConn Property Management, Canterbury writes:

When reading the paper this week I noticed an advertisement to remind residents in our area to re-tune their TVs as changes are being made to the transmitter on the 27th June 2012.

Thought this information may be useful to some of you too:

Full details are on the website:


Canterbury Letting Agent iConn Wins Gold for 2012 :)


J.W – Landlord with iConn Property Management, Canterbury


The service I have had from iConn has been excellent.

What I rate most highly about iConn is their punctual correspondence, their ability to take the initiative in my interest, and their help with difficult problems.  Monthly statements from iConn have never been late and are always well explained, particularly when there are delays in payments from tenants or additional costs due to work on the flat.

Sometimes they need to act quickly, and as I live in London, they have acted very effectively with only a quick nod from me, saving me considerable time.

A year ago, I had a difficult tenant who refused to pay rent. iConn was enormously helpful in leading me through the legal process that recovered my money. They also provide me with very helpful information regarding my tax statements, and always respond promptly.

I have had the pleasure of working with the whole team at iConn, who work together in a very efficient manner, and would recommend them strongly to anyone seeking an efficient and friendly letting agency.

M & S Wanstall – Landlord with iConn Property Management, Canterbury


My wife and I invested some money into two properties for rent almost two years ago.  We had heard stories about bad tenants and the problems that could bring and so we were a little anxious.  Not having any previous experience as landlords we approached iConn Property Management and we were very much assured by their professionalism. 

iConn explained what was required but basically did all the work for us, including finding the right tenants, drawing up contracts and making sure we had the right insurance and safety certificates.  The company regularly carry out inspections of our properties and keep us informed.  In short, my wife and I can relax knowing that our properties are in good hands.  We would certainly recommend iConn Property Management to anyone who has property to rent. 

P – Landlord with iConn Property Management, Canterbury


My experience of iConn has been very good.  In comparison to the other two Agencies that I use the service provided by iConn is the best.  I am able to rely on the income arriving in my bank account on time and the statement arriving in the post.  I have also been alerted immediately to any maintenance needs and given good support in terms of getting quotations and then overseeing the work.  I am happy to commend iConn.

R.Bruce – Landlord with iConn Property Management, Canterbury


I have used iConn as my letting agent for over ten years and during that time I have been delighted with the level of service I have received. Over those years I have been consistently impressed with the professionalism and expertise shown by all iConn staff. I take the view that iConn has a very clear philosophy which includes providing a service second to none. I would recommend iConn to anyone with property to rent without reservation.

P.G – Landlord with iConn Property Management, Canterbury


We came to iConn from an agent that was always asking us to reduce rent and offering incentives to the tenants; because of this attitude we always felt that the agent was working for the tenant rather that us. We were pleasantly surprised with the complete reversal in the attitude to us with iConn. They are most professional in their attitude, but always there to help and give us advice, and nothing is too much trouble. They keep us up to date with emails and phone calls; the money side of the company is always professional and correct, which was not so our previous agents. We have never had a year when our houses are not let. Thanks to iConn we can relax and definitely get our ‘moneys worth’.

G& C. Morris – Landlord with iConn Property Management, Canterbury


I moved to iConn after many years with another letting agent and was immediately impressed by their professionalism and set up.  The team are friendly, engaging and helpful.  When on the very odd occasion I have had to rise an issue or concern regarding my tenancy, it is soon resolved in an effective and efficient manner.  Their communication is good and overall service is excellent.  It is a world apart from the service I had received from my previous agent.  Overall I am extremely content with their service, professionalism and overall letting package.  I am clear they are well ahead of their competitors and have recommended them to family and other landlords as a very satisfied customer and landlord!

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