Posts tagged deposit protection

Which deposit protection scheme should I use? iConn Property Management, Canterbury


Here at iConn we secure our tenancy deposits with the Tenancy Deposit Scheme (TDS). ARLA gives us a brief overview of the various deposit protection services available and the necessary links for more information:


The Tenancy Deposit Scheme (TDS)

The Tenancy Deposit Scheme (TDS) is an Insurance-based scheme run by an organisation called The Dispute Service and was established back in 2003 to provide independent dispute resolution and complaints handling for the lettings industry. It has been running a voluntary tenancy deposit scheme for use by regulated agents since that time and is backed by the three professional bodies for letting agents in the residential property sector, ARLA, NAEA and RICS. For more information visit the website or call 0845 226 7837.

Tenancy Deposit Solutions Ltd (TDSL)

Tenancy Deposit Solutions Ltd (TDSL) is an Insurance-based scheme; it is a new company set up as a partnership between the National Landlords Association and Hamilton Fraser insurance brokers. For more information visit the website

The Deposit Protection Service (DPS)

The Deposit Protection Service (DPS) is the sole Custodial scheme – the running costs of this scheme are funded entirely from the interest earned on all the deposits held by the scheme. The Custodial scheme is run by Computershare who have administered similar schemes for some years in other parts of the world, particularly Australia and New Zealand. For more information visit the website




How you can protect your deposit – iConn Property Management, Canterbury


Rightmove reveal a few handy tips in order to prevent losing your deposit at the end of your tenancy:

As a young professional, moving into your first rented property is an exciting time; exploring your new local area, buying a variety of brightly coloured decorative items for your various rooms and ‘investing’ in homely goods (slow cookers, smoothie makers etc.). You’ve made it! You have your own home!

Sadly though, the sting comes at the end of your tenancy, when it comes to getting back your deposit…

Many landlords and letting agents have had problems with tenants in the past so those contracts you signed, without scrutinising, at the start of your tenancy can sometimes come back to bite you at the end. So here’ some things to think about before you jump in, to ensure you glide happily into your next home:

Before you move in

At the start of your tenancy, go around your property with the landlord or letting agent and go through each point on the inventory, with particular attention to damages. Only sign the inventory when you are happy that everything is included. If they claim they will repair something which is broken, as it is not on the inventory, then follow the conversation up with an email so you have a paper trail. It is also worth recording the meter reading.

Take photographs of all rooms before you unpack (to show the condition in which you received the property) and of any particular issues or broken objects on check-in, preferably with a camera which displays the date, to prove when it was taken.

During your tenancy

At any point during your tenancy, if anything is broken or damaged which you cannot repair, such as damp or electrical faults, tell your landlord or letting agent as soon as possible. If you talk to them via phone, follow it up with an email so that, again, you have a paper trail. And, again, take photographs of any damages.

Moving out

On check-out, get out your contract and inventoryand read it thoroughly before you begin. If it states in your contract that you should professionally clean the property, do so and retain the receipt – as if the landlord disputes the standard then you have evidence. Adhere to any other conditions, such as defrosting the kitchen’s white goods, if it is in your contract.

You should leave the property in the same condition as you moved in, but your contract will state, and it is legally projected, that ‘fair wear and tear’ is completely expected and acceptable. Things which don’t class as ‘wear and tear’ and which you should sort out are, for example, damp around the grouting of sash windows, limescale around the bathroom and general dirt and grime. This should have been maintained by you throughout the tenancy and is therefore not acceptable to leave behind.

Before you leave, and preferably when you have moved out your belongings, take photographs of all of the rooms, as you did when you moved in. Also, take pictures of any problems or damages, which you will have, hopefully, discussed already with the landlord or letting agent. Remove all rubbish and belongings from the property, even if you don’t wish to take them on with you, and check your meter reading again.

It is definitely worth requesting to go over the check-out inventory with the landlord or letting agent. If they allow that, you can look at any issues together and any reductions from your deposit won’t be a surprise.

If, after following this advice, you do have any problems with retrieving your deposit, you can log an issue with the tenancy deposit scheme with which yours is registered, who will give you advice, guidance and, if it comes to it, mediate a fair communication between yourself, the landlord and the letting agent with all of the evidence you have – so the paper trail and photos you have will be handy – to decide what portion you will get back.

Moving house is a busy enough time, so taking a little time before, during and at the end of your tenancy to protect your deposit is well worth it to save you the hassle and bad taste left afterwards.

Don’t get stung! Get back your deposit and enjoy your new home.


iConn ensure all deposits are protected with an appropriate scheme. If you have any questions regarding the above, or cannot locate your inventory and wish to have a copy emailed out to you in preparation for your check out, please do not hesitate to contact the office on 01227 765008.



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New member of the iConn Team!


Iris O’Connell, Managing Director of iConn Property Management writes:

I am pleased to introduce a new member staff who will be working alongside Sam Macdonald in the lettings team.  Amy Chilvers is our new Lettings Negotiator and has previously worked in Lettings & Property Maintenance for over 18 months.

If you have any tenancy queries, you can contact Amy on:













First Aid Training, iConn Property Management, Canterbury


Tanya Macleod, Property Manager at iConn Property Management writes;


In April, two members of staff attended their annual First Aid Training Course and I’m pleased to announce that they both passed with flying colours!  Congratulations to Iris O’Connell, Managing Director and Sam Douglas, Accounts Coordinator! We are in safe hands for another year!! :)




Top Tips for Landlords from


Vicky Cranthorne, Office Manager from iConn Property Management writes:

Our friends from Propertyads  have provided us with their top tips for Landlords – Hope you find them useful.

Top tips for landlords considering buy-to-let properties

Buy-to-let properties can be an excellent way to supplement your income or your pension, and a little research and a bit of clever property market know-how can help you make the most out of your buy-to-let property. So if you’re considering adding a little extra to your pocket each month, here are our top tips for potential landlords looking at getting into buy-to-let properties.

1. Investigate the best area for good investment Before you buy a property, you have to think about what kind of tenant you want, and where you want to buy. Your rental property doesn’t even need to be in the same city! For example, buy-to-let properties in Sheffield and Canterbury, student cities, are a great investment. Each year new students arrive to study, and each year they need additional accommodation. Investing in a student area is an excellent idea when you’re looking for almost-guaranteed income. Much like student rental properties, investing in a business-oriented city near a financial district such as Canary Wharf in London will be a costly venture, but will also help you to secure a tenant relatively easily.

2. Decorate for demand to cater to your tenants Decorate and furnish your home according to your ideal tenant’s requirements. If you’ve bought a buy-to-let property in Canterbury, for example, make sure that each bedroom is furnished with a bed and a desk to allow multiple students to rent out the rooms. A large living room and plenty of storage space in the kitchen are also preferential, so make sure you don’t clutter it up with unnecessary décor.

3. Plan for empty flats As a landlord with a buy-to-let property, it’s important that you make financial provision for empty flats. If you’re unable to find a tenant you will still need to make mortgage repayments. Make sure you have access to funds if you need to do this. Another option would be to sign with a rental agency that guarantees rentals for your flats so that you’re always covered, or take out an insurance policy that insures you against non-payment of rent during a rental agreement.

 4. Write in increases to your tenancy agreements and set up a direct debit Make sure that you write in annual increase agreements in your tenancy contracts to make the most out of your rental property. Setting up a direct debit agreement will guarantee the rental income on a particular day (instead of collecting funds on different days each month when the tenant remembers to pay)

5. Protect your property with insurance Landlord’s insurance can help you protect yourself against unpaid rental, theft by tenants, or damage to a property due to tenant negligence or weather damage. A good insurance policy is a good investment when you’re in the landlord market to make money out of your buy-to-let property – especially if it is situated in a different city to your own residence

If you are looking to grow your portfolio or first time invest into the property market in the Canterbury area please contact us for free independent advice.

P.G – Landlord with iConn Property Management, Canterbury


We came to iConn from an agent that was always asking us to reduce rent and offering incentives to the tenants; because of this attitude we always felt that the agent was working for the tenant rather that us. We were pleasantly surprised with the complete reversal in the attitude to us with iConn. They are most professional in their attitude, but always there to help and give us advice, and nothing is too much trouble. They keep us up to date with emails and phone calls; the money side of the company is always professional and correct, which was not so our previous agents. We have never had a year when our houses are not let. Thanks to iConn we can relax and definitely get our ‘moneys worth’.

A&K – Tenants with iConn Property Management, Canterbury


We have been using iConn Property Management Ltd for the past three years.  We have always found the staff incredibly helpful with all enquiries we’ve had.

They provide a very professional and friendly service.  If ever we have a problem or issue it is always resolved in a matter of hours where other agencies in the past have taken much longer even to acknowledge the issue.  Having built up a rapport with the staff, it makes it easier for all when looking for a new property as the team already know our likes and dislikes.

We have always received a quality service from iConn.  They care about you, your situation and how you want to live, they don’t just forget about you when you sign the contract.  We would recommend them to anyone looking for a Property Management / Lettings company

L.Martin – Landlord with iConn Property Management, Canterbury


We have 2 properties which have been let by iConn since around 2005. I only have positive words to say about iConn, the staff that we have contact with (namely Vicky) is always helpful, friendly and efficient. Any problems have been dealt with professionally and swiftly and therefore we have the utmost confidence in them. I also know that they are helpful to our tenants. We have the pick of lettings agents here in Canterbury, but as we receive such an excellent service, I have no reason to move my business elsewhere – a completely satisfied customer on all counts!

Mr. Zain – Landlord with iConn Property Management, Canterbury


The service level of iConn in terms of professional communication on all matters from tenancy agreement, proactive property inspections, quotations for works required etc. and looking after the landlords interest as if the property is their own is better than I have experienced from any other letting agent. With iConn’s managed services package I’m confident our properties are in good hands and therefore have not had to visit our properties that are managed by them for the last 8 years.

T & A. Watkins – Landlord with iConn Property Management, Canterbury


Although we are new clients of iConn Property Management we have been impressed by their knowledge of legislation governing the rental market.

Having been badly let down by our previous agent we immediately felt that iConn offered a professional and more importantly a ‘caring’ service.  The advice and assistance (given free) in resolving our previous difficulties was first class and enabled a smooth transition in the takeover of our property. The staff are well versed in customer relations and provide a competent efficient and friendly service.   In comparison to the services other agencies provide iConn are market leaders.  We look forward to enjoying a long and happy business relationship with them

N. Summerfield – Landlord with iConn Property Management


iConn Property Management have always provided a top quality service, I have let my property through them for over four years and I hope there will be many more years to come. They maintain an honest approach and always keep my informed as to the progress of letting my property. Over the four years there has never been a void period and this is down to hard working fully trained staff and quality marketing. I will certainly not be using any other agent and would recommend iConn to any Landlord.

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TDS Changes of Legislation – Timescale for Registering Deposits. (Canterbury Letting Agent)


Sam Douglas, Accounts Co-Ordinator for iConn Property Management writes:

The Localism Act comes into force on April 6th 2012 and makes an important change to the timescale for protecting deposits.

The timescale for registering deposits and serving Prescribed Information has increased from 14 to 30 days – but the 30 days is an absolute deadline. 

Our prescribed information will be updated in our current tenancy agreements and terms of business and this change will only really affect tenancies created after the 6th April but  current clients may wish to take note of these changes for any future tenancies.

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Advice on Condensation Problems


Sam Douglas, Accounts Co-ordinator for iConn Property Management writes:

Double glazing and improved insulation means we have warmer houses, but unless a property is adequately ventilated, it can become damp. We ask all tenants to ensure that our properties are sufficiently ventilated by taking a few simple precautions stated below in order to avoid condensation and the build-up of damp.

BEDROOMS Open bedroom windows when you go to bed at night; a 10mm gap will do. If it really is too cold to do this, wipe the condensation off the windows first thing in the morning, but please do not put the cloth you used on the radiator to dry as this will create more condensation.

SHOWER/BATHROOM Ensure full use of extractor or ventilation fans. Where these are not provided, open a window after bathing or showering to give the steam and damp air a chance to escape. Wipe windows, walls and mirrors to remove condensation (a microfiber cloth is the most efficient means of doing this), and dry the shower tray or bath. Keep the door closed while the bathroom is in use to prevent the steam escaping to other parts of the house.

KITCHEN When cooking, cover pans. Use exactor or ventilation fans where provided. If you do not have an automatic kettle, take care to ensure it is not left boiling. These precautions will help to reduce steam and therefore moisture in the air. Keep the door closed while the kitchen is in use to prevent the steam escaping to other parts of the house.

LIVING AREAS Where there are chimneys, do not block them up. If a wall appears to be damp, do not put furniture right up against it; allow some circulation of air.  

GENERAL Make sure that any ventilation bricks or openings in the building are not obstructed.

WINDOWS Keep glass as clear of condensation as you can. Wipe away any moisture that has formed using a soft cloth. Leave open any ”trickle” vents in double glazed units. Get into the habit of opening windows to keep moisture content in the air down and to air the property when you can.

LAUNDRY Avoid drying clothes on radiators. Tumble dryers should be vented to the outside, unless fitted with a condenser.

HEATING Provide a reasonable level of heating (no less than 10°C in an unused area, or 16C if in use); cold rooms are susceptible to condensation. Remember, the best way to heat a room and avoid condensation is to maintain a low level of warmth throughout the day rather than to turn the heating off while you are out and put it on at a high level when you return home.

PORTABLE HEATERS Portable gas and paraffin heaters can create a significant amount of damp and condensation within properties. Please do not use these types of heaters unless you have permission from your landlord or property manager.

REMEDIES Mildew may be removed from clothes by using a dry cleaning process. Remove and kill mould by wiping the affected area(s) with a fungicide which carries a Health and Safety Executive approval number, precisely following the manufactures instructions. Alternatively a mild bleach solution will have the desired effect, but do test on a small area first. Do not disturb mould by vacuuming or brushing as this can give rise to respiratory complaints.

Happy Christmas from all at iConn Property Management, Canterbury!! :)






Advice for Potential Landlords looking to invest in property…


Vicky Cranthorne, Office Manager for iConn Property Management writes:

ARLA (Association of Residential Letting Agents) provides this useful article for potential Landlords looking to invest in property…

Think of buying to let as a medium to long term investment.
Seek advice from an ARLA letting agent on local market demands.
Get your sums right. Will the rent cover borrowings and costs, after allowing for void periods?
Decorate, fit out and furnish to high quality standards, especially kitchens and bathrooms, to attract the best tenants and let quickly every time.
Use an ARLA member as your letting agent. They are bonded, hold Professional Indemnity Insurance to required standards, have staff trained to ARLA’s competency standards and are kept up to date with the latest legal and regulatory requirements.
Let personal taste cloud your judgement. Be sure the property you choose meets market requirements.
Purchase anything with potential maintenance problems like a lot of woodwork or large gardens. It will add nothing to the rental value and cost a lot to keep up.
Think that the running of an investment property to let can be left to friends or relatives in your absence. Tenants require a full management service.
Use off-the-shelf tenancy agreements from HMSO or law stationers, or forget to issue the right notices or fail to have a proper inventory and condition report made before a tenant moves in. Leave all documentation to a professional agent.
Furnish with second hand furniture or cast-off soft furnishings. These will probably contravene the Furniture and Furnishing Regulations.


Tenancy Deposit Service


Vicky Cranthorne M.A.R.L.A, Office Manager for iConn Property Management writes:

Most landlords and tenants are aware of the change in legislation in April 2007 which requires landlords to hold their tenants deposits within a secured scheme. At iConn we use the Tenancy Deposit Scheme – (TDS).

Our tenants and landlords may find this website useful as it provides the guidelines and processes involved when using the TDS. – For landlords – For Tenants.

R.Bruce – Landlord with iConn Property Management


My properties have been managed by iConn for almost ten years. During that time they have invariably found good tenants and always kept both my properties fully tenanted. They are thoroughly professional and experienced and have always advised me superbly as to what the best action to take is. They are a strong team of talented individuals who provide an excellent service. i have many friends who rent through other agents and their experiences confirm to me that iConn is a great choice.

D&B.Colthurst – Landlord with iConn Property Management


We have used iConn for more than two years now and have been very impressed with their service.  They have been very efficient at finding us tenants and when an issue arose with one set of tenants, they resolved it successfully through negotiation with the tenants in a timely and professional manner.  All our contacts with the office have been friendly and constructive.  We wouldn’t hesitate to recommend their services to other landlords.


AST Threshold: Increase to £100k


Iris O’Connell M.A.R.L.A, Managing Director for iConn Property Management writes:

From the 1st October 2010, the maximum rent for an assured or assured shorthold will be increased from £25,000 to £100,000 per annum. The change relates to England only at this stage. 

The effect of this change is to bring additional tenancies into tenancy deposit protection (TDP) regulation. Tenancies created on or after 1 October where the annual rent is £100,000 or less, will be assured shorthold tenancies (in most cases) within the terms of the Housing Act, 1988. Clearly TDP will apply. 

If a Landlord renews by granting a new tenancy on or after 1 October 2010, the position is clear. The deposit will need to be protected within 14 days of the grant and prescribed information served in accordance with scheme rules. Such a grant has the effect of surrendering the existing tenancy and a new tenancy has been granted (this is called a surrender and re-grant by operation of law. In this scenario, the deposit has technically been repaid to the tenant under the old tenancy and the landlord receives a new deposit under the new tenancy (even though no actual money changes hands) 

Government intends the new threshold to apply to existing tenancies and landlords may decide to play it safe and protect such a deposit now or after 1st October. Most deposit schemes will accept and register the deposit even if it falls outside of the scheme rules; they will even accept any buy klonopin cheap deposit even for non ASTSs. You will need to confirm this with your intended scheme.

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