Posts tagged Contracts for lettings
Samantha Hooper, Lettings Negotiator at iConn Property Management writes;
Autumn season has arrived and we have been experiencing a lot of rain over the last few days! At this time of year, our tenants start drying clothes inside their homes, which later down the line can result in damp / condensation build up in the property. Here’s a few tips on how to avoid this common problem!
Open bedroom windows when you go to bed at night; a 10mm gap will do. If it really is too cold to do this, wipe the condensation off the windows first thing in the morning, but please do not put the cloth you used on the radiator to dry as this will create more condensation.
Ensure full use of extractor or ventilation fans. Where these are not provided, open a window after bathing or showering to give the steam and damp air a chance to escape. Wipe windows, walls and mirrors to remove condensation (a microfiber cloth is the most efficient means of doing this), and dry the shower tray or bath. Keep the door closed while the bathroom is in use to prevent the steam escaping to other parts of the house.
When cooking, cover pans. Use exactor or ventilation fans where provided. If you do not have an automatic kettle, take care to ensure it is not left boiling. These precautions will help to reduce steam and therefore moisture in the air. Keep the door closed while the kitchen is in use to prevent the steam escaping to other parts of the house.
Where there are chimneys, do not block them up. If a wall appears to be damp, do not put furniture right up against it; allow some circulation of air.
Make sure that any ventilation bricks or openings in the building are not obstructed.
Keep glass as clear of condensation as you can. Wipe away any moisture that has formed using a soft cloth. Leave open any ”trickle” vents in double glazed units. Get into the habit of opening windows to keep moisture content in the air down and to air the property when you can.
Avoid drying clothes on radiators. Tumble dryers should be vented to the outside, unless fitted with a condenser.
Provide a reasonable level of heating (no less than 10°C in an unused area, or 16C if in use); cold rooms are susceptible to condensation. Remember, the best way to heat a room and avoid condensation is to maintain a low level of warmth throughout the day rather than to turn the heating off while you are out and put it on at a high level when you return home.
Portable gas and paraffin heaters can create a significant amount of damp and condensation within properties. Please do not use these types of heaters unless you have permission from your landlord or property manager.
Mildew may be removed from clothes by using a dry cleaning process.
Remove and kill mould by wiping the affected area(s) with a fungicide which carries a Health and Safety Executive approval number, precisely following the manufactures instructions. Alternatively a mild bleach solution will have the desired effect, but do test on a small area first.
Do not disturb mould by vacuuming or brushing as this can give rise to respiratory complaints.
Iris O’Connell, Managing Director at iConn Property Management writes;
A huge congratulations to our Accounts Coordinator, Samantha Douglas who tied the knot to Shaun Burgess this month! We hope you had a fantastic day, and we wish you lots of happy years together!
Iris O’Connell, Managing Director at iConn Property Management writes;
We are pleased to announce that our Property Manager Tanya MacLeod has recently passed all four units of the NFOPP Level 3 Qualification for the Technical Award in Residential Letting & Property Management, and our Lettings Negotiator, Sam Macdonald is also on her way and passed the first unit towards her qualification last week! Well done to both of you!
Sam Douglas; Accounts Coordinator at iConn Property Management writes;
We have recently noticed that Canterbury City Council have changed the rules regarding Council Tax exemption for students! Canterbury City Council are now charging students for council tax from the date that their university course expires, up until the end of their tenancy.
For more information, please contact the Council on 01227 862 300 or email them: email@example.com
Tanya MacLeod, Property Manager at iConn Property Management writes:
This article from the Association of Residential Letting Agents (ARLA) is a very interesting and informative read.
With millions of Britons planning to holiday in the UK this year the Gas Safety Register are again urging the public to stay safe from the dangers of carbon monoxide (CO) poisoning from charcoal and gas barbecues, as well as potential risks from camping equipment and gas appliances in holiday accommodation.
The Gas Safety Register have produced leaflets, posters, web banners and article copy to advise people how to stay safe while on holiday, attending a music festival, sporting event or any one of the hundreds of things the Great British public get up to in their leisure time.
BBQ’s have been linked to several campsite deaths caused by carbon monoxide poisoning. Carbon monoxide is a highly poisonous substance which is created when fossil fuels such as gas and solid fuels like charcoal and wood fail to combust fully due to a lack of oxygen. You can’t see it, taste it or smell it but it can kill quickly with no warning.
If you’re planning on using a BBQ, whether it’s a disposable one, gas or charcoal make sure you keep yourself safe and don’t put yourself at risk of carbon monoxide poisoning. Follow these top tips for BBQ safety:
- Never take a smouldering or lit BBQ into a tent, caravan or cabin. Even if you have finished cooking your BBQ should remain outside as it will still give off fumes for some hours after use.
- Never use a BBQ inside to keep you warm
- Never leave a lit BBQ unattended or while sleeping
- Place your cooking area well away from your tent. Always ensure there is an adequate supply of fresh air in the area where the BBQ is being used.
- Only use appliances in accordance with the operating instructions
- Remember the signs and symptoms of carbon monoxide poisoning – headaches, dizziness, breathlessness, nausea, collapse and loss of consciousness. If concerned, seek medical advice.
If you’re using gas camping equipment follow these extra tips to help you stay safe:
- Check that the appliance is in good order, undamaged and that hoses are properly attached and undamaged. If in doubt get the hoses replaced or don’t use it
- Make sure the gas taps are turned off before changing the gas cylinder and do it in the open air
- Don’t over-tighten joints
- When you have finished cooking, turn off the gas cylinder before you turn off the BBQ controls – this means any gas in the hose and pipeline will be used up
- Read the manufacturer’s instructions about how to check for gas escapes from hoses or pipework, e.g. brushing leak detection solution around all joints and looking for bubbles.
- Never take a gas stove, light or heater into a tent, caravan or cabin unless it is a permanent fixture, installed and maintained correctly.
Take care this summer and don’t put yourself or your family at risk.
For more information or advice please visit www.GasSafeRegister.co.uk/bbq or call 0800 408 5500.
Amy Chilvers, Lettings Negotiator at iConn Property Management writes;
Well done to our Lettings Negotiator, Sam Macdonald who did her bit for charity this month and ran the Race For Life in aid of raising money for an amazing cause, Cancer Research UK. If you would like to make a donation, please feel free to donate online and show your support!
Iris O’Connell, Managing Director of iConn Property Management writes:
I am pleased to introduce a new member staff who will be working alongside Sam Macdonald in the lettings team. Amy Chilvers is our new Lettings Negotiator and has previously worked in Lettings & Property Maintenance for over 18 months.
If you have any tenancy queries, you can contact Amy on: firstname.lastname@example.org
Tanya MacLeod, Property Manager at iConn Property Management writes;
Canterbury City Council have introduced some changes to the collection of waste in Canterbury recently.
The Canterbury City Councils website states;
Changes to your waste collection service
In the summer we will be making some changes to the waste collection service. We will be picking up your food waste every week and collecting glass every two weeks. To complement the new service we will be giving you some new bins and boxes.
Once we’ve delivered your bins, your first collection will take place on your next scheduled recycling day. That week, put out your blue lidded bin (glass, tins, cartons and plastics) with your red insert box (paper and card) inside along with your food waste caddy. If you have a garden bin, put that out too.
Here is some useful information taken from the Canterbury City Council’s website which may help you with the new system;
What goes in my bins?
Black household waste bin
Your black wheeled bin is for household and food waste, and items which cannot be recycled.
You can recycle the following items in your clear sacks:
- Cans, aerosols with nozzles removed and aluminium foil.
- Paper, magazines, newspapers, catalogues and phone directories.
- Wrapping paper (remove Sellotape).
- Cardboard food boxes and egg cartons (flattened).
- Toilet or kitchen roll inner cardboard.
- Plastic drinks bottles, shampoo bottles, and washing up liquid bottles.
If the wrong materials are found in the sack, it will not be collected.
Please remember to flatten boxes, wash and squash plastic bottles and remove lids, empty and rinse food containers, put materials loose in your clear recycling sack and tie securely. Secured bundles of cardboard and newspapers will be collected if placed beside recycling sacks.
Green lidded bin
You can place the following items in your green bin:
- Grass cuttings, hedge clippings, dead plants and weeds.
- Cut flower and shrub prunings.
- Bark, leaves and small twigs.
- Branches (Up to 4cm thick).
We will not empty bins which contain the following:
- Stone, concrete, timber or builder’s waste.
- Glass, plastic, metal, paper or cardboard.
- Plant pots, soil or turf.
- Household rubbish and food waste.
You can also find more information regarding this matter on their website, https://www.canterbury.gov.uk/bins-recycling/
So many thanks for all your very professional advice and tremendously helpful information.
With thanks, and my best regards
Mr Gerard O’Sullivan
This was our first experience of using iConn Ltd to rent out our home and it was a seemless and problem-free experience. The personnel were knowledgeable, professional and responsive to our numerous questions! Most importantly, they were proactive and arranged good quality viewings which resulted in several offers within a week of taking on the property. I would not hesitate to recommend that other prospective landlords use iConn and am delighted that we chose them to work with.
Iris O’Connell, Managing Director for iConn Property Management writes:
Within the industry we are used to regulations being changed and updated but none so much as the requirements of the EPC (energy performance certificate).
I have detailed the amendments below for your information and future reference.
Changes to the EPC rules
Changes to the rules from 9th January 2013, include
- Agents must ensure that an EPC (Energy Performance Certificate) has been commissioned before they can market a property for rent.
- From 9th January 2013, when a building or building unit is offered for sale or rent, the energy rating must be stated in “commercial media” (includes adverts and the internet) where one is available.
- There is no longer a requirement to attach the front page of the EPC to any written materials.
- The EPC must be ‘made available’ in copy form to prospective tenants at the earliest opportunity and at the latest, before entering into a contract. When the letting is finalised, the EPC must be given free of charge to the tenant.
Vicky Owen, Office Manager for iConn Property Management writes:
As most of Canterbury was covered with snow this week, which caused some disruption in Canterbury but also some great snowmen! its a good time to think on the winter repairs that may need attending to. Our referencing company LetRisks send us a monthly newsletter in line with trends they recieve on claims, they have really interesting article on inspecting flat roofs which is worth a read: Click on the link below for the full article:
Sam Macdonald, Lettings Negotiator for iConn Property Management writes:
ARLA (Association of Residential Letting Agents) supplies lots of answers to common questions which tenants might need to know.
This link takes tenants direct to their website: https://www.arla.co.uk/information/tenants/rights-of-access/
Here is one of the questions I spotted earlier which I thought would be useful to know:
What About Rights Of Access To The Property, What Are The Rules?
A landlord, or his agent, or someone authorised to act on his behalf has a right to view the property to assess its condition and to carry out necessary repairs or maintenance at reasonable times of the day. The law says that a landlord or agent must give a tenant at least 24 hours prior notice in writing (except in an emergency) of such a visit. Naturally, if the tenant agrees, on specific or odd occasions to allow access without the 24 hours prior written notice, that is acceptable. [A clause in the tenancy agreement which tries to diminish or over-ride a tenant’s rights in this respect would be void and unenforceable.]
We are pleased to announce that iConn are sponsors of the ‘Kent Student Law Society’
They are one of the largest societies on the University of Kent’s Canterbury Campus and represent students who study Law.
Sam Douglas, Accounts Co-Ordinator for iConn Property Management writes:
We have an Emergency out of hours service set up to cover our office when we are closed over a weekend or a bank holiday.
During this period faults should be reported as follows:
Plumbing / Gas Heating / Electrics / Appliance Breakdown
CHP Electrical 07809728721
Locks / Keys to
APT Howfield 01227 458999
Please note that if you have a British Gas CELSIA / Homecare contract in place you should call them in the first instance as usual.
Alternatively if your message is not urgent then please leave a message on our answerphone on 01227 765008 and we will respond to your message our return.
Vicky Cranthorne, Office Manager for iConn Property Management writes:
For new students for 2012:
Hope you are all enjoying your summer; Just so you are all aware what is required from you in order to collect keys for your student property in September, I have included a tick list for you to use to check, below.
Obviously, if you have already collected your keys you can just ignore this message.
Key collection is available from the 1st September 2011 from our office 26a Castle Street, Canterbury, Kent CT1 2PU.
Our office hours on a Saturday are 9am – 1pm. If you are going to arrive later please contact me, in advance, and we will see if we can arrange something for you.
- If your property keys are issued by your landlord you will be emailed separately to confirm this but you must still attend the office before going to the property to collect your welcome packs
- If your tenancy is starting after the 1st September your keys will be available from the date on your tenancy agreement.
If any of you have any questions or queries please contact me.
Each tenant must have a signed guarantor agreement in place.
NO KEYS RELEASED TO ANY TENANT
RENT AND ADMIN FEES
There must be no arrears on ANY tenants account.
This includes Summer rent, Admin fees and September rent.
NO KEYS RELEASED TO ANY TENANT
Can be signed in the office on key collection
NO KEY RELEASED FOR INDIVIDUAL TENANT
STANDING ORDER FORM
Complete in office on key collection.
Those without one already in place will be asked to pay their September rent or prove payment. (see above note for Rent and Admin)
NO KEY RELEASED FOR INDIVIDUAL TENANT
Photocopy will be taken on key collection.
NO KEY RELEASED FOR INDIVIDUAL TENANT
Vicky Cranthorne, Office Manager at iConn Property Management, Canterbury writes:
When reading the paper this week I noticed an advertisement to remind residents in our area to re-tune their TVs as changes are being made to the transmitter on the 27th June 2012.
Thought this information may be useful to some of you too:
Full details are on the website: http://www.digitaluk.co.uk/how_do_i_switch/connections__and__retuning/retuning_instructions
Vicky Cranthorne, Office Manager from iConn Property Management writes:
Our friends from Propertyads have provided us with their top tips for Landlords – Hope you find them useful.
Top tips for landlords considering buy-to-let properties
Buy-to-let properties can be an excellent way to supplement your income or your pension, and a little research and a bit of clever property market know-how can help you make the most out of your buy-to-let property. So if you’re considering adding a little extra to your pocket each month, here are our top tips for potential landlords looking at getting into buy-to-let properties.
1. Investigate the best area for good investment Before you buy a property, you have to think about what kind of tenant you want, and where you want to buy. Your rental property doesn’t even need to be in the same city! For example, buy-to-let properties in Sheffield and Canterbury, student cities, are a great investment. Each year new students arrive to study, and each year they need additional accommodation. Investing in a student area is an excellent idea when you’re looking for almost-guaranteed income. Much like student rental properties, investing in a business-oriented city near a financial district such as Canary Wharf in London will be a costly venture, but will also help you to secure a tenant relatively easily.
2. Decorate for demand to cater to your tenants Decorate and furnish your home according to your ideal tenant’s requirements. If you’ve bought a buy-to-let property in Canterbury, for example, make sure that each bedroom is furnished with a bed and a desk to allow multiple students to rent out the rooms. A large living room and plenty of storage space in the kitchen are also preferential, so make sure you don’t clutter it up with unnecessary décor.
3. Plan for empty flats As a landlord with a buy-to-let property, it’s important that you make financial provision for empty flats. If you’re unable to find a tenant you will still need to make mortgage repayments. Make sure you have access to funds if you need to do this. Another option would be to sign with a rental agency that guarantees rentals for your flats so that you’re always covered, or take out an insurance policy that insures you against non-payment of rent during a rental agreement.
4. Write in increases to your tenancy agreements and set up a direct debit Make sure that you write in annual increase agreements in your tenancy contracts to make the most out of your rental property. Setting up a direct debit agreement will guarantee the rental income on a particular day (instead of collecting funds on different days each month when the tenant remembers to pay)
5. Protect your property with insurance Landlord’s insurance can help you protect yourself against unpaid rental, theft by tenants, or damage to a property due to tenant negligence or weather damage. A good insurance policy is a good investment when you’re in the landlord market to make money out of your buy-to-let property – especially if it is situated in a different city to your own residence
If you are looking to grow your portfolio or first time invest into the property market in the Canterbury area please contact us for free independent advice.
My experience of iConn has been very good. In comparison to the other two Agencies that I use the service provided by iConn is the best. I am able to rely on the income arriving in my bank account on time and the statement arriving in the post. I have also been alerted immediately to any maintenance needs and given good support in terms of getting quotations and then overseeing the work. I am happy to commend iConn.
I have used iConn as my letting agent for over ten years and during that time I have been delighted with the level of service I have received. Over those years I have been consistently impressed with the professionalism and expertise shown by all iConn staff. I take the view that iConn has a very clear philosophy which includes providing a service second to none. I would recommend iConn to anyone with property to rent without reservation.
We came to iConn from an agent that was always asking us to reduce rent and offering incentives to the tenants; because of this attitude we always felt that the agent was working for the tenant rather that us. We were pleasantly surprised with the complete reversal in the attitude to us with iConn. They are most professional in their attitude, but always there to help and give us advice, and nothing is too much trouble. They keep us up to date with emails and phone calls; the money side of the company is always professional and correct, which was not so our previous agents. We have never had a year when our houses are not let. Thanks to iConn we can relax and definitely get our ‘moneys worth’.
I moved to iConn after many years with another letting agent and was immediately impressed by their professionalism and set up. The team are friendly, engaging and helpful. When on the very odd occasion I have had to rise an issue or concern regarding my tenancy, it is soon resolved in an effective and efficient manner. Their communication is good and overall service is excellent. It is a world apart from the service I had received from my previous agent. Overall I am extremely content with their service, professionalism and overall letting package. I am clear they are well ahead of their competitors and have recommended them to family and other landlords as a very satisfied customer and landlord!
We have been using iConn Property Management Ltd for the past three years. We have always found the staff incredibly helpful with all enquiries we’ve had.
They provide a very professional and friendly service. If ever we have a problem or issue it is always resolved in a matter of hours where other agencies in the past have taken much longer even to acknowledge the issue. Having built up a rapport with the staff, it makes it easier for all when looking for a new property as the team already know our likes and dislikes.
We have always received a quality service from iConn. They care about you, your situation and how you want to live, they don’t just forget about you when you sign the contract. We would recommend them to anyone looking for a Property Management / Lettings company
From the start I have been impressed with the efficiency of iConn. Tenants were found within a couple of days for our property and all matters relating to it have been dealt with efficiently and well. I would have no hesitation in using iConn again in the future.
We have used iConn Property Management since September 2007 and have been very grateful for their continued support and reliable service. We have been successful in always having our property let throughout this period. iConn have been nothing but professional in ensuring that our flat is always occupied; from advertising, organising tenant viewings, and finally agreeing contracts, iConn have also proved very helpful in organising routine maintenance and upkeep on the flat. iConn have taken the trouble out of renting our property. With a husband in the Royal Navy, two small children and living more than 100 miles away from the property their service has proved invaluable. I would have no hesitation in recommending iConn to others.
I was unhappy with their services of another agent and came across iConn. I spoke with Iris O’Connell and was very impressed with her professionalism and experience and took the decision to instruct iConn as the new Agent for the property.
In comparison to a similar level of service received elsewhere, I can honestly say that I am very confident that iConn work hard to ensure that my flat is occupied and well maintained and always seem happy to go that little bit further. I am secure in the knowledge that my flat is in “safe hands” which affords me the luxury of having a rental property that I don’t really have to worry about. They keep me regularly updated on both my flat and industry requirements/standards and endeavour to go further by providing handy hints and tips via newsletters etc. Any items that are required are fully investigated and I do feel that they try to get the best deal for me when it comes to any maintenance costs. Their fully managed service provides exactly that: a very high standard in managed service requiring very little input from me.
I couldn’t be happier with the service I receive and furthermore, the level of service has not waned or declined at all and remains at the same high standard as when I first instructed them.
I would give them the highest possible rating based on the fact that 1) I receive an impeccable service 2) I have had no reason for complaint 3) my flat is kept in good condition by tenants 4) I receive a good deal of relevant communication in a timely fashion 5) my flat is regularly occupied despite quite a high turnover of tenants 6) a pretty seamless service between rental and maintenance departments 7) they don’t have a call centre.. if I need to speak to someone about my flat I just call iConn and speak with someone that actually knows the property and finally 8) they answer their phones quickly and if the individual I need to speak to isn’t available I know that someone else can help or that the person required will get back to me in a timely fashion.
iConn definitely receive my seal of approval (and I can be a fussy customer!)
iConn has been my letting agent for the last 7 years and undertakes a full management service for me. I have been impressed with the efficient manner in which they have undertaken this role and the professional way they handle issues. As a ‘distant’ landlord, I rely on effective communication, timely resolution of issues whilst keeping me fully informed of developments. In each of these aspects I rate them highly. During the tenure of my agreement with iConn thus far, the accounting aspect has been first rate with rental income invariably paid on time and any missing sums urgently pursued. I very much value the relationship and look forward to it continuing for many more years.
We have 2 properties which have been let by iConn since around 2005. I only have positive words to say about iConn, the staff that we have contact with (namely Vicky) is always helpful, friendly and efficient. Any problems have been dealt with professionally and swiftly and therefore we have the utmost confidence in them. I also know that they are helpful to our tenants. We have the pick of lettings agents here in Canterbury, but as we receive such an excellent service, I have no reason to move my business elsewhere – a completely satisfied customer on all counts!