Building better relationships with tenants – iConn Property Management, Canterbury
Here Endsleigh offer some pointers with regards to tenant landlord relationships:
In our recent research into the private rented sector, we discovered that more than a third of UK landlords have given their tenant a welcome or farewell gift. Having surveyed more than 2,600 UK landlords and tenants, we found that 34% have presented their tenant with a gift such as a bottle of wine, while 30% of tenants have received an act of kindness, such as help with DIY or a break from paying rent.
The research is part of our 2015 ‘Better Relations’ campaign, which aims to encourage stress-free lettings for both tenants and landlords. So what sorts of gifts have been given by landlords?
- Sarah, a tenant in Berkshire: “My landlord offered to decorate when we were expecting our baby.”
- Anna, a landlord in Kent: “I provided starter kits of cutlery, pots, glasses, mugs, tea and biscuits and some cleaning things.”
- Derek, a landlord in Perth and Kinross: “I collected the tenant from the airport when they flew in from Australia.”
- Wanda, a landlord in Fife: “I put credit on the electricity meter to get the new tenants started when they first moved in.”
- Tom, a landlord in Oxfordshire: “I gave my tenant a rent holiday during a period of unemployment.”
- Alison, a tenant in London: “My landlord gave us a bottle of wine when we moved in, as well as a roll of toilet paper in the bathroom.”
- Pam, a tenant in Cumbria: “My landlord paid for half of our Sky connection.”
The results of the survey demonstrate that the giving of gifts has an impact on the relationship between a landlord and a tenant. In fact, nearly three quarters of tenants who had received an act of kindness from their landlord said this positively changed their perception of them. A positive relationship seems to have an impact on the length of tenancy too; 70% of tenants who have received an act of kindness stay in their property for 24 months or more, compared to just 53% who haven’t. For more information on how you can foster a better relationship with your tenant, which can lead to longer, happier tenancies, keep your eyes peeled for useful tips and insight on Talk Lettings.
Source: Endsleigh Insurance Services Ltd https://www.endsleigh.co.uk/talk-lettings/better-relations/2015-mar/how-to-build-a-better-relationship-with-your-tenant/