“iConn Property Management staff have administered our Canterbury flat for ten years. Over that time we have developed great confidence in the efficiency and professionalism of the firm. iConn's guidance and contacts were particularly helpful during the recent refurbishment of the property. Helpful, constructive and friendly it is always a pleasure to deal with their staff.”
T.Kenny – Landlord
“iConn Property Management have looked after our property for many years now, carrying out full marketing and management on our behalf. We have always found them to be helpful, efficient and very professional and would gladly recommend them.”
C.Sandy – Landlord
“Thanks to the iConn Property Management staff I have successfully rented out my furnished house in Canterbury continuously for the last fifteen years while residing in Thailand. The service hitherto received has been extremely satisfactory and my house has been well maintained and its condition regularly monitored.”
J.Rigby – Landlord
“iConn have managed our two City Centre flats for the past few years and have always found suitable tenants, who have been in a position to move in the day after the previous tenants have vacated. This has proved to be invaluable and we would thoroughly recommend their services. In particular both Vicky and Sam have been fantastic!”
M.Jordan – Landlord
“We have always been happy with the prompt and efficient service we have to date received from iConn. Over the past 5 years we have always been found good tenants, your management team have dealt with problems quickly and efficiently and we have no hesitation in recommending you to other landlords.”
J&L Charteris – Landlord
“iConn have provide me with a professional and friendly service and have ensured student occupancy of my house. They have visited the house regularly, bringing to my attention issues that they have picked up or which have been raised by the tenants. They have dealt with urgent issues quickly and efficiently whilst allowing less urgent issues to be completed during the quieter summer months. I am pleased with the service that has been provided.”
C.Sandy – Landlord
“I would like to recommend iConn to all, as they are so sincere and helpful. I am extremely satisfied with their service to me. They gave a warm welcome and homely atmosphere whenever I approach them for service.”
M.George – Tenant
“iConn have been managing for me since 2006. They have found tenants who have looked after the property well. The transitions between tenancies have always been managed seamlessly. On all matters requiring my attention or permission iConn have communicated promptly and clearly, and I have always been highly satisfied with contractors they have recommended. Overall their service is excellent value for money.”
P.Whisson – Landlord
“We have been renting with iConn for several years and have found the people there to be very friendly and helpful. Whenever we have had a problem or question, it has always been dealt with quickly and professionally. We would therefore happily recommend iConn to anyone considering renting in Canterbury.”
K&R – Tenants
“We have always been treated sensitively, sympathetically and politely by your team. We were very pleased with the application process and, in particular, the removal of the 'no children' stipulation by the landlord.”
Dr A&S Chandler – Tenants
“iConn have marketed our properties for two seasons now. They were recommended to us by our daughter in law, and we were so impressed we recommended them to our other two sons, who now both use their services. Our son is so impressed that he has recommended them to his partner, thus she is now using them. I think I don't need to explain how good and efficient they are. Recommendation is the best form of advertising!”
P&A – Landlord
“I would just like to say that I have been extremely impressed with the way that iConn have managed our property in Canterbury. Any issues that have arisen have been dealt with swiftly and efficiently. When I've asked for quotes for repairs etc, these have generally come back within a couple of days and the work is undertaken immediately. I would recommend them as a property management service to anyone thinking of acquiring a student property for investment purposes.”
L.Kirkup – Landlord
“Iris leads a team that clearly strives to provide a quality service, both for periodic marketing, managing the selection of potential occupiers and the day-to-day supervision of the tenant. The take-home message is peace of mind; after all the rented property is our very precious asset - nothing but the best will do in our view!”
J&S Foster – Landlord
“My properties have been managed by iConn for almost ten years. During that time they have invariably found good tenants and always kept both my properties fully tenanted. They are thoroughly professional and experienced and have always advised me superbly as to what the best action to take is. They are a strong team of talented individuals who provide an excellent service. i have many friends who rent through other agents and their experiences confirm to me that iConn is a great choice.”
R.Bruce – Landlord
“We have used iConn for more than two years now and have been very impressed with their service. They have been very efficient at finding us tenants and when an issue arose with one set of tenants, they resolved it successfully through negotiation with the tenants in a timely and professional manner. All our contacts with the office have been friendly and constructive. We wouldn't hesitate to recommend their services to other landlords.”
D&B.Colthurst – Landlord
“The staff at iConn really do work together as a team and are always willing to help and offer sound advice. Over the past few years they have found good tenants for my two properties in Canterbury.”
F.Gerth – Landlord
“I live overseas and have been renting out 2 properties with iConn since the day of the companies formation. The efficient process that iConn follows to find tenants, their frequent property status reports, the way they follow up rent collection, and their active involvement in the refurbishment of the properties means I've never had to visit or worry about our properties for over 10 years. This leaves me confident to continue using their services well into the future.”
Z.Zain – Landlord
“I wish to thank Iris for her excellent service; the iConn team do provide very good customer service!”
F.Uddin – Landlord
“ We are very happy with the way iConn markets and lets our property in Canterbury. We have found the service to be professional and speedy – we are kept up to date with what is happening when marketing the property and have regular reports on the condition of the property when it is let.”
B.Davenport – Landlord
“ Having been referred by a friend, we had no hesitation in signing up for our property to be managed by iConn Property Management.
From the outset they showed their knowledge & experience of the market and communicated this clearly to us. Their advice was sound and they followed up talk with plenty of action. They found consecutive tenants immediately and since then it has been plain sailing and trouble free lettings.
Thank you to all the team for your efforts thus far”
S.Lau – Landlord
“I have been very happy with the professional service provided by iConn. The staff have always been courteous and prompt and communication has been excellent. I expect to continue to use them to manage my properties for the foreseeable future”
C.Foster – Landlord
“I am delighted to tell you that we have always been most impressed with the professionalism and speed with which your staff have dealt with our requirements. Indeed, your staff have always kept us informed of the process and progress of marketing our property and once a suitable tenant has been found your efficiency at preparing and producing the various contracts and references are second to none. The management and staff at iConn are a pleasure to work with which is why we return to look for your services year after year.”
M.D – Landlord
“I have worked with many property managers in the US and the UK for the last 20+ years and iConn stands head and shoulders above them all! The staff is knowledgeable about the ins and outs of property management and has systems in place to keep landlords informed. They are helpful and friendly and follow through on what they say they will do. They are also enormously helpful on things that are a little outside the standard property manager's routine. When we decided to completely renovate our flat in Canterbury, they found good contractors, obtained estimates and coordinated all the work for us—and the flat turned out really well. When we needed a property valuation, they arranged that for us. An altogether capable and delightful group of people!”
A.Kenny – Landlord
“I was very happy with the service received from our contact, Samantha McDonald who was very polite and professional - she was happy to answer any queries and always replied quickly. In all, she really helped to make the whole process which could have been stressful go very smoothly, so I had a very good impression of the service provided by iconn.”
T Young & W Henry – Tenant
“Having worked in the property business for a number of years I know what makes a good letting agent, the girls at iConn are organised, smart and know their stuff. I even recommended iConn to a friend and he now uses them to manage his entire portfolio. Well done guys and keep up the good work.”
E. Cartwright – Landlord
“Everyone is extremely efficient and helpful and things just get done without any hassle to me at a reasonable cost. We are delighted with the service we have received to date and I wish they had an office closer to some of our other properties!”
A. Goodwin – Landlord
“iConn have at all times been most professional and helpful. I have had other properties which have been handled by well known agents and none has reached the high standard of service that I have had from iConn.”
B. Sharp – Landlord
“iConn Property Management have always provided a top quality service. They maintain an honest approach and always keep my informed as to the progress of letting my property. Over the four years there has never been a void period and this is down to hard working fully trained staff and quality marketing.”
N. Summerfield – Landlord
“Since taking over the task of letting my properties I have been impressed with the eagerness shown in providing suitable tenants. Staff have always been friendly, attentive and keen to point out potential problems before they arise.”
C.Lamb – Landlord
“We have been impressed by their knowledge of legislation governing the rental market. The staff are well versed in customer relations and provide a competent efficient and friendly service. In comparison to the services other agencies provide iConn.”
T & A. Watkins – Landlord
“On visiting your office one is met by a warm and business-like atmosphere. It is good to know that, if one asks iConn staff to sort a problem it will be diplomatically dealt with. All communications from the company can be relied upon with confidence.”
R. Williams – Landlord
“I have dealt with many estate/lettings agents. The reason I have had experience of several lettings agencies is that I have invariably found that although they have initially been keen to make a good impression, their management of my properties has deteriorated over time. This has resulted in me switching agents, and so the cycle would be repeated .....until I discovered iConn. Iris O'Connell leads a dedicated team who have managed my properties as if they were their own. They have offered sound, impartial and professional advice and competitive fees.”
N. Traske – Landlord
“I only have positive words to say about iConn, the staff that we have contact with (namely Vicky) is always helpful, friendly and efficient. We have the pick of lettings agents here in Canterbury, but as we receive such an excellent service, I have no reason to move my business elsewhere - a completely satisfied customer on all counts!”
L.Martin – Landlord
“As a 'distant' landlord, I rely on effective communication, timely resolution of issues whilst keeping me fully informed of developments. In each of these aspects I rate them highly.”
R.Clarke – Landlord
“The company has been extremely professional in finding suitable tenants every year, maintaining the house in good condition and relaying problems, suggestions and legal matters promptly to me by mail and E-mail to my addresses abroad. I can heartily recommend the company to anyone who wishes to either rent out or rent an abode in the Canterbury area.”
Dr Rigby – Landlord
“I was unhappy with the services of another agent and came across iConn. I spoke with Iris O'Connell and was very impressed with her professionalism and experience. I can honestly say that I am very confident that iConn work hard to ensure that my flat is occupied and well maintained and always seem happy to go that little bit further. I couldn't be happier with the service I receive and furthermore, the level of service has not waned or declined at all and remains at the same high standard as when I first instructed them. iConn definitely receive my seal of approval (and I can be a fussy customer!).”
V.Beckley – Landlord
“We are enjoying excellent service form the agent and the team members with speedy responses to our queries, prompt appointments and viewings and an efficient execution of referencing and contract provision. The staff are always friendly and polite which makes it a pleasure to do business on this basis.”
M.Disneur – Landlord
“iConn have been nothing but professional in ensuring that our flat is always occupied; from advertising, organising tenant viewings, and finally agreeing contracts, iConn have also proved very helpful in organising routine maintenance and upkeep on the flat. iConn have taken the trouble out of renting our property. I would have no hesitation in recommending iConn to others.”
E. Rolls – Landlord
“iConn and their predecessors have marketed our property for six years. They have always given us sound advice and Vicky Cranthorne in particular has always gone the extra mile to help.”
RF – Landlord
“We have always found the staff incredibly helpful with all enquiries we've had.
They provide a very professional and friendly service. If ever we have a problem or issue it is always resolved in a matter of hours where other agencies in the past have taken much longer even to acknowledge the issue. They care about you, your situation and how you want to live, they don't just forget about you when you sign the contract. We would recommend them to anyone looking for a Property Management / Lettings company.”
A&K – Landlord
“From the start I have been impressed with the efficiency of iConn. Tenants were found within a couple of days for our property and all matters relating to it have been dealt with efficiently and well. I would have no hesitation in using iConn again in the future.”
V. Elder – Landlord
“I moved to iConn after many years with another letting agent and was immediately impressed by their professionalism and set up. The team are friendly, engaging and helpful. . I am clear they are well ahead of their competitors and have recommended them to family and other landlords as a very satisfied customer and landlord!”
G& C. Morris – Landlord
“We came to iConn from an agent that was always asking us to reduce rent and offering incentives to the tenants; because of this attitude we always felt that the agent was working for the tenant rather that us. We were pleasantly surprised with the complete reversal in the attitude to us with iConn.”
P.G – Landlord
“They are most professional in their attitude, but always there to help and give us advice, and nothing is too much trouble. They keep us up to date with emails and phone calls; the money side of the company is always professional and correct, which was not so of our previous agents. We have never had a year when our houses are not let. Thanks to iConn we can relax and definitely get our 'moneys worth'”
P.G – Landlord
“I have been delighted with the level of service I have received. Over those years I have been consistently impressed with the professionalism and expertise shown by all iConn staff. I take the view that iConn has a very clear philosophy which includes providing a service second to none. I would recommend iConn to anyone with property to rent without reservation.”
R.Bruce – Landlord
“My experience of iConn has been very good. In comparison to the other two Agencies that I use the service provided by iConn is the best. I am able to rely on the income arriving in my bank account on time and the statement arriving in the post. I have also been alerted immediately to any maintenance needs and given good support in terms of getting quotations and then overseeing the work. I am happy to commend iConn.”
P – Landlord
“We had heard stories about bad tenants and the problems that could bring and so we were a little anxious. Not having any previous experience as landlords we approached iConn Property Management and we were very much assured by their professionalism. iConn explained what was required but basically did all the work for us, including finding the right tenants, drawing up contracts and making sure we had the right insurance and safety certificates. In short, my wife and I can relax knowing that our properties are in good hands. We would certainly recommend iConn Property Management to anyone who has property to rent.”
M & S Wanstall – Landlord
“The service I have had from iConn has been excellent.
What I rate most highly about iConn is their punctual correspondence, their ability to take the initiative in my interest, and their help with difficult problems. I have had the pleasure of working with the whole team at iConn, who work together in a very efficient manner, and would recommend them strongly to anyone seeking an efficient and friendly letting agency.”
J.W – Landlord
