Conn ensures that all our staff are specifically trained to carry out their individual roles to the best of their ability. Ongoing training and personal development enables us to achieve the highest standard within the letting and property management industry.
Each member of staff is able to focus on their specific role in lettings and property management. iConn offers a designated member of staff for every area within the lettings and management department. This means that landlords and tenants can be assured that they will be directed to the relevant person at the relevant time, thus providing an efficient dedicated and personal service at all times.
As well as being an ARLA agent, iConn also offers in house fully trained members of the Association of Professional Inventory Providers (APIP) This means that iConn can offer the professionalism and reassurance that the Inventories we provide in house are of the APIP recognised standard.
If you would like further details on the services which iConn provides please click here.
For a free market appraisal please click here or alternatively please contact us direct.
Iris O'Connell MARLA – Managing Director
Your contact for new business and letting and tenancy advice.
Iris O'Connell has 14 years experience within the lettings and property management industry and is both ARLA (Association of Residential Lettings Agents) and APIP (Association of Professional Inventory Providers) qualified. Iris specialises in all areas within the lettings and property management field including block management.
Paul Lang MARLA – Property Manager
Your contact for management and maintenance queries.
Paul Lang is ARLA qualified and has over 5 years experience working within the lettings and property management industry and specialises in Property Management. Paul over sees the maintenance department and deals with all property management queries.
Lauren Burton – Block Management Administrator
Your contact for Block management queries.
Lauren has been in the property industry for five years and has previously worked in Lettings and Block management. Lauren will be working towards attaining the ARLA qualification whilst undergoing further training within all aspects of the property management department.
Michelle Matthews – Accounts Coordinator & Office Administrator
Your contact for all account queries.
Michelle has been in the Lettings and Property Management industry for 10 years and has been responsible for overseeing the daily running of the accounts. Michelle has acquired excellent accounting and administration skills and will look to oversee the general day to day running of the office.
Robin Cowley - Lettings Administrator
Your contact for Lettings queries.
Robin has been in the IT and customer service industry for the last five years. Robin has excellent IT, communication, administration and organisational skills and is currently undergoing training in all aspects of the Lettings industry.
Bradley Dale – Lettings & Property Administrator
Your contact for Lettings queries.
Bradley after finishing sixth form has been working within the hospitality industry for the last eighteen months. Bradley has excellent organisational and administration abilities and is currently undergoing training in all aspects of the Lettings and property management industry.
“iConn have marketed our properties for two seasons now. They were recommended to us by our daughter in law, and we were so impressed we recommended them to our other two sons, who now both use their services. Our son is so impressed that he has recommended them to his partner, thus she is now using them. I think I don't need to explain how good and efficient they are. Recommendation is the best form of advertising!"
"We have always been happy with the prompt and efficient service we have to date received from iConn. Over the past 5 years we have always been found good tenants, your management team have dealt with problems quickly and efficiently and we have no hesitation in recommending you to other landlords."
J&L Charterisn Landlord
“The staff at iConn really do work together as a team and are always willing to help and offer sound advice. Over the past few years they have found good tenants for my two properties in Canterbury."
“We have used iConn for more than two years now and have been very impressed with their service. They have been very efficient at finding us tenants and when an issue arose with one set of tenants, they resolved it successfully through negotiation with the tenants in a timely and professional manner. All our contacts with the office have been friendly and constructive. We wouldn't hesitate to recommend their services to other landlords."