Conn ensures that all our staff are specifically trained to carry out their individual roles to the best of their ability. Ongoing training and personal development enables us to achieve the highest standard within the letting and property management industry.
Each member of staff is able to focus on their specific role in lettings and property management. iConn offers a designated member of staff for every area within the lettings and management department. This means that landlords and tenants can be assured that they will be directed to the relevant person at the relevant time, thus providing an efficient dedicated and personal service at all times.
As well as being an ARLA agent, iConn also offers in house fully trained members of the Association of Professional Inventory Providers (APIP) This means that iConn can offer the professionalism and reassurance that the Inventories we provide in house are of the APIP recognised standard.
If you would like further details on the services which iConn provides please click here.
For a free market appraisal please click here or alternatively please contact us direct.
Iris O'Connell MARLA – Managing Director
Your contact for new business and letting and tenancy advice.
Iris O'Connell has 14 years experience within the lettings and property management industry and is both ARLA (Association of Residential Lettings Agents) and APIP (Association of Professional Inventory Providers) qualified. Iris specialises in all areas within the lettings and property management field including block management.
Paul Lang MARLA – Property Manager
Your contact for management and maintenance queries.
Paul Lang is ARLA qualified and has over 5 years experience working within the lettings and property management industry and specialises in Property Management. Paul over sees the maintenance department and deals with all property management queries.
Lauren Burton – Block Management Administrator
Your contact for Block management queries.
Lauren has been in the property industry for five years and has previously worked in Lettings and Block management. Lauren will be working towards attaining the ARLA qualification whilst undergoing further training within all aspects of the property management department.
Michelle Matthews – Accounts Coordinator & Office Administrator
Your contact for all account queries.
Michelle has been in the Lettings and Property Management industry for 10 years and has been responsible for overseeing the daily running of the accounts. Michelle has acquired excellent accounting and administration skills and will look to oversee the general day to day running of the office.
Robin Cowley - Lettings Administrator
Your contact for Lettings queries.
Robin has been in the IT and customer service industry for the last five years. Robin has excellent IT, communication, administration and organisational skills and is currently undergoing training in all aspects of the Lettings industry.
Bradley Dale – Lettings & Property Administrator
Your contact for Lettings queries.
Bradley after finishing sixth form has been working within the hospitality industry for the last eighteen months. Bradley has excellent organisational and administration abilities and is currently undergoing training in all aspects of the Lettings and property management industry.
"It has been my great pleasure to have dealt with Iris O'Connell and her team at iConn Property Management for some 7 years or so.
During this time they have managed several local developments of apartments and houses in a Block Management capacity. These have comprised a varied mix of leasehold and freehold premises and an assortment of common areas, both internal and external.
iConn have provided a very competent, professional and efficient service in all aspects, including liaising between the residents, professional advisers, contractors and me.
Their fees are most competitive and fully comprehensive with no nasty surprises in the form of "hidden extras".
I would highly recommend iConn to anyone who needs any development/property to be managed on their behalf and who wants to have the assurance of having such a professional team acting in their best interests."
C. Thorp, Block management client
“ We are very happy with the way iConn markets and lets our property in Canterbury. We have found the service to be professional and speedy – we are kept up to date with what is happening when marketing the property and have regular reports on the condition of the property when it is let."
“I would like to recommend iConn to all, as they are so sincere and helpful. I am extremely satisfied with their service to me. They gave a warm welcome and homely atmosphere whenever I approach them for service."
"iConn Property Management staff have administered our Canterbury flat for ten years. Over that time we have developed great confidence in the efficiency and professionalism of the firm. iConn's guidance and contacts were particularly helpful during the recent refurbishment of the property. Helpful, constructive and friendly it is always a pleasure to deal with their staff."